Paypal Reviews

Name: Paypal
Rating: 2.07

2.1 Rating 453 Reviews

26 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Paypal 1 star review on 13th January 2025

"The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT:\r\nRH\tReport name\tReport status\tReport generated\tHierarchy\tTimezone\t\t\t\t\t\r\nRH\tBALANCE_SUMMARY_REPORT\tSuccess\t7\/30\/24\tENMP5KKHZP8KA\tAmerica\/Los_Angeles\t\t\t\t\t\r\nRS\tAccount ID\tBalance\tCurrency\tAvailable\tWithheld\tTotal\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tUSD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tUSD\t0\t0\t0\t\t\t\t\r\nRD\tRecord type\tRecord subtype\tAccount ID\tPayment instrument type\tPayment instrument subtype\tTransaction count\tRecord currency\tGross amount\tTotal fees net billed\tNet amount\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t2\tGBP\t3600\t-140.8\t3459.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t1\tUSD\t2200\t-81.7\t2118.3\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tMastercard\t6\tCAD\t10750\t-319.74\t10430.26\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tVisa\t12\tCAD\t19777.55\t-610.35\t19167.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\t\t1\tCAD\t604.8\t-17.84\t586.96\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t20\tCAD\t-1030.18\t0\t-1030.18\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t4\tUSD\t-420.07\t0\t-420.07\r\nRD\tRefund\tReferenced\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t2\tCAD\t48.3\t0\t48.3\r\nRD\tReversal\tBank reversal\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t7\tCAD\t-452.49\t0\t-452.49\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t4\tCAD\t-601.6\t0\t-601.6\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t2\tGBP\t-3459.2\t0\t-3459.2\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t1\tUSD\t-2118.3\t0\t-2118.3\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t3\tCAD\t8610.23\t0\t8610.23\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t4\tUSD\t420.07\t0\t420.07\r\nRD\tAdd money\t\tENMP5KKHZP8KA\t\t\t17\tCAD\t1314.77\t0\t1314.77\r\nRD\tAdd money\tCredit card deposit\tENMP5KKHZP8KA\t\t\t6\tCAD\t142.28\t0\t142.28\r\nRD\tWithdraw money\tCredit card withdrawal\tENMP5KKHZP8KA\t\t\t15\tCAD\t-25563.22\t-389.03\t-25952.25\r\nRD\tWithdraw money\tDisbursed\tENMP5KKHZP8KA\t\t\t7\tCAD\t-12263.48\t0\t-12263.48\r\nRF\tFile number\tTotal records\tTotal files\t\t\t\t\t\t\t\r\nRF\t1\t18\t1"

Chris Hill

Anonymous

Anonymous // 01/01/2019

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“I was pleasantly delighted when I got a referral to digitalcyberforensics.org thank you very much! Acquiring recovery assistance entails a 100% success rate to yet another creative force and knowledge. You should constantly utilize this solution to take a fresh look at your own task. They just completed my project and am pleased with how well it turned out.”

Helpful Report

Posted 2 months ago

“Paypal is definitely protecting scammers. I had two transactions recently that I sought a refund on. Both times the seller turned out to be a Chinese scammer. I submitted all the evidence to Paypal, including pre-existing reports to Scamwatch and police. They didn't even bother to read my complaint, let alone look at any of the attachments I sent. I pushed things further, providing more evidence not just of how I'd been scammed, but also how this particular seller was operating dozens of fraudulent businesses in Australia. Paypal ignored that too. They've also refused refunds on faulty goods, goods that were nothing like what I ordered, and goods that never arrived. Paypal definitely don't protect the customer and actually make it deliberately hard to seek a refund. On top of that, they charge an extra 10c in every dollar on top of the current exchange rate from AUD to USD (and other currencies). That's not fees and charges which are additional, but them deciding what the exchange rate is and setting it 10c higher than the actual exchange rate, and then they prevent you from having the currency exchange handled by your bank or another institution. Paypal collects that extra money. And then there's their policy of holding on to your money (when you've been paid) so you can't access it, sometimes for weeks. Their customer service is non-existent and I'm doubtful that any complaint is handled by anything other than a bot issuing form-responses. So as well as not standing by their own, much-advertised customer protection policy, they actively support scammers and are themselves defrauding customers. Maybe it's time all the disgruntled customers got together and started a class action against Paypal?”

