Parcelforce Reviews

“ Very poor service. I ordered stuff from Tkmaxx and no contact from this transport company till the day of delivery which of course I wasn't AT home as I DID NOT RECEIEVE ANYTHING till an hour before delivery. Avoid. There is no email to the company or anything! ”

“ Useless always delays and always on a Friday so I have to wait until Monday absolutely shocking service ”

“ If I could give zero stars, I absolutely would. I received a text claiming that the driver had attended my address—this is simply not true. My front door opens directly into my front room, where I spent the entire day waiting for my parcel. Not a single card was left. When I called the contact center, I was told I would have to pay £12 for Saturday delivery since I can't afford to take more time off work to wait for a weekday delivery. This is unacceptable! Avoid this service at all costs! ”

“ Delivery was due 17/03/2025 between 17.15 and 18.15, I was sat in the house, then received a message to say tried to deliver but no one available, this is so untrue, they didn’t even ring the security doorbell, disgusted. Now had to reschedule delivery, very poor service ”

“ Parcel force failed to deliver a parcel 2.3 miles away, and outright LIED that delivery was attempted.. for the SECOND time. A disastrously rubbish service. ”

“ Parcel force I have had 2 bad experiences with them, they drop parcels at the post office without attempting redelivery to the same address, I even updated my redelivery on the website and called a customer service that my parcel is not meant to be out today but it should be delivered at my house address and not the post office, they don't even offer drop at safe space option, I have cried today as I have mobility issues. ”

“ Awful service, tried to deliver twice but didn't leave a card, the website kept crashing and it didn't recognise my tracking number. ”

“ Absolutely horrible service. ”

“ Extremely poor service and frustrating experience. ”

“ Awful service. I had a missed delivery and arranged redelivery for 13th Feb and was given a redelivery number. When the parcel did not arrive I tried to chase it up but got absolutely nowhere. I was relieved to find my parcel was still at the post office today, 22nd Feb, even though according to Parcelforce it would only be held for 7 days. They had made no attempt whatsoever to redeliver. ”