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Paypal Reviews

2.1 Rating 453 Reviews
26 %
of reviewers recommend Paypal
2.1
Based on 453 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Email:

pending_reversal@paypal.com

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Paypal 1 star review on 13th January 2025
Anonymous
Paypal 5 star review on 11th January 2025
Jackson
Paypal 1 star review on 18th November 2024
Jason Lucas
Paypal 5 star review on 11th November 2024
Kimberly
Paypal 5 star review on 31st October 2024
Connor
Paypal 1 star review on 31st July 2024
Chris Hill
Paypal 1 star review on 28th July 2024
Anonymous
50
Anonymous
Anonymous  // 01/01/2019
After 45mins on the phone trouble shooting, I was ready to kill paypal. BUT, they turned it around & saved the day. Customer service
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Posted 11 years ago
Customer service with PayPal was a great success! Thank you.
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Posted 11 years ago
Paypal's customer service is definitely one of the best
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Posted 11 years ago
Fantastic customer service from PayPal! Never put on hold, spoke to a person, and had my issue resolved in under 5 minutes. impressed
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Posted 11 years ago
do not trust this company. Very rude customer service. Will not listen to you and make accusations without any evidence.
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Posted 11 years ago
disappointed with customer service when I was charged on ebay for something I didn't click "confirm" for, with no way to fix it.
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Posted 11 years ago
Would like to thank Tegan at paypal for her customer service when the mangers literally said "I don't know".
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Posted 11 years ago
Wow PayPal has THE LONGEST wait time to their customer service phone center. God forbid you have a question that isn't covered in the FAQs.
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Posted 11 years ago
Paypal needs to work on its customer service; I have had the worst experience in trying to resolve a simple dispute. Wasted time
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Posted 11 years ago
definitely stepped up the customer service for me. Credit where credit is due! Thanks! impressed
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Posted 11 years ago
Paypal you are a joke. Your service is a disaster and your online customer service is down. ARGH!
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Posted 11 years ago
u guys have horrible customer service. I shouldn't have been on hold as long as I was yesterday. Didn't even get my issue addressed.
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Posted 11 years ago
give great customer service! never had a problem
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Posted 11 years ago
PayPal & eBay have the WORST customer service of all time. I'll be closing my accounts with them today. This is ridiculous.
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Posted 11 years ago
awful customer service and support provided by PayPal Not to mention their website
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Posted 11 years ago
Just had the BEST customer service experience of my life w/ PayPal over the phone. THANK YOU SO MUCH!
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Posted 11 years ago
customer service fail on your online store. Paypal broken, can't use my card, no phone contact. You lost $1600+ today. appalled at your customer services
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Posted 11 years ago
PayPal customer service puts me on hold for ten minutes. Then tells me they can't solve my problem.
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Posted 11 years ago
Just had two great customer service phone calls with ebay and PayPal Glad to know good customer service still exists! very helpful and convenient
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Posted 11 years ago
First time the Paypal customer service rep was giving me attitude. Usually they are really nice. Rather dissappointed with paypal now
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Posted 11 years ago
Paypal is rated 2.1 based on 453 reviews