Helpful Report

Posted 2 months ago

“I had lost all hope after my investment broker disappeared with my funds, but Supreme Assets Recovery came to my rescue. Their team was incredibly professional and efficient, guiding me through every step of the recovery process. They used their expertise to track down and reclaim all my lost investments. What impressed me most was their transparency and dedication—keeping me informed and reassured throughout the entire process. Thanks to Supreme Assets Recovery, I regained what I thought was gone forever. I highly recommend their services to anyone facing similar issues. They truly deliver results! Contact them for help W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

Helpful Report

Posted 2 months ago

“Bitterly disappointed with paypal. I I purchased payment protection for an item via paypal. The item was completely off and looks nothing as advertised. Paypal would not help. Refused my appeal too and have no humanity in them at all. They support dodgy sellers and I deleted paypal and will never use them again. Please don't use them. save your time, effort, and stress. Please don't.”

Helpful Report

Posted 2 months ago

“When I tell u I am tired of PayPal and their deceptive business practices. How can PayPal charge a persons account with a late fee when the payment was made on time? And when the person files a complaint and asks that the late fee be reversed you want to say that the complaint isn't a valid billing dispute. Taha, I beg to differ. If I made My payment on time and provided proof from my checking account that the payment was made on time how can the claim be denied on the basis that it doesn't meet PayPals criteria as a valid billing complaint. I'm confused and would like to have the late fee reversed. It's not my fault that PayPal chooses to post the payment 2 to 3 days later when the payment was made on time but for PayPal to charge the account a incorrect late fee is beyond corrupt business practices and needs to be addressed. REFUND please”

Helpful Report

Posted 2 months ago

“Since Elon sold PayPal the service has dramatically gone downhill. Given my last complaint about a purchase & PayPals handling of my complaint I wouldn't recommend them at all.”

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Posted 2 months ago

“At first, I was skeptical, but I was desperate for assistance. I contacted Supreme assets and explained my situation. To my surprise, they were incredibly responsive and knowledgeable about the issue I was facing. They guided me through the process of contacting the platform’s customer support and provided me with the necessary information to escalate my case. Whtapp Contact: +1 (712) 463‑0453‬ Email:supreme_recovery_45_@_gmail_com”

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Posted 2 months ago

“My Paypal account was hacked at a football game. I only noticed because I started receiving emails asking me to create an account for tickets I did not purchase. I contacted PP immediately via my app to report fraud. The app told me "this action is not available for this transaction at this time". What?? So I called my bank to report fraud. They blocked the transaction and all the headache that went with it for me. I tried to contact PP via phone but was told there was a problem in the system and they could not access my account at this time. Then PP tried another form of payment, my credit card! PP did not even alert me that they were having "problems" with payment and were trying another method. So luckily, my CC alerted me of the charge to which I called and reported fraud on the CC since I was unable to solve the problem with PP. I have since been able to contact PP, have closed the account, (which took 4 phone calls, endless amounts of wait time, AND a waiting period of 5 days) and reported it as fraud. I thought my PP problems were over, but no. I just found out 2 weeks after the fraud, PP has found an old debit card, not even currently linked to the account and charged it!!! I am so furious. All PP cares about is getting paid. There is no customer service and they don't care about you or fraud. Do not trust them with your security. They are not secure.”

Helpful Report

Posted 3 months ago

“PayPal's Disgraceful Treatment of Merchants: A Nightmare for Businesses PayPal is notorious for holding funds hostage under the pretense of "protecting purchasers," but let’s call it what it is: an abuse of power. They arbitrarily decide when and how you can access your own money, leaving businesses stranded and cash-strapped. Running a business becomes impossible when PayPal plays gatekeeper, releasing funds at a snail's pace only when it suits them. Their so-called customer service? A complete joke. You’re bounced around from one clueless representative to another in an endless loop that never resolves anything. They dodge complaints like it’s an Olympic sport—no proper ticketing system, no direct email, and no phone number to escalate issues. Instead, you’re left navigating through a maze of useless links that lead to nowhere. My advice: ditch PayPal. They treat merchants with complete disregard and unethical behavior that can cripple your business. If you want to save yourself from the nightmare that is PayPal, remove them as a payment option now. Save yourself the frustration, and take your business elsewhere.”

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Posted 3 months ago

“Paypal refused to cancel a fraudulent transaction even though it was still pending.”

