Paypal Reviews

Name: Paypal
Rating: 2.07

2.1 Rating 453 Reviews

26 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Paypal 1 star review on 13th January 2025

"The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT:\r\nRH\tReport name\tReport status\tReport generated\tHierarchy\tTimezone\t\t\t\t\t\r\nRH\tBALANCE_SUMMARY_REPORT\tSuccess\t7\/30\/24\tENMP5KKHZP8KA\tAmerica\/Los_Angeles\t\t\t\t\t\r\nRS\tAccount ID\tBalance\tCurrency\tAvailable\tWithheld\tTotal\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tCAD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tEUR\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tGBP\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tMXN\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tOPENING\tUSD\t0\t0\t0\t\t\t\t\r\nRS\tENMP5KKHZP8KA\tCLOSING\tUSD\t0\t0\t0\t\t\t\t\r\nRD\tRecord type\tRecord subtype\tAccount ID\tPayment instrument type\tPayment instrument subtype\tTransaction count\tRecord currency\tGross amount\tTotal fees net billed\tNet amount\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t2\tGBP\t3600\t-140.8\t3459.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tAmerican Express\t1\tUSD\t2200\t-81.7\t2118.3\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tMastercard\t6\tCAD\t10750\t-319.74\t10430.26\r\nRD\tSale\t\tENMP5KKHZP8KA\tCredit card\tVisa\t12\tCAD\t19777.55\t-610.35\t19167.2\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\t\t1\tCAD\t604.8\t-17.84\t586.96\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t20\tCAD\t-1030.18\t0\t-1030.18\r\nRD\tSale\t\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t4\tUSD\t-420.07\t0\t-420.07\r\nRD\tRefund\tReferenced\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t2\tCAD\t48.3\t0\t48.3\r\nRD\tReversal\tBank reversal\tENMP5KKHZP8KA\tPayPal\tPayPal Wallet\t7\tCAD\t-452.49\t0\t-452.49\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t4\tCAD\t-601.6\t0\t-601.6\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t2\tGBP\t-3459.2\t0\t-3459.2\r\nRD\tCurrency conversion\tConversion from\tENMP5KKHZP8KA\t\t\t1\tUSD\t-2118.3\t0\t-2118.3\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t3\tCAD\t8610.23\t0\t8610.23\r\nRD\tCurrency conversion\tConversion to\tENMP5KKHZP8KA\t\t\t4\tUSD\t420.07\t0\t420.07\r\nRD\tAdd money\t\tENMP5KKHZP8KA\t\t\t17\tCAD\t1314.77\t0\t1314.77\r\nRD\tAdd money\tCredit card deposit\tENMP5KKHZP8KA\t\t\t6\tCAD\t142.28\t0\t142.28\r\nRD\tWithdraw money\tCredit card withdrawal\tENMP5KKHZP8KA\t\t\t15\tCAD\t-25563.22\t-389.03\t-25952.25\r\nRD\tWithdraw money\tDisbursed\tENMP5KKHZP8KA\t\t\t7\tCAD\t-12263.48\t0\t-12263.48\r\nRF\tFile number\tTotal records\tTotal files\t\t\t\t\t\t\t\r\nRF\t1\t18\t1"

Chris Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using for years ,mostly because you have no choice through eBay , they ,like eBay, have got really greedy with their fees now. However mostly it’s a useful thing to have. But I recently had my card misused without permission by a company, reported to bank who then reported it to PayPal as my card was on there, fair enough. Except PayPal froze my account until I can confirm my card. So I add my new card. But no, they want me to confirm a card that is now inactive and cancelled.so I try. But it obviously won’t let me. Can they help? No. Bloody useless 😒”

Helpful Report

Posted 4 years ago

“Paypal works very well for me in Kenya. I make and receive payments efficiently. The best part is that it is linked to our local mobile money network which makes it so easy to transfer money from my PayPal account to my mobile money account which is accessible in any part of my country.”

Helpful Report

Posted 4 years ago

“I like that you feel safe when you pay by PayPal”

Helpful Report

Posted 4 years ago

“I recently had problems getting a refund from a seller in China (yeah that old chestnut !). The item was faulty and after numerous e-mails containing pictures and video’s to & fro they told me to return the item “unwashed, unused & in pristine condition”. I replied that this was not possible because when I used it I discovered the fault and could I please have a postage paid label because it wasn’t anything I did that rendered it faulty. They didn’t reply, so that was when I escalated it to the PayPal resolution centre I.D No. PP-D-64161551. Again after numerous e-mails PayPal replied that “the seller has agreed for the item to be returned”. I pointed out that I had got to that stage before involving the resolution centre. They said “read the sellers terms and conditions”. I replied that if I paid the return postage of over £100 the seller could refuse to honour the refund because the item had been used. PayPal’s professional reply was “If I take a television back to a local department store I would be expected to cover the costs of the return”. My point of this review is to warn people that if they purchase goods from overseas they will get no protection from PayPal even if the goods were faulty.”

Helpful Report

Posted 4 years ago

“Paypals' customer service is so poor, Etheopia have decided to help with foreign aid.”

