“I ordered a lead and matching collar for my dog and I am really pleased with the price, packaging and delivery time. They kept me informed throughout the whole process. Definitely be using them again.”
“Excellent service, especially when I messed up the order/postage. My doggie pal has thoroughly enjoyed his pasties which arrived in good time for his Christmas treat.”
“I have to sad I’ve got very disappointed with this order. I can’t tell if the original brand of dog food is really out of stock since it is still available on your website. You sent me another brand of dog food without my consent anyway. Changing puppy’s food is not a good thing for my little one. So I cancel my subscription with Paws in Padstow. Very bad experience,will never order here anymore”
Hi Teresa,
Your separate email to us concerning this matter was a response to an email we sent to you in advance of dispatching your order to advise that the exact same food you ordered would be sent to you in a non-branded bag due to manufacturing issues. It would have been far easier for us to have said it was not available but we do appreciate that this can cause issues for customers and we were trying to help you avoid having to change your dog's diet unnecessarily. Despite reaching out to you further, we still await your response.
Kind regards,
Mike Attwood
Director