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Posted 3 months ago

“Get bitcoin invested funds back via wiki desk firm. Did you lost your funds via online investment? Reach out to '' @ payback_Recovery for help. please shear there is someone out there whom might need help”

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Posted 3 months ago

“I just used it on 925/2024 for the first time in years, because I needed to. I had to put in my bank account info, of course, in order to get paid for something I sold. I no longer wish to have PayPal, and contacted them in order to see why I can't remove my bank account info, or just close out PayPal. I cannot do anything, without further providing more info to the, just to update PayPal. Want photo id, bank statement, proof of address. I refuse to give them any more personal info, especially a bank statement. Without this, I cannot close PayPal, or remove bank info. My account is considered limited. Cant use the account, but that doesn't stop hackers from obtaining my info. Extremely bs on PP rules/regs. I only give them 2 stars because PP is convenient to use. Had I know about this extra info before hand, would have never used it, or provided my bank info. Something to think about before you open a PayPal account”

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Posted 3 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 3 months ago

“I hired Bsbforensic.com my case because they were quicker to respond and were more responsive than their counterparts. I have learnt the hard way after I got scammed by Capital Gains for a substantial sum of money. It is a matter of choice if you wish to read and ignore bad ratings of a website and still going ahead with them .They are private and reliable.”

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Posted 3 months ago

“Very bad service and you are never safe, many scammers are using paypal to take your money and paypal ssy they can not do anything about it”

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Posted 4 months ago

“Once the standard in online payments, they are now a complete train wreck. Horrible customer service, conflicting excuses and no solutions. They unilaterally freeze accounts, with no explanation or remedy, even after a decade of loyal, complaint free patronage. Use a different company and save yourself a lot of headaches, time and grief”

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Posted 4 months ago

“I tried to activate free trial on docx editor and they took my money from the account. I immediately requested a refund but paypal refused to help and the case was closed in the seller's favour. I will stop using paypal.”

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Posted 4 months ago

“Previously sent money twice to Jamaica with Xoom with no problems . PayPal now owns Xoom ,apparently to cut off competition ,so you end up on PayPal’s own money transfer platform. This time the email of the recipient was switched to an email that doesn’t exist and funds were diverted to someone else’s account. I suspect that PayPal’s system has been hacked . PayPal says they are unable to track the transaction and doesn’t know where the money actually went. How can you do electronic wire transfers and not have a way of tracking them? My bank agrees they sent the money to PayPal as requested but the recipient never received the money and Paypal is only able to tell me they sent the money to an email that doesn’t exit. BUYER BEWARE. DO NOT SEND MONEY WITH XOOM. XOOM was a great way to send money abroad but XOOM no longer exists. You may think you’re sending money with XOOM but actually your using PayPal’s platform and it is not secure.”

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Posted 4 months ago

“Paypal is very unsecure and does not protect their customers against fraud, nor do they make good any actual fraud that occurs on your account. Someone hacked into my account, set themselves up as a user without me knowing, changed the primary email to their email, set up their own bank account, withdrew money from my checking account and transferred it to theirs. I lost over $2,700 before Paypal reps finally figured out what happened and eliminated the user. I filed a fraud case with Paypal and despite the fact that the Paypal rep that I was speaking with said it was a very clear case of fraud, Paypal denied the claim, stating that it look like regular activity on my account. I appealed it twice, and both times the new reps on the phone assured me it should be a no brainer fraud claim, the powers that be at Paypal denied the claim again both times. At this point, I would honestly like to start a class action lawsuit against them, because I have to believe I am not the only one they are doing this to. In any case, I will never use them again and I highly recommend no one else does unless you want to lose your hard earned money.”

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Posted 4 months ago

“I have been with PayPal now for 20 years and I’m just about to leave as I phoned them over a situation that I’ve lost £1530 being with them. Young lady on the phone and all she wanted to do was basically flog me off that they didn’t want to pay or nothing to do with it. I asked to speak to a manager and she put me on hold and said the manager will be with you soon and no one answered after half an hour. Through the years I have a problem with PayPal and this is the final straw. They actually want to take your money and use it to make themselves money but when it comes back to you. They don’t want know so PLEASE PLEASE do not use PayPal anymore or sign up with them.”

Helpful Report

Posted 4 months ago

Paypal is rated 2.1 based on 453 reviews