Helpful Report

Posted 4 years ago

“Paypal is no pal of mine! So many hacked accounts make this impossible to trust, no matter what they say this is not secure! When you are a victim of fraud they deny accountability. They love keeping your money on hold too, they say it's for security purposes but it's a whatever situation with them. Sold a legit item? We'll review that for 21 days thanks. Oh you want to now withdraw that? Give me another 5 days minimum just to make sure. Someone hacked your account and logged in on a foreign device in India and gone on a spending spree? Na that was you silly, were not liable for that. Customer service is actually shocking, literally people who will just read off a sheet and not actually give you a straight answer - that's if you can actually contact them. It's a shame they are the only way to do business with Ebay Anyway make your own choice. If you fancy your account being on sale on the darkweb then make sure your credit cards linked and be sure to sign up your family and mates, I hear they have a referral scheme.”

Helpful Report

Posted 4 years ago

“VERY EFFECIENT AND VERY HELPFUL”

Helpful Report

Posted 4 years ago

“Allows me to buy things , pay subscription all over the world”

Helpful Report

Posted 4 years ago

“If you like having hold on money for 6 months look no further. Paypal is the most shady operated business I have even felt with . They randomly hold funds for extensive periods of time to collect interest for themselves and give no explanation as to why ! Just yesterday I received a message saying they were done doing business with me for violating there policy (no additional detail) and they were holding my honest $1550 for 6months and then they would let me know how to get it . I contacted several people and finally got someone who had there head on straight . Ended up being a system fluke and they fixed it . You can’t be sending “system flukes “ to people that are trusting you as a bank . I am no longer going to do business with them due to irresponsible business practices and knowing now they can justify taking everything I have with absolutely no reason ! I am canning eBay on that not as well for the same type of practices !”

Helpful Report

Posted 4 years ago

“I bought an item with eBay (forced to pay with PayPal) and they take the money instantly. Seller cancels the transaction offering full refund, PayPal puts the funds on hold until cancellation is processed. This takes 5 working days (read 1 week!!!) then when transaction is concluded, it’s a further 5 FULL WORKING DAYS to get MY money. I was told by PayPal and eBay that after the up to 5 working days I would get my money. They both are liars. I was also told by my bank PayPal has the capability of paying instantly but they chose not too. They are self accountable and I am looking into not only getting my money faster but how I can be compensated as this has left me with nothing at Christmas. I will keep posting negative reviews on different sites until PayPal takes notice though by the look of it half the internet hates them already.”

Helpful Report

Posted 5 years ago

“This company supports scam companies/websites. When I notified them that a scam was going on and that they were used to collect the money from the scammer, they did nothing. The scammer used PayPal to collect my had earned money!!! I wish I could give them no stars. Terrible company!”

Helpful Report

Posted 5 years ago

“They support scam company/ websites. When notified of the scam... They do nothing. A terrible company. I would love to give them no stars!!!”

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Posted 5 years ago

“If I could put ZERO Star I would. DO Not Trust Paypal they support a Scam company called VIPauction. This is a company that Steal your money and Paypal support them. Stop using Paypal till they have refunded every single penny paid through them to VIPauction.”

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Posted 5 years ago

“The service is excellent and the system is very easy to use and the security on the website is very secure.”

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Posted 5 years ago

“Useless company. Do they assess complaints properly and close cases when it is clear the seller is in default!”

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Posted 5 years ago

“I highly recommend this company for guaranteed protection of your online transactions. Although it took longer than I expected Paypal refunded me for the $550 cost of an item that I returned to an out of the country supplier including my return shipping cost of $15. Very professional people. Great Company.”

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Posted 5 years ago

“The go-to choice for online payments! No-doubt.”

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Posted 5 years ago

“I have a paypal account for over nine years now. I find it is only good for paypal to paypal payments. Recently I tried to withdraw money from my account, and it was a very frustrating and unsuccessful attempt. The system blocked my withdrawal with no helpful feedback as to why I can’t withdraw or how to proceed from there. I called the helpline a dozen times. It is just an automated audio version of the help section on the website. And if you succeed in reaching a person on the helpline, they just tell you what you already know. There seem to be no one responsible or capable of explaining what went wrong let alone help you out. After 4 days of trying to withdraw my money and failing. I finally gave up and returned the money to my customer and ask him to pay me in any other way except paypal.”

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Posted 5 years ago

“Rubbish payment security pending withdrawal left me out of pocket 25quid for 72 hours when they advertise as as instant”

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Posted 5 years ago

“Received an item that was not as described from a seller who had disguised their location in China. After unsuccessfully trying to contact seller decided to contact PayPal resolution centre. Despite there being a return address in the UK on the parcel, PayPal instructed me to return it to China, supplying the address and contact telephone number and suggesting I go through Parcel Monkey as cheapest way. Delivery failed as address was multi-storey block of flats and the telephone number supplied by PayPal was incorrect. Parcel was returned to UK. PayPal will give me a refund if i can prove through tracking that parcel has been delivered. Parcel cannot be delivered as contact information wrong. Parcel Monkey now saying I must pay for courier to return parcel to me. So now I have paid for goods; paid for return delivery in order to get refund; and unless I now pay for return of goods, will not even have the goods, which I could possibly sell in order to recoup a very small part of my losses. Hello Franz Kafka.”

Helpful Report

Posted 5 years ago

Paypal is rated 2.1 based on 453 reviews