Paypal Reviews

Name: Paypal
Rating: 2.09

2.1 Rating 428 Reviews

26 %

of reviewers recommend Paypal

Company Reviews

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Metrics

2.1

Based on 428 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Paypal 1 star review on 18th November 2024

Jason Lucas

Paypal 5 star review on 11th November 2024

Kimberly

Paypal 5 star review on 31st October 2024

Connor

"The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT:\r\nRH\tReport name\tReport status\tReport generated\tHierarchy\tTimezone\t\t\t\t\t\r\nRH\tBALANCE_SUMMARY_REPORT\tSuccess\t7\/30\/24\tENMP5KKHZP8KA\tAmerica\/Los_Angeles\t\t\t\t\t\r\nRS\tAccount ID\tBalance\tCurrency\tAvailable\tWithheld\tTotal\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tUSD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tUSD\t0\t0\t0\t\t\t\t\r\nRD\tRecord type\tRecord subtype\tAccount ID\tPayment instrument type\tPayment instrument subtype\tTransaction count\tRecord currency\tGross amount\tTotal fees net billed\tNet amount\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t2\tGBP\t3600\t-140.8\t3459.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t1\tUSD\t2200\t-81.7\t2118.3\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tMastercard\t6\tCAD\t10750\t-319.74\t10430.26\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tVisa\t12\tCAD\t19777.55\t-610.35\t19167.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\t\t1\tCAD\t604.8\t-17.84\t586.96\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t20\tCAD\t-1030.18\t0\t-1030.18\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t4\tUSD\t-420.07\t0\t-420.07\r\nRD\tRefund\tReferenced\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t2\tCAD\t48.3\t0\t48.3\r\nRD\tReversal\tBank reversal\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t7\tCAD\t-452.49\t0\t-452.49\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t4\tCAD\t-601.6\t0\t-601.6\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t2\tGBP\t-3459.2\t0\t-3459.2\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t1\tUSD\t-2118.3\t0\t-2118.3\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t3\tCAD\t8610.23\t0\t8610.23\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t4\tUSD\t420.07\t0\t420.07\r\nRD\tAdd money\t\tENMP5KKHZP8KA\t\t\t17\tCAD\t1314.77\t0\t1314.77\r\nRD\tAdd money\tCredit card deposit\tENMP5KKHZP8KA\t\t\t6\tCAD\t142.28\t0\t142.28\r\nRD\tWithdraw money\tCredit card withdrawal\tENMP5KKHZP8KA\t\t\t15\tCAD\t-25563.22\t-389.03\t-25952.25\r\nRD\tWithdraw money\tDisbursed\tENMP5KKHZP8KA\t\t\t7\tCAD\t-12263.48\t0\t-12263.48\r\nRF\tFile number\tTotal records\tTotal files\t\t\t\t\t\t\t\r\nRF\t1\t18\t1"

Chris Hill

Anonymous

Shyang

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paypal decided to pay over 460 dollars to a company (Wix) that decided to auto renew for two years a service I cancelled in November 2023. Wix account posted that charge and Paypal paid it without informing me. I realized that posted and paid unauthorized charge to my account and i9mmediately contacted my bank to stop the said paiment. Now PayPal say I owe that money to them and if I do not contact Wix I will be stuck with that bill. Good luck collecting from anyone! I explained this situation to a live person in customer service at PayPal (after days of trying every number listed) and they said that the case (PP-R-WIM-5349699759) would be reviewed. Wix states that cancellation could happen at any time, however no refunds whatsoever can happen. So, you have two big companies after me for an unauthorized payment that Paypal decided to make on my behalf.”

Helpful Report

Posted 4 months ago

“After years of paying interest finally made the final payment of $2552 and I end up leaving a credit of $38 but two month later when I opened the app I had a pass do amount of $12 and their justification was that because my payment posted 3 days after they charged me late fees and then interest in the late fees, to me PayPal is a bad company, I will never give them my business again.”

