PDSA Reviews

Name: PDSA
Rating: 1.69

1.7 Rating 131 Reviews

15 %

of reviewers recommend PDSA

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1.7

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so upset and frustrated. They say call, then if your animal is not dying you have to go online and fill out a call back....THEY NEVER EVER CALL YOU BACK. I mean who is actually running this service. I have tried for 2 years to get help and they never reply or reply saying they dont do that, then I have to go elsewhere. Why are these people funded and who is in charge.”

Helpful Report

Posted 1 year ago

“I'm very suspicious to what is going on with this place! It's not just in my local area, it's all over the UK. People on benefits are being told to go to see a private vets! What is that all about! Are the pdsa and private vets in cahoots with each other? And only taking on unhealthy pets! What about new pets? Or those who sadly lost their jobs and as to register with the pdsa? Do they have to wait until their pets get sick? There are plenty of people who has lost their pets due to pdsa' s new system, that has been sneaked in back in 2020. Many of pets has died due to their incompetence! If you have been a victim to this, then speak out and protest against it!!”

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Posted 1 year ago

“After a conversation with the manager of the pdsa thamesmead, I am extremely distressed and in shock with her reply to me trying to get fluids for my cat who is suffering from kidney failure. Although the vet previously told me to bring back my cat as soon as he wasn't well for him to get more fluids, the manager refused to see my cat and advised me to go to a private clinic instead, she said that pdsa didn't have the money to help a dying cat and was extremely rude delivering the message. I am appalled by her dismissive attitude especially since it was the vet's decision in the first place and me suffering from depression, absolutely worsen my own condition.”

Helpful Report

Posted 1 year ago

“Please don't use this service. Just wants my grandchildrens rabbit to die in front of them in the cage in there bedroom. The receptionist should try sitting in a cage and doing that herself. She would deserve it more.”

Helpful Report

Posted 1 year ago

“Dreadful dreadful wicked people. Took my very poorly cat for help abd they killed him through their negligence. He was only 5 years old and so full of life and love. He was my world and pdsa killed him. They have since tried to make amends. Had a call today and they said they using his death as a valuable learning experience. So my boy had to die so they could learn from it?? As if in a classroom???? And they have the nerve to ask me to still trust in them???? This place is appalling”

Helpful Report

Posted 1 year ago

“24/08/23 - My 3 year old pug got taken in with an upset stomach which she always gets after eating new treats she isn’t used to digesting, but there was nothing wrong with her, she just needed a few days rest like always. My sister, who has never seen how she reacts to new treats, panicked and took her to PDSA/VetsNow Gateshead for help.. The incompetent vet then diagnosed her with pneumonia, which is impossible considering she was full of energy sprinting up and down stairs and jumping around playing completely fine with no issues prior to being taken to the PDSA. 25/08/23 - The PDSA/VetsNow vet murdered her. Poppy didn’t obtain pneumonia and die naturally without assistance all within 24 hours. They killed her. SHE HAD AN UPSET STOMACH. They also cremated her without my permission, probably to hide their own incompetence. Evil despicable scum that don’t care about animals at all. Cash flow and convenience is more important to them. Stay well away from these murdering liars if you want your pet to remain alive. The PDSA have also now blocked me on Facebook and instagram.”

Helpful Report

Posted 1 year ago

“I have been a few times to the Romford one and they wanted to put my cat down, even though he was eating and drinking,,, he sadly past away today he had a timer although when we went today they said assess so does that mean that they got it wrong or they just didn't want to help, the receptionist was rude , it wasn't a nice experience at all....I would not recommend anybody to take any animal to them at all...disgusting 🤢”

Helpful Report

Posted 1 year ago

“Pdsa refused to treat my dog no treatment no examinations instead they killed her devastated be aware they are culling our pets shame on them The vet must be held accountable Threatened me with animal welfare act!! Said she had cancer No proof of evidence”

Helpful Report

Posted 1 year ago

“I taken my cat to pdsa nottingham left me a hour . Half after my appointment time then I seen by a student vet .the she keeps going out to her supervisor about my cat kept me waiting for long time then she gave my cat injection to stop him being sick that's it he is still unwell then try to charge me again when I all ready paid”

Helpful Report

Posted 1 year ago

“PDSA Edinburgh killed my cat yesterday. They didn’t treat her properly for 3 years and she ended up having a cancer and had to be put down. When I brought my cat to the Edinburgh hospital she was cheerful happy was eating and drinking but they made her suffer and she couldn’t breathe and died. I will take a legal action as this is unacceptable. PDSA is a shameful company and if you want your pet to die please go there.”

