“Shame I cant give zero stars.
Paid extra for next day delivery for urgently needed farm parts: nothing came; tracking said unable to locate address.
Well, every other delivery firm finds us no problem.
Even EVRI is good.
Yet they claim they will attempt delivery again today: bit pointless if they couldn’t locate us yesterday.
Absolutely terrible.”
“Well I will be sending a long email to the sender not to use parcel force again...I am at home and waiting and I get nothing but a text saying delivery attempted...what a lie...no one ever came...also no mean of contacting any one...people use your combined forces against such bluntly deceptive services...they people are because of us and we people should not tolerate this kind of service prevail.”
“The worst courier company ever. If you care about your parcels and quality of service don't use it. My urgent and important letter is stuck with them last almost 4weeks now. And nobody is able to help me and give me any information when it will be finally sent!!!! Yes it is not even send! Ridiculous because they write amazing things on their website about quality of service and how good they are but it is one huge liar unfortunately. I am very disappointed and it costs me huge amount of stress using this company. If I only knew I would never ever send my parcel with their "help"”
“I wish I could leave 0 stars. How is this awful company in business? First delivery not honoured. A check on the tracking site said delivery had been attempted twice. Lies. Not only was I waiting in, but there was someone working on the driveway all day. Next check indicated a further "attempted delivery " the following day. More lies, again neither myself or the person working on the driveway saw a van all day. No forms were left in any of these claimed attempts so rescheduling was not possible. All attempt to communicate are dealt with by a BOT which repeats the story of failed delivery attempts. Having found a phone number I waited 25 mins for someone to answer, who repeated, presumably from the printed sheet in front of him, that there had been attempts to deliver. When I pointed out how unlikely it was that 3 that three consecutive drivers had failed even to leave the required form, the poor man kept apologising, clearly having no means to deal with the issue. This is not mere incompetence, it's blatant fraud, and a glance at accompanying reviews should alert the regulator.”
“Just bang the door and walk away leaving parcel by door, take photo and get in van
Why not ring the doorbell (you can’t miss it)
Why grunt when I get to door?”
“Awful, 48 delivery that sits in the depot and takes 4 days so far still not delivered avoid at all costs take your money then don’t back up what they are selling!”
“You texted a delivery time of between 11:30 - 12:30 am on Friday 5 April which was not honoured the driver turned up at 14:20pm ran the bell once then chucked the two parcels behind the dustbins - drove off as I answered the door .One word despicable service - no regards for customers goods - are your drivers trained in good customer service !!!!!”
“Absolutely useless.
Can’t get through! Have wrong number advertised the one starting with 18. You finally get to the line after numerous annoying auto voice. To be told 50 min wait yes 50 mins! You receive tracking number you can’t track. It doesn’t recognise it. Absolute imbeciles. Useless company. Annoying company & no one to talk to! Fuming imbeciles”
“I would give them a - if I could. I was charged £20 for a next day delivery, 48 hours later still not delivered. Was put in van for delivery at 7.49 am this morning and still not delivered at 13.38 today. No wonder the post office is in Dutch a mess. We need to close the post off and give us a service that cares about it’s customers”
“I would give zero stars if possible. I paid £20 (yes TWENTY POUNDS) delivery charge for what?? Supposed to be delivered Wednesday so I sit in all day - nowt, similar Thursday. On Friday I am told it will be delivered between 0850 and 0950. At 10 the tracking app tells me that a delivery was attempted but failed and a card would be in my letterbox to tell me what to do next. RUBBISH. I was in and waiting, no delivery was attempted and no card was put though my letterbox.
This is the third time they have done this to me. I tracked one as he drove past the security gate to my apartment complex, stopped, I presume looked the gate and then drove on by. Every other courier company seems to manage it but not this lot.
Avoid this shower like the plague - before buying anything online ask the supplier who the delivery company is and if they say "Parcelforce" tell them you are taking your business elsewhere.”
“Just an awful company with no help at all. Lies into your face. Steals from you.
Said made delivery attempts when I was at home. I tried to redeliver to post office. Didn’t happen. All just awful when it could be so easy.
Star rating.
Customer Service -10. Delivery -10. Redelivery -10. Help -10.
Don’t use them.”
“Parcelforce said they attempted delivery yesterday tracking reference number is ZR6745775
I can vouch they did not: I was in all day. Nor could I track my delivery nor was a calling card left.”
“Utterly useless liars. Twice in two months "a collection attempt was made" - no it absolutely wasn't. I only used them as you don't require a printer but never again. You have been warned. Parcelforce is a public sector company so they can get away with this kind of behaviour - privatise it now!”
“Ordered some trainers from Schuh last week payed for next day delivery. 7 days later no delivery and when i went on parcelforce website to see where they were it states I had a missed delivery. Ring doorbells dont lie! No one has been to the house to deliver anything and no calling card left either to state they have been . What an annoying situation when you cant actually speak to a human Parcelforce you are absolutely awful. Hopefully schuh will stop using you too as I will be writhing in to complain. Avoid this company if you can its a sham shouldnt be allowed to do this”
“Received a Delivery attempted text, despite us all being in , no message left in post box to prove a delivery had actually been attempted. No idea where my parcel is now, no idea when it is going to be re- delivered, All customer services closed because it’s a public holiday and showing their compete disregard to customer service.”
“Hermes used to wear the crown, but now Parcelfarce have stolen it.
If you want to pay money to someone and give them goods that will never see the light of day again, then this is the company for you. What you send won't get to where it's going any time soon, and the "tracking" in the 21st century is laughable:
"We have it"
"We're doing something, but not sure what"
...
Several weeks later
...
Something, something...hub...
...
You've got it (if you're really lucky)
If I buy something on eBay and see the words, "Parcelfarce", I'm pretty sure I'm going to have a fight on my hands.”
“Why not leave my package in the secure communal area like EVERY other delivery company. I now cant my retrieve it as its a bank holiday tomorrow and the post office is closed. I’m so annoyed!!!!!”
