“Terrible service, items damaged and a claims procedure that is cloak and dagger and treats the customer with suspicion from the second the claim has been made. Avoid avoid avoid.”
“I m very very disappointed in the negative response I have received so far , on 24 /01/2019 I paid the amount of £ 82.38 for parcel globalpriority EE 591 640 781 GB .
Sadly my parcel was returned to me and sign for .
I have answered all questions asked of me , I have retained all receipts and evidence of my payment .
I cannot understand way I have not had my money returned .
If there is a reason please let me know so that I can do something about it , your assistance would be much appreciated , Venancio Fernandes”
“The worst service I have absolutely ever experienced. I was not home the first time they attempted to deliver my package, next day they did no redeliver even though they said they would. Then I spend 20min on the phone just to arrange a new delivery for next day, again, never showed up. Then I called again, they admitted their mistake, promised it would be delivered the next day, NOT DELIVERED AGAIN. The next day they did not even try to deliver it, I had to go get the package myself. Absolutely terrible service, needless to say half of my package which was fod became a waste.”
“Got text in the morning alerting me to delivery between 10am and 11am, received another text at 10.30am saying had tried to deliver parcel, and left a card. I was sitting outside my door. Nobody knocked or came near my door, and there was no card left. So why send a text saying delivery had been attempted, when it very obviously had not been.”
“I would seriously not recommend anyone to use this service previous three deliveries I have had confirmation the item has been delivered I have not received the item it has come out on another delivery I have had one item that disappeared within the Sorting Office and was found on a Shelf presumably ready to go home with someone else the latest item I paid over £100 for to include next day delivery and I was stood on my drive outside my house at the time that Parcelforce think they tried to deliver so I am fully aware they did not I later found a card with no time on it put through my door very quietly saying it would be delivered the next working day which is Tuesday next week the automated system has told me that they will not deliver it Tuesday but it will now be Wednesday next week this service is disgraceful and getting worse rapidly”
“Firstly they overcharged me(£89) for my package coming from the USA and then they did not deliver the item on time having the excuse that the address does not include the company name even I mentioned Ground floor reception in the building in my address detail so postman did not need company name he could just deliver the package to ground floor reception,, the postman name was CHRIS who was the regular postman for our building and he knew me from my name but he did not bother to come to my building to deliver the package and he also lied about leaving card at the reception,
Parcelforce even forgot to post my package to the next day having the same excuse even I gave them the address,
their customer service is rubbish have no idea what they are talking about,
they don't deserve even one star if I could i give them no star at all,
very Disappointed”
“I paid for Express48 in order for it to reach another company in time for one of their employees to complete leaflet distribution for us. It was over 72hours before it arrived. Parcelforce tried to blame the Post Office for not advising them of the parcel being there - even though they should pick up parcels daily. Because the parcel arrived late we lost the shift with the other company and had to pay over £100 for a service we did not use!
They issues a measly 25% refund (£3) because these are their T&Cs for late delivery. The least they could have done was refund the full payment for postage (£13.14).
Do not use them if you are in any rush for anything to arrive. Also check their T&Cs before posting anything as if there is a problem all they do is hide behind them!
Absolutely useless company!”
“Eventually received a parcel after waiting in for three days and being told it would be delivered each day. Had to run down the road to catch the driver after he had passed our house. The driver's English was very poor and he had difficulty reading the address.
Really poor service!
Parcelforce never got back to me after I phoned in my complaint”
“Their depot is approx. 50miles from the my home address -so bad luck if you miss delivery, Will not leave in specified location at house but insists
on sign. Tracking OK but cannot wait in all day 7am to 6pm for a parcel---needs am or pm specified”
“really Bad service will never use or recommend them again. I spoke to someone called Stuart this morning and was i was very surprised to his rudeness with a great attitude as soon as he picked up the phone. I called to change the post code to the parcel I sent that failed delivery because they couldn’t find the post code to match the address in their outdated system I guess. But was no need of such a rudeness.”
“Arrived home yesterday to be in for the expected parcelforce delivery time. Received a text after the time saying the delivery person had been earlier and left a card: There was NO card or evidence of attempted delivery. I had wasted a trip home.
I was informed a second delivery attempt would be made beteween 12pm and 1pm the following day. I have stayed at home to receive the parcel and it is now nearly 4pm and NO DELIVERY!!! I need to be somewhere else and I have waisted my time and could be doing my job, instead of waiting here all day for Parcelforce.
Terrible service!”
“Package sent to me. Sender sent me a screen shot copy of receipt showing the Tracking Number. For a couple of days I've entered the tracking number, and their website is not recognising the tracking number as shown on the receipt. Will I receive the package? Who knows! Not the first time I have had problems with Parcel Force. I would never EVER recommend them to anyone.”
“They are the worst!!! I already lost money twice because of them, first item arrived damaged to my customer second item was sent to Manchester (!!!) my customer is based in North London (!!!) and guess what... it was damaged too! I contacted Parcel Force they just apologized!”
“The worst delivery service at all time. Never call, never care about the customers. The worst support never helped. Once I waited 2 weeks when they finally deliver the parcel. But not to me, to the nearest Post office.”
“I give up, I’ve tried redelivery on their website, no place to leave delivery instructions i.e. 'ok to leave without a signature' or 'leave in a safe place' , so I waited in all day and no parcel. They then delivered when I wasn't there and left another card.
This is the 4th parcel that has been delivered to the post office is in the middle of town, at the back of a library, with no access to parking, always a huge queue and a little old lady has to wind her way through the building to the store to find the parcel and get back again.
It drives me mad and I can’t keep spending literally hours of my time trying to retrieve a parcel. The whole point of on line is that it is easier and will be delivered to my address.
No idea what is happening to the latest parcel now but I don’t want to spend my Saturday morning in a long queue at the post office to find out.
The supplier can have the parcel back and refund - I won't be ordering with suppliers who use Parcel force in future.”
