Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 480 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 480 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond Frustrated with PayPal right now. Horrid customer service on a system issue that shouldn't be an issue.”

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Posted 11 years ago

“my account has been unfairly limited since Jan. 2013 and i haven't been able to resolve this issue. horrible customer service”

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Posted 11 years ago

“PayPal are incompetent and their customer service is awful and unhelpful”

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Posted 11 years ago

“Never have I been more frustrated by customer service than when dealing with paypal. ITS AWFUL!”

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Posted 11 years ago

“Oh paypal I'm afraid due to the customer service you've just lost a customer”

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Posted 11 years ago

“do not trust this company. Very rude customer service. Will not listen to you and make accusations without any evidence.”

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Posted 11 years ago

“disappointed with customer service when I was charged on ebay for something I didn't click "confirm" for, with no way to fix it.”

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Posted 11 years ago

“Wow PayPal has THE LONGEST wait time to their customer service phone center. God forbid you have a question that isn't covered in the FAQs.”

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Posted 11 years ago

“Paypal needs to work on its customer service; I have had the worst experience in trying to resolve a simple dispute. Wasted time”

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Posted 11 years ago

“Paypal you are a joke. Your service is a disaster and your online customer service is down. ARGH!”

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Posted 11 years ago

“u guys have horrible customer service. I shouldn't have been on hold as long as I was yesterday. Didn't even get my issue addressed.”

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Posted 11 years ago

“awful customer service and support provided by PayPal Not to mention their website”

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Posted 11 years ago

“PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.”

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Posted 11 years ago

“PayPal customer service puts me on hold for ten minutes. Then tells me they can't solve my problem.”

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Posted 11 years ago

“customer service fail on your online store. Paypal broken, can't use my card, no phone contact. You lost $1600+ today. appalled at your customer services”

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Posted 11 years ago

“For such a huge company, it's a shame PayPal has such disappointing customer service! I dread calling them when a business issue arises.”

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Posted 11 years ago

“I never ever want to use eBay or PayPal ever again. Also fitbit you owe me $300 for your terrible customer service and products. so mad.”

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Posted 11 years ago

“What a horrible customer service experience! Twice with ebay and once with paypal you'd think they want my business!”

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Posted 11 years ago

“Lesson learned: don't ever bother emailing PayPal for help, because their email Customer service dept are all... assholes”

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Posted 11 years ago

“We're all just sitting here listening to this kid talk on the phone with PayPal customer service and he's so confused it's unreal xD”

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Posted 11 years ago

Paypal is rated 2.1 based on 480 reviews