Paypal Reviews

Name: Paypal
Rating: 2.07

2.1 Rating 477 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Richard

Brittany

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“paypal will never let you down best customer service by far”

Helpful Report

Posted 11 years ago

“Fantastic customer service from PayPal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed”

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Posted 11 years ago

“give great customer service! never had a problem”

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Posted 11 years ago

“Just had the BEST customer service experience of my life w/ PayPal over the phone. THANK YOU SO MUCH!”

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Posted 11 years ago

“Just had two great customer service phone calls with ebay and PayPal Glad to know good customer service still exists! very helpful and convenient”

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Posted 11 years ago

“Just received the most awesome customer service from Preston @ Paypal. THANKS!”

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Posted 11 years ago

“PayPal great service ! Very happy customer”

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Posted 11 years ago

“PayPal has fantastic customer service.”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“greatcustomerservice Paypal has great customer service!! Bravo to a company that has it right!!”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“At least I got great customer service from PayPal when I called them at 10:30 last night.”

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Posted 11 years ago

“Thank you paypal customer service rep -- you were awesome, even at 5 am PST.”

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Posted 11 years ago

“Paypal customer service really helps. Phew thanks mugen!”

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Posted 11 years ago

“Had to hop on the phone with Paypal and I must say they have awesome, English speaking human, based customer service. impressed”

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Posted 11 years ago

“PayPal, Please know Mitch & Jaasiel provided the finest customer care experience I've ever had anywhere Thank you for 1st rate service!”

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Posted 11 years ago

“Thank you for your amazing customer service today! My issue was solved within two minutes”

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Posted 11 years ago

“I have to say paypal customer service reps are excellent!”

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Posted 11 years ago

“Paypal customer service is amazing!”

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Posted 11 years ago

“Just got off the phone with PayPal customer service about a payment dispute. Reps were very courteous and helpful. It's appreciated. Thanks!”

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Posted 11 years ago

Paypal is rated 2.1 based on 477 reviews