Patch & Purr Reviews

Name: Patch & Purr
Address: Level 5, 40 Mount Street, North Sydney, New South Wales
Rating: 4.79

4.8 Rating 163 Reviews

94 %

of reviewers recommend Patch & Purr

Company Reviews

Questions

Metrics

4.8

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1300 112 711

Email:

info@patchandpurr.com.au

Location:

Level 5, 40 Mount Street,
North Sydney
New South Wales
2060

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Patch & Purr 3 star review on 24th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our cat Jasper died suddenly and the way Patch and Purr handled the delivery and presentation of the Urn was outstanding , it is such a comfort to have this and this company were so understanding and genuine . The driver was absolutely Lovely”

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Posted 3 years ago

“I was treated with empathy and understanding… I lost my best friend… my only family…. The cami bear I got is so beautiful and so well made….thank you so much”

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Posted 3 years ago

“I don't usually write reviews but I feel this is earnt. This company goes above and beyond for you. Their service is extremely kind and you're definitely not treated like a number. When I cried on the phone, the lady cried with me. The lovely man who brought my girls ashes home knew my dog's name, asked about her and consoled me. I am extremely greatful I found this company. Thank you.”

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Posted 3 years ago

“I sent my fur child to be cremated at the Morisset facility so I can view the cremation process (in line with my culture belief). It was a very stressful and sad time for us as my fur child's passing was unexpected. The staff at the facility were kind, sympathetic, and understanding. They were more than happy to meet our requirements so that we could say our final goodbye and find closure. Till this day, I'm still grateful to the Morisset staff for all their help and kind words. Thank you!”

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Posted 3 years ago

“I cannot recommend Patch and Purr highly enough. When they came to collect my beautiful boy, they spoke to him and wrapped him up so lovingly and gently, I knew he was in safe hands. They were so kind and made sure he came home to me as soon as possible. I am very grateful.”

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Posted 3 years ago

“Excellent service, a very nice way to say goodbye to my dog, the presentation was wonderful, thank you.”

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Posted 3 years ago

“This is the second time I have used Patch and Purr and both times have been a smooth and professional service especially at such a heartbreaking time. The memories provided are priceless and I would not hesitate recommending their service for your precious fur babies.”

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Posted 3 years ago

“Patch and Purr is a very caring and sensitive service, reflected in the way they handled our old departed mate "Gus" for us. And when we received the call that "Gus was ready to come home now" (quoted - also note the use of present tense), it reminded us that although he had passed, we would continue to have fond memories of the long life he had with us.”

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Posted 3 years ago

“Patch and Purr looked after our Phantom when he had to be put down. His plaster footprint and snippet of hair was comforting to us. Excellent service, thank you”

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Posted 3 years ago

“Was very pleased by the care and professionalism by Patch and Purr. The momentions were well presented and his ashes were in a lovely velvet bag with his name and inside a nice box. Would highly recommend the service to my friends.”

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Posted 3 years ago

“Kind and courteous in my time of sadness”

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Posted 3 years ago

“The urn is beautiful and the whole process from beginning to end was very professional.”

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Posted 3 years ago

“Patch and Purr are compassionate, caring, respectful and very prompt. I have used them 3 times and would do so again”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Fantastic to deal with and nothing was a problem very compassionate and prompt service”

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Posted 3 years ago

“Thank you”

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Posted 3 years ago

“Very fast and very organised. Made our difficult time so much easier on all of us. We thank you so much.”

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Posted 3 years ago

“Thank you for looking after my dog Baba. The urn and keepsakes meant a lot to me”

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Posted 3 years ago

“Can not praise Patch & Purr enough every thing they promise is exactly how it happens. Our 4 year old Suez was returned to us on the day promised and the exact time very professional from start to finish I will recommend to everyone congratulations Patch & Purr you and your staff should be very proud of your Company what a team.”

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Posted 3 years ago

“Absolutely beautiful people with such love and respect for pets and owners . Thank you”

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Posted 3 years ago

Patch & Purr is rated 4.8 based on 163 reviews