Helpful Report

Posted 4 months ago

“The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT: RH Report name Report status Report generated Hierarchy Timezone RH BALANCE_SUMMARY_REPORT Success 7/30/24 ENMP5KKHZP8KA America/Los_Angeles RS Account ID Balance Currency Available Withheld Total RS ENMP5KKHZP8KA OPENING CAD 0 0 0 RS ENMP5KKHZP8KA CLOSING CAD 0 0 0 RS ENMP5KKHZP8KA OPENING EUR 0 0 0 RS ENMP5KKHZP8KA CLOSING EUR 0 0 0 RS ENMP5KKHZP8KA OPENING GBP 0 0 0 RS ENMP5KKHZP8KA CLOSING GBP 0 0 0 RS ENMP5KKHZP8KA OPENING MXN 0 0 0 RS ENMP5KKHZP8KA CLOSING MXN 0 0 0 RS ENMP5KKHZP8KA OPENING USD 0 0 0 RS ENMP5KKHZP8KA CLOSING USD 0 0 0 RD Record type Record subtype Account ID Payment instrument type Payment instrument subtype Transaction count Record currency Gross amount Total fees net billed Net amount RD Sale ENMP5KKHZP8KA Credit card American Express 2 GBP 3600 -140.8 3459.2 RD Sale ENMP5KKHZP8KA Credit card American Express 1 USD 2200 -81.7 2118.3 RD Sale ENMP5KKHZP8KA Credit card Mastercard 6 CAD 10750 -319.74 10430.26 RD Sale ENMP5KKHZP8KA Credit card Visa 12 CAD 19777.55 -610.35 19167.2 RD Sale ENMP5KKHZP8KA PayPal 1 CAD 604.8 -17.84 586.96 RD Sale ENMP5KKHZP8KA PayPal PayPal Wallet 20 CAD -1030.18 0 -1030.18 RD Sale ENMP5KKHZP8KA PayPal PayPal Wallet 4 USD -420.07 0 -420.07 RD Refund Referenced ENMP5KKHZP8KA PayPal PayPal Wallet 2 CAD 48.3 0 48.3 RD Reversal Bank reversal ENMP5KKHZP8KA PayPal PayPal Wallet 7 CAD -452.49 0 -452.49 RD Currency conversion Conversion from ENMP5KKHZP8KA 4 CAD -601.6 0 -601.6 RD Currency conversion Conversion from ENMP5KKHZP8KA 2 GBP -3459.2 0 -3459.2 RD Currency conversion Conversion from ENMP5KKHZP8KA 1 USD -2118.3 0 -2118.3 RD Currency conversion Conversion to ENMP5KKHZP8KA 3 CAD 8610.23 0 8610.23 RD Currency conversion Conversion to ENMP5KKHZP8KA 4 USD 420.07 0 420.07 RD Add money ENMP5KKHZP8KA 17 CAD 1314.77 0 1314.77 RD Add money Credit card deposit ENMP5KKHZP8KA 6 CAD 142.28 0 142.28 RD Withdraw money Credit card withdrawal ENMP5KKHZP8KA 15 CAD -25563.22 -389.03 -25952.25 RD Withdraw money Disbursed ENMP5KKHZP8KA 7 CAD -12263.48 0 -12263.48 RF File number Total records Total files RF 1 18 1”

Helpful Report

Posted 4 months ago

“I have a PayPal account and agreed to hire a freelancer, he told me he could only accept PayPal and bank to bank transfer. PayPal has a program called Xoom, I assumed it was safe because the first question asked is is this for friends and family or for good and Services, it was for good and Services so I proceeded in safety, as I believed. Long story short, I was completely scammed $1500 and PayPal will do absolutely nothing for me, though I marked for good and Services, they said they offer no seller protection, so why in the world would they have you check that, I did not think that would be a part of the agreement, especially since they make it seem as though they offer protection. I am so sick of PayPal! Very, very deceitful, why would they include that information in the fine print, more importantly, why in the world would they ask if I was sending the money for friends and family or good and Services. Obviously One would assume you were protected especially because you’re going directly through PayPal.”

Helpful Report

Posted 4 months ago

“There are a lot of untrue recommendations and it’s hard to tell who is legit. If you have lost money to scam contact Mrs.Doris Ashley and her team, they will surely help you out. It took me a long time to find them. These include data recovery specialists, but you need a professional recovery agency like Mrs.Doris Ashley and her team to help you get back your lost funds Contact them to recover lost funds as well as all other forms of cryptocurrency. And you can be sure that no matter how long it has been lost, you will still get your funds back. EMAIL: (dorisashley71 (@) gmail com) WHATSAPP: +1---(404)--721---56--08”

Helpful Report

Posted 4 months ago

“I was contacted by PayPal in May and told that it looked like there was fraud committed related to my account. I had not used my account in years, and confirmed the fraud. The gentleman on the phone told me to change my password and that he would fix the problem. It was not fixed. I was contacted in June by a collection agency telling me I owed PayPal $500 for “paybacks” made to the people who had been defrauded. I called the fraud department at PayPal and told my story again. The representative said that it would take about a week to fix it. In July, I went through the whole process again, after I was called by PayPal about the money I owed. This third representative said to please give them another week to fix the problem. It is now three weeks later and I am called again by PayPal about the money I owe them. I am 72 years old with a PhD, was never a seller on PayPal and have an 800 credit rating. If you have a PayPal account, cancel it!!!”

Helpful Report

Posted 4 months ago

“If I had a zero stay I would have given that. The absolute worst company ever.”

Helpful Report

Posted 4 months ago

“Tried to set up a new business account and the sign up page didn't work. I had a PayPal business account but couldn't access it due to change of number due to loss of phone. I went to get help and they are completely useless and no instruction taken from the CEO of PayPal which I know would have given instruction of the issue to be rectified by his team.Yet, their staff accuse you of being trying to be fraudulent when you can't access any account. I have made sure that my treatment of PayPal has arrived at the attention of MP's for Business as this is just ridiculous behaviour and treatment.”

