ParcelHero.com Reviews

“ They offer alterations of collections free of charge, you just have to pay again and they will give you a refund but they never do. ”

“ Very bad experience, they don’t come to collect mi parcel and i wait to give me the refund for the money. ”

“ Fed-ex next day delivery. Dropped off at parcelshop Monday Morning....still hadnt been collected by fed ex by Wednesday Night. So i've had to cancel and rebook with another courier. Parcelhero...no live chat, no phone support. 7 days for a refund...and no idea how much a cancellation fee i will be charged. Wont be using them again. ”

“ Our package finally showed up a week later (with no help from them) we actually paid and reordered the product and it arrived before this parcel did! When we requested a refund they said it wasn't possible as our parcel was large which is the reason for delays. ”

“ WARNING DO NOT USE 6 WEEKS AFTER TRANSACTION AND DELIVERY TOOK PLACE THEY TOOK OVER £150 OUT MY ACCOUNT NO NOTICE WHEN QUESTIONED THEY SAID DID AN AUDIT AND PARCEL WAS WRONG SIZE NO REFUND AS I COULDN'T PROVE WHAT THEY SAID ”

“ They even didnt give me a full refund. ”

“ Fedex turned up on the day UPS were due so had to cancel UPS collection however I have not received a refund and I had to pay a cancellation charge but when I contacted ParcelHero, they advised that they are only a facilitator and basically want nothing to do with it. ”

“ I did this, and it still didn't show as dropped off, more Emails to Parcel Hero, and another three hour waite for a reply! Email arrived telling me to go back to the shop, pick up the parcel and then I have to either request a refund or start the whole delivery thing again at a different drop off point which involved me getting a refund for the first payment (which will take 7 days), and make a second payment to rebook and create new labels to take to an alternative drop off point which would be even further away! I asked for either a phone call or a number to call but this was ignored. ”

“ Dreadful company. Ages to book my parcel only to have it refused at the drop off point as an I valid parcel. Booked with another company with no issues at all. Returned to the same drop off point and the parcel was accepted. I also have to wait 7 days for my refund ”

“ Parcel force didn't turn up on the day. I waited in all day. They turned up the next when I was out (unscheduled). No notice given. I am still waiting for a refund and I am left with a bike I don't want and can't return because the return window has now elapsed. ”