PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,060 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 16th December 2024

Kev

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order (& customise), good communication and delivery was earlier than originally thought. Well packaged.”

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Posted 4 months ago

“From initially browsing specs on the website, through placing the order to the earlier than expected delivery, every step of the process met or exceeded my expectations. Installation was totally uneventful, apart from my not realising that VGA was no longer in use. Fortunately I had a brand new DVI cable in my box of bits. In addition, I encountered a few issues when updating my previous (six-year old) PC Specialist machine to use as a a backup, and the support for that was just as impressive as you'd expect for a new machine.”

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Posted 4 months ago

“My laptop was built and sent out when it was supposed to and runs great”

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Posted 4 months ago

“I've bought a few laptops / desktops from PCS over the years, and when the time comes I'll buy from them again. Great communication / tracking where you can keep up to date with the build / testing stages of your purchase. As always you get the spec what you ask for. The only gripe I have is with the delivery firm (and not PCS) of my last purchase. It should have arrived within 24 working hours, the delivery company (PDP) was late, when finally out for delivery they said they could not make the delivery and would try again the following day. Their parcel tracking service showed a photo of a different address they said they had tried to deliver it to(this photo they subsequently deleted). We contacted PCS customer support immediately and explained the situation. PCS customer support were brilliant and contacted the delivery firm, hey presto within 30 minutes our laptop arrived!”

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Posted 4 months ago

“Super fast service, good web configurator and status on order all the way through the process”

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Posted 4 months ago

“The last time I bought a computer from PCS was in 2012. It still works great and outlasted the 2 laptops I bought from HP since then. For my next laptop, I decided to try out a PCS high end custom laptop and after 3 months of use I can say it has been great so far. I like the fact they have a very informative laptop/computer configuring page and I can pick and choose the configuration I want without ending up with a bad configuration - which usually is the risk of customization. I haven't needed to use their warranty or support so far, but I hope it is as good as their products.”

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Posted 4 months ago

“2nd possibly 3rd computer? from PCS. Last laptop worked flawlessly for 7 years. It doesn't accept a W11 update unfortunately so I took this as a sign that I needed (wanted) a bit of an upgrade. More than Happy to trust PCS again. New machine, new innards all as requested, built in good time and securely delivered. I searched the internet... really searched, and I couldn't match the spec for the price, some seemed to come close but the other one would be an earlier gen CPU or a slower SSD or smaller RAM or lower res screen or.... you get the idea. I've ticked 7 days for delivery below, but I'm not certain of that, there or there about.”

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Posted 4 months ago

“This is my second PC from PC Specialist, and like the first, excellent service from the word go. Easy to order through a well organised website, good communication regarding build and delivery, and delivered well within the timescale stated. Minor issue with an App was resolved quickly and efficiently though the Tech department. I would recommend this company to anyone”

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Posted 4 months ago

“Outstanding customer service and an excellent product. I have never configured a custom PC before and the website was very helpful and user friendly, so the configurator being able to tell me what would and wouldn't work was super helpful. In addition the constant updates about the progress of my build and information about installation of my PC made it feel special. Almost as if I was buying a brand new car! Keep up the good work! Excellent value for money.”

Helpful Report

Posted 4 months ago

“Everything was done in the time they said it'd be done and was shipped to Spain perfectly. Packaging was perfect and no damage at sll”

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Posted 4 months ago

“Super easy to build PC, very quick with building the PC. Communication on delivery was very clear.”

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Posted 4 months ago

“1st time buyer & couldn't be happier. Saved an awful lot of money building my own”

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Posted 4 months ago

“Ordered a new laptop on finance with them. Reasonable price overall and monthly payments especially as the laptop will do and play anything I want which is brilliant. Baldurs gate 3 runs so we'll on it. I got the laptop within days of ordering it coming just in time for the weekend of the week I ordered it. Amazing.”

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Posted 4 months ago

“PC Specialist have really impressed me. The website was clear and thorough, enabling me to build a desktop computer to the specs I would need. I also called and had some really useful advice, polite and helpful. The final product is great, and terrific value for money. I certainly recommend them unreservedly.”

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Posted 4 months ago

“Very pleased with the laptop, made to secs given by my grandson. Excellent communication and good delivery.”

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Posted 4 months ago

“Excellent service with a very well build PC :) Communication from PC Specialist during the build process was also very good and the PC was delivered in great condition and on time Would highly recommend using PC Specialist for custom PCs and will definitely use them again in the future should I ever need an upgrade”

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Posted 4 months ago

“incredibly helpful in setting up my first pc from them. I spent a long time in the forum fien tuning my custom pc with the help of expert members. the pc came on time and packaged very well. I've had it for about 2 weeks and it runs smoothly and does what I need.”

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Posted 4 months ago

“The PC is fantastic well put together and I am now enjoying every minute.”

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Posted 4 months ago

“Website easy to use, laptop is built well and is running well. Have bought from PC Specialist previously and never been disappointed.”

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Posted 4 months ago

“the Pc was built quite quickly and despatched sooner than i thought, and I was kept updated on every step from start to finish Unfortunately, on starting it up there was clearly a problem with the graphics.However, the response from customer service was again excellent and after having to jump through a few hoops( expected as the new graphic card that needed to be sent out is between 300 - 400 pounds ), it was resolved very quickly and efficently efficiently(3 days from 1st reporting problem to new card arriving. As soon as i Put new card in it has worked beautifully !!!! I would have given 5 star but for the damaged graphic card which was clearly done in Transit and outside of your control Well, done PCSpecialist !!!!!”

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Posted 4 months ago

PC Specialist is rated 4.8 based on 4,060 reviews