"What went wrong is that I was not informed about the delay in delivering the part. This lack of communication was especially concerning because the part was for a broken furnace during subzero temperatures, highlighting the urgency of the situation. Your website advertises same-day delivery, which led me to believe that I would receive the part within 7 days. However, when I called to check the status, the part still hadn't been delivered. This experience suggests a lack of understanding of the importance of timely delivery in critical situations."

"What went wrong is that I was not informed about the delay in delivering the part. This lack of communication was especially concerning because the part was for a broken furnace during subzero temperatures, highlighting the urgency of the situation. Your website advertises same-day delivery, which led me to believe that I would receive the part within 7 days. However, when I called to check the status, the part still hadn't been delivered. This experience suggests a lack of understanding of the importance of timely delivery in critical situations."

"Charging $205.95 for next day air shipping if you don't want to sign up for their stupid iSAVE program even though in the same field it states flat rate shipping at $45 for next day air. What a ripoff."