Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 479 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous // 01/01/2019

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“Paypal could just make their customer service link to a page that says "you're screwed," but they prefer to say it individually, one-on-one.”

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Posted 11 years ago

“i'm going off on PayPal today. They're customer service sucks and they're delaying all my business transactions”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“You have the slowest customer service ever. And you don't pay me any attention because I don't suck it up to your promos”

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Posted 11 years ago

“AskPayPal PayPal Worst customer service ever. On hold over 2 hours and counting. Shockingly bad.”

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Posted 11 years ago

“After over an hour of being on the phone to customer service, i have finally got my ebay and paypal accounts back up and running :D”

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Posted 11 years ago

“Just because you pay for a service doesn't mean they treat you like a customer:”

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Posted 11 years ago

“Wow! paypal have amazing customer service. Even at 6pm on a Sunday night. So good!”

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Posted 11 years ago

“First time the Paypal customer service rep was giving me attitude. Usually they are really nice.”

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Posted 11 years ago

“thanks for restoring my faith in humanity PayPal customer service”

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Posted 11 years ago

“Has anyone else has customer service issues with PayPal? I'm so irritated right now that I want to stomp on my phone.”

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Posted 11 years ago

“PayPal's customer service provides great security, but it's just a little too much for simple tasks. Faster/easier to make a new account.”

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Posted 11 years ago

“your customer service is a disgrace. Poor poor service.”

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Posted 11 years ago

“customer service is the best! Thanks for getting my money back!”

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Posted 11 years ago

“you're re-defining poor customer service, as soon as someone will pick up your phones, i will be canceling my acct.”

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Posted 11 years ago

“PayPal has the best customer service. I emailed them, they responded and then called me from America to check if I received the email.”

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Posted 11 years ago

“By contrast, excellent customer service today at PayPal.”

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Posted 11 years ago

“the worst customer service I have ever delt with. On hold for over 1 hour and have not heard from anyone.”

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Posted 11 years ago

Paypal is rated 2.1 based on 479 reviews