Paypal Reviews

Name: Paypal
Rating: 2.07

2.1 Rating 478 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous // 01/01/2019

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“I have to say paypal customer service reps are excellent!”

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Posted 11 years ago

“I am extremely disappointed with paypal. Customer service is horrible !! On hold for over an hour. paypal sucks”

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Posted 11 years ago

“paypal Worst customer service I have ever experienced. My shoulders drop everytime I realize I need to call them.”

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Posted 11 years ago

“Thank you for your amazing customer service today! My issue was solved within two minutes”

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Posted 11 years ago

“PayPal, Please know Mitch & Jaasiel provided the finest customer care experience I've ever had anywhere Thank you for 1st rate service!”

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Posted 11 years ago

“Had to hop on the phone with Paypal and I must say they have awesome, English speaking human, based customer service. impressed”

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Posted 11 years ago

“PayPal has the nicest customer service :D friendly”

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Posted 11 years ago

“PayPal has the worst customer service ever.. it started!”

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Posted 11 years ago

“Paypal customer service really helps. Phew thanks mugen!”

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Posted 11 years ago

“Thank you paypal customer service rep -- you were awesome, even at 5 am PST.”

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Posted 11 years ago

“At least I got great customer service from PayPal when I called them at 10:30 last night.”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“Paypal both your core services and customer service are garbage!!!”

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Posted 11 years ago

“Just got off the phone with PayPal customer service about a payment dispute. Reps were very courteous and helpful. It's appreciated. Thanks!”

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Posted 11 years ago

“Paypal both your core services and customer service are garbage!!! Get your act together then give me a call!”

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Posted 11 years ago

“their customer service is nice from what I've experienced but yeah paypal's a mess”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“PayPal has the best customer service!”

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Posted 11 years ago

Paypal is rated 2.1 based on 478 reviews