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While customer service has been always responsive to my emails, the only criticism I have is how slow the overall shipping was from manufacturer. It seemed like every time I asked for an update, the customer service rep couldn’t get a solid response from the manufacturer. Parker Gwen can become more competitive if they can negotiate faster shipping times with their vendors.
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posted 2 years ago
- Claire Wei
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BEST. SERVICE. EVER.
Original items were incorrectly shipped by the vendor. Parker Gwen stepped up and quickly resolved the issue most professionally. Ultimately, my order was successfully filled, promptly shipped and delivered in perfect condition.
Parker Gwen is the best website to purchase top-quality products and receive 5-star customer service.
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posted 2 years ago
- Anonymous
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I thought my order was incomplete and I contacted Jessica in customer service. She was extremely helpful and my issue was resolved with her help.
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posted 2 years ago
- Anonymous
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I purchased two art prints for my new home, and my order arrived in perfect condition in less than four days (I KNOW, right ???) !! Customer service is responsive and super helpful when responding to product inquiries, and the prints I received are even nicer than the pictures on the website suggest.
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posted 2 years ago
- Debbi Haynes - Jacintho
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The customer service team at Parker Gwen is very helpful and understanding. Due to the shipping provider used, I had a frustrating experience, but with the help of Parker Gwen, we were able to resolve this issue.
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posted 2 years ago
- Anonymous
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Great customer service! Followed up on my back ordered item and could t have been nicer.
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posted 2 years ago
- Anonymous
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I had never ordered anything from Parker Gwen before, but I would definitely order again. My item was delayed in shipping. Your customer service representative looked into what was happening, gave me a detailed explanation and followed up as the item moved towards me. The casserole dish has arrived, and I really appreciate the attentive service Parker Gwen gave me.
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posted 3 years ago
- Angela Heuchan
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Great pricing and customer service.
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posted 3 years ago
- Patty Sutter
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Good customer service.. genuine price
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posted 3 years ago
- Saravanan Rangarajan
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Great prices with excellent selection and customer service. Will buy from again.
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posted 3 years ago
- Noah Livermore