Helpful Report

Posted 4 months ago

“PayPal isn't suitable for small service-based businesses like mine. A customer claimed dissatisfaction with 2 out of 7 serviced items. We agreed on a partial refund, supported by text messages and our refund policy. Despite this, PayPal issued a full refund to the customer. Due to this experience, I've deactivated PayPal from my e-commerce platform. This feels like an abuse of their dispute process.”

Helpful Report

Posted 4 months ago

“Paypal buyer protection load of s£%/e bought brand new tablet from ebay. 40 days later gets message from Samsung this tablet is going to be locked in 72 hours due to being a trade in. Tried contacting seller nothing contacted Ebay sorry over 30 days contacted paypal sent pics and even said the seller on his feedback had done this a few times. The tablet has locked and is now useless. But guess what Paypal sided with the seller to me both are k#£%s”

Helpful Report

Posted 5 months ago

“I would give Paypal less than 1* if I could. After being a business customer for more than ten years, they restricted our account and asked for my ID (passport in my case). I sent it through but heard nothing back for a month. The restriction stayed on, and a request for the same ID document was still on our home page, so I submitted it again (a valid UK passport). 3 weeks have passed since then and the account is still blocked with a small amount of money in it. No other documents have been requested and our account still says our documents (i.e. my passport) is still being reviewed and this should take 2 to 3 days. This has now been more than 2 months. Today I began a chat with PP and I got nowhere; I wanted to close the account because i can't be bothered with this kind of customer service. They just told me the 'documents' (i.e. my passport) is still being reviewed and they would email me when it's done. It's absolutely ridiculous. We can't close the account, send money, withdraw or receive money. They make you feel like a criminal.”

Helpful Report

Posted 5 months ago

“Paypal is a fraud company, you will lose 10 % as their charges for international payments even there is no convertion .I paid 3433.35 AUD from my forex card to another AUD account. No convertion took place. Receipt get only 3139.30 AUD. I lost 294 AUD , Paypal is a looting company.”

Helpful Report

Posted 5 months ago

“Paypal I can't deposit any money into my bank as the stupid app won't let me sign into the link ti that . All it dies is ask me to change my password a million times so I can't access any of my money . Was basically forced into buying a stupid gift card fir Burgar King and went to 3 of them just to be told the gift card isn't accepted. Then I went back to Paypal to ask for a refund and wad told I can't have a refund as I have good reason for the refund. Don't use Paypal they steal your money and deceive you”

Helpful Report

Posted 5 months ago

“Horrible customer service”

Helpful Report

Posted 5 months ago

“What a useless company report a itme not received and do not want to pay out keep moving the decision date.tou are not protected by paypal”

Helpful Report

Posted 5 months ago

“PayPal is not a good or safe service. It has horrible safety features and leaves you open to fraud. Someone opened an account in my name and stole money from my account. PayPal was NO help at all. They were horrible to deal with and did nothing about it?? I called numerous times and they did nothing. Thank heavens for my banks ability to help me. Please be aware PayPal is NOT a safe place for your money and the customer service and fraud protection are horrible”

Helpful Report

Posted 5 months ago

“You'll waste hours of your time. Their process 1) freeze your account 2) you waste hours trying to figure out why your account doesn't integrate 3) you contact them and you are logged out repeatedly as they take so long to respond 4) they ask for information which you submit every year and say this is why they froze your account, with no advance warning or requests. 5) They do nothing to fix it DOn't use them it's not worth it”

Helpful Report

Posted 5 months ago

“I ordered an item from china via the internet and paid with paypal. When the item arrived it was not as advertised on the website. I contacted the seller and tried to resolve it but they were not interested. I then contacted paypal and tried get a refund. They said that they would investigate the matter. about 2 weeks later I received their determination that they would not refund my money. Without seeing the items I received, they determined that they were correct. I thought that paypal was just a source that transfers money from one customer to another. I did not know that when you used them you gave up your right to get your money back if you were not satisfied with a product and that paypal was the judge and jury and decided who was right or wrong. I canceled paypal immediately and not use a credit card with a low limit so I can control the payment.”

Helpful Report

Posted 5 months ago

“PayPal has a hold on my money and won't release it. I had been over a week and they keep telling me to try in 24 hour. I have tried over and over again and get the same results. I will advise anyone to not get money tied up with PayPal.”

Helpful Report

Posted 5 months ago

“so much for buyer protection. I have an email from 1800flowers stating they will reimburse me for a flower delivery that showed up 1/3 the size of the bouquet on their website. I turned that email in to Paypal after 1800flowers gave me the run around about issuing the credit in the email. It is Jun 13th. I've been trying to get this resolved since March 29th. I've called Paypal 5 times to get this resolved and they keep saying they need more information. The same information that is in the initial claim. They reopen the case and then close it because they need more information. I give them the info and they say they will reopen the case and then they close it again.... it's crazy.”

Helpful Report

Posted 5 months ago

Paypal is rated 2.1 based on 428 reviews