Helpful Report

Posted 1 year ago

“Called them tonight didn’t care about my dog accused me off fraud for the other pup but I took it back off my sister 3 years ago, but no help my dog will go to a privet vet even though the reason I came here is coz I can’t afford it but don’t worry I have family to help unlike cheap vets”

Helpful Report

Posted 1 year ago

“My name is margaritas giove Pdsa are fantastic no one can beat them staff very helpful vets are fantastic to i Carnot praise them enough”

Helpful Report

Posted 1 year ago

“Wouldnt even give 1 star. Very bad service. My dog needed serious vet care. And they refused to see him. He was seen by them yesterday and they sent him on his way with medication. We paid for antibiotics and they gave us stomach lines. Useless disgusting pointless services.”

Helpful Report

Posted 1 year ago

“It would be interesting to hear the apparent recordings of my calls to them from 5.38 this morning until past 7 this morning I asked if I could take him in They had no interest whatsoever Told me to call at 9 am this morning My dog is totally exhausted and so am I. He’s settled now thankfully but not due to their help. Not impressed”

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Posted 2 years ago

“Thanks to the pdsa for treating dolly for her left leg which had a abscess thanks again would recommend pdsa for all. Pet needs 🤗😁👍”

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Posted 2 years ago

“I would give zero stars if I could. We took in our 9 year old chihuahua who had bladder stones to Brighton PDSA, to cut a long story short my dog needed another operation. Which she had a years before to remove the stones again. She got out of the operation fine and she was prescribed pain relief and something to mellow her out. We were told her bladder was dying and that she should probably need to be put down. But after the op We got the call to come pick her up and that she’s fine but one of the vets strangely said she thinks “she might have a stone left in her bladder” why would she leave even a single stone in their? She had vitals and blood taken before we could take her home and we were told everything was fine. She had died peacefully in my sisters arms not long after :( we are all truly devastated as this was our precious little baby who we loved so much I’m just so angry at the lies and mixed stories we were told about her it seems these vets are extremely unprofessional. to think we’ve been robbed of all those remaining years we could of had with her makes me even more angry rip my baby”

Helpful Report

Posted 2 years ago

“I took my cat yesterday and vet said my cat is ỉn really bad condition and we have to put him down to stop his suffering. What kind of help is this. Nơ treatment no diagnosis? I would suggest people not to keep a pet if you can’t afford them to take to a private vet. My poor little angel is gone only because i was not able to pay expenses privately. I did in the past but couldn’t anymore. On the other hands private vets are ridiculously expensive. Not good for poor animals. There is no humanity left in this world. I am so heartbroken 💔.”

Helpful Report

Posted 2 years ago

“Swansea PDSA Pet Hospital 20 Viking Way, Winch Wen, Swansea SA1 7DA I would leave no stars if this was an option! Contacted the PDSA yesterday requesting emergency help as my poor dog had given birth to a 2 puppies, 1 of which was unfortunately dead. The person I spoke with was judgemental and completely unhelpful, she disregarded my concerns about there being more puppies and the fact that the dead puppy was covered in green mucus and membrane, I was given some rubbish advice about not being able to prove there were more puppies (unfortunately i am not psychic) I was advised that this was not a clinical emergency and what to look for clinically which would be classed as an emergency! ! Spent all night watching the dog who subsequently delivered more dead puppies without displaying any of these so called obvious clinical signs ....... a traumatic and devastating experience with horrendous consequences which possiby could have been avoided should the heartless individual on the other end of the phone have shown some compassion, care and support for the welfare of the poor animal instead