Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 479 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous // 01/01/2019

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“PayPal has the best customer service!”

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Posted 11 years ago

“So very disappointed with PayPal -the most frustrating customer service experience which has lasted since Monday morning ugh its thursday sort it out”

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Posted 11 years ago

“PayPal has THE WORST customer service of all time. I was on hold for 30min and no one answered annoyed”

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Posted 11 years ago

“The PayPal server is currently experiencing some difficulties. Please try again later or contact Customer Service. (I did - 2 days ago)”

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Posted 11 years ago

“PayPal has great customer service. Solved my problem in seconds. Thanks!”

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Posted 11 years ago

“Massive thank you to PayPal for their amazing customer service and resolving my hacker issue super quickly! Very happy! thank you PayPal”

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Posted 11 years ago

“Spoke to a machine for twenty minutes trying to get simple info. PayPal Customer Service is horrendous - no humans..”

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Posted 11 years ago

“just got the best customer service from PayPal thankyou :)”

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Posted 11 years ago

“2 thumbs up for Angela in PayPal customer service :)”

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Posted 11 years ago

“PayPal design is the least worries - hope to never have issue and call their customer service”

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Posted 11 years ago

“has one of the WORST customer service centers EVER. PayPal”

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Posted 11 years ago

“absolutely frustrated with paypal customer service, it's like talking to a wall… which is effectively what it is”

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Posted 11 years ago

“PayPal thankful I've not had to wrestle with any customer service issues”

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Posted 11 years ago

“Just had a weird situation with a Paypal resolution ... called customer service, after 10-15 minutes on hold it was all corrected. Thanks!”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“I think PayPal might have the nicest customer service agent I've ever talked too. Problem solved.”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“Bad customer service, horrible experience, switching to Google wallet.”

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Posted 11 years ago

“A big shout out to the PayPal guys in Ireland I had a problem and within five minutes they had it sorted. Great customer service.”

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Posted 11 years ago

“Paypal has an entire customer service department to explain to you why they cannot help you. That's nice.”

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Posted 11 years ago

Paypal is rated 2.1 based on 479 reviews