Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Patch and Purr for taking such good care of Mimmy my beautiful bunny who passed recently. I really appreciated the care you took to arrange everything through my vet. Much appreciated.”

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Posted 3 years ago

“Thank you Patch and Purr for taking such great care of my furbaby. Thank you for your understanding and empathy at this sad time. Samantha”

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Posted 3 years ago

“Very caring during this tough time. Fast response time too!”

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Posted 3 years ago

“Very blessed that this was made as easy and special as possible by everyone involved at patch and purr. Thank you”

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Posted 3 years ago

“Our family dog passed away at home which was not expected it was our worst time speaking to staff and the organisation of the cremation for all family members to have a memory of him the organisation went above and beyond to help us and deliver his urn back to us .I will definitely recommend them to others and will use them again . Thank you to all staff at Patch and Purr for helping us through a very difficult time .”

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Posted 3 years ago

“The process with the final cremation of our beloved Luci went smoothly with Patch and Purr. We were told all the options for her ashes and before long we received a lovely urn, a patch of Luci's hair and a paw print for us to remember her by. We have used other organisations with previous pets and found Patch and Purr to be efficient and good value for money, in comparison with them. They took the stress out of this difficult time for us.”

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Posted 3 years ago

“More than what we expected wonderfull”

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Posted 3 years ago

“Very prompt delivery, high quality Urn and thoughtful inclusion of the fur packet. Thanks for your assistance”

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Posted 3 years ago

“Lovely presentation, card and message.”

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Posted 3 years ago

“The loss of our Daisy was hard enough without having to think too hard about what to do afterwards. Daisy was picked up with such dignity & respect by Patch & Purr, we can’t thank you enough. Xx”

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Posted 3 years ago

“The team are lovely and very efficient. The website didn’t let me select sizes but they called me straight away to sort it out and I had it within a couple days. Very happy with the product and customer service.”

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Posted 3 years ago

“Thank you Ana, Kelsie and the Patch & Purr team for the kindness and compassion you showed when looking after my gentle old boy, Buster. I felt very comforted with each phone call and text message which kept me constantly informed during a sad and difficult time. The keepsakes were a lovely surprise and very much appreciated. Thank you”

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Posted 3 years ago

“So compassionate, helpful & supportive They understood Tyler was so much a part of our family & even though he was an old cat his passing was extremely sudden The time they took on the phone and even during the drop off to make sure we were ok -all their staff are sensational”

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Posted 3 years ago

“Our family will be forever grateful for the kindness and compassion shown to us with our beloved Poppy dog. Your communication was prompt and clear. You enabled our family to fulfill our specific wishes and honour our much loved family pet. We cherrish our keepsakes.”

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Posted 3 years ago

“Patch and Purr provided a remarkable and compassionate service when we lost our beloved Rara. Our questions and concerns were answered in a very timely manner and Rara was soon returned home. Thank you for providing a smooth and reliable service in a hard and difficult time in our life.”

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Posted 3 years ago

“Everyone I had dealings with at Patch & Purr were extremely professional helpful and very caring. I highly recommend this company.”

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Posted 3 years ago

“Very beautiful mementos of our best mate. Easy to arrange in such a sad time.”

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Posted 3 years ago

“I was very well treated by representatives of Patch and Purr from the first phone call to the time Pixie came home I was kept in the link and knew what the progress was all the way. I feel that Pixie and I were treated with sympathy and understanding I would recommend with”

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Posted 3 years ago

“The crew at Patch and Purr were wonderful We received our beloved Pussn back within a week in a beautiful urn which we all love. It is a lovely reminder of our dear girl and the memories we made together. Thank you”

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Posted 3 years ago

“Thank you it was perfect every thing was again thank you”

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Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews