Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.89

4.9 Rating 149 Reviews

97 %

of reviewers recommend Patch & Purr

Company Reviews

Metrics

4.9

Based on 149 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Patch & Purr 5 star review on 1st November 2021

Anonymous

Anonymous // 01/01/2019

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“Patch and Purr provided a remarkable and compassionate service when we lost our beloved Rara. Our questions and concerns were answered in a very timely manner and Rara was soon returned home. Thank you for providing a smooth and reliable service in a hard and difficult time in our life.”

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Posted 3 years ago

“Everyone I had dealings with at Patch & Purr were extremely professional helpful and very caring. I highly recommend this company.”

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Posted 3 years ago

“Very beautiful mementos of our best mate. Easy to arrange in such a sad time.”

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Posted 3 years ago

“I was very well treated by representatives of Patch and Purr from the first phone call to the time Pixie came home I was kept in the link and knew what the progress was all the way. I feel that Pixie and I were treated with sympathy and understanding I would recommend with”

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Posted 3 years ago

“The crew at Patch and Purr were wonderful We received our beloved Pussn back within a week in a beautiful urn which we all love. It is a lovely reminder of our dear girl and the memories we made together. Thank you”

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Posted 3 years ago

“Thank you it was perfect every thing was again thank you”

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Posted 3 years ago

“Losing Ally-May was so unexpected and her loss is still being processed. Patch And Purr certainly made that process a little easier. For that I thank-you!”

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Posted 3 years ago

“This is the second time I have used your services. You do it beautifully. I cry when I look at him but it’s good to touch his paw print and smell his fur. I will miss him forever as I miss Chloe Thank you for your caring ways. My name is Jenny friend”

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Posted 3 years ago

“Thank you for your kindness and compassion during a very sad time for us. A wonderfully caring company.”

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Posted 3 years ago

“They were amazing, such a great experience during such a difficult time”

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Posted 3 years ago

“Patch and Purr are caring and understanding. They handle each grieving client individually and with dignity. They helped to make our heartbreaking situation just that little bit easier. Their communication and service is efficient and professional.”

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Posted 3 years ago

“An extremely professional organisation. Lynn who returned my baby Pepper to me was compassionate caring and respectful. Thank you Patch and Purr”

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Posted 3 years ago

“They picked up our little fur baby on the Monday and had her back by Wednesday morning, all employees are sweet and understanding. Even replying to my msgs at 12:30 at night… We appreciate what they have done and her little box is beautiful ❤️”

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Posted 3 years ago

“Excellent service beautiful remembrance for my beloved dog Tito memorabilia that will be with me forever thank you”

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Posted 3 years ago

“It was an unexpected and lovely surprise to receive flowers to our house during an emotionally difficult time. Thank you”

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Posted 3 years ago

“They rang promptly and advised when the ashes were coming.”

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Posted 3 years ago

“Very thoughtful and caring follow up. To have our beloved dog returned to us in person was something I have never experienced before and the offer of further grief counselling a much appreciated offer. Thank you.”

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Posted 3 years ago

“I lost my beautiful fur baby suddenly and PATCH AND PURR made my loss so much easier in such a sad and difficult time. I received a memory album with a piece of her fur as well as an imprint of her paws. Besides the rock with her ashes in; which is placed under her favourite spot in the garden. At least a piece of her is always with me. Thank you PATCH AND PURR”

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Posted 3 years ago

“Provide a fast and prompt service.”

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Posted 3 years ago

“The loss of a pet is such a heartbreaking and overwhelming experience. We had to make the unbearable decision to euthanize our little almost 16 year old girl Jelly. We were in a state of shock at the vet and not really capable of making informed decisions. The fact that our vet practice had a relationship with Patch and Purr at least made this aspect of our little dog's passing a little easier. Everything was handled smoothly and we were able pick up her ashes 3 days after she passed. We changed our minds the day after she passed about what we wanted and this was accommodated without fuss. I later contacted Patch and Purr directly about the counseling session (which is such a thoughtful idea and which I highly recommend) and also about getting a bracelet made. Everyone was so kind and helpful. I was also told my a former employee of a vet practice that they were involved in making arrangements with Patch and Purr and that the staff treated pets with the utmost respect and care. Thank you for caring for our Jelly.”

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Posted 3 years ago

Patch & Purr is rated 4.9 based on 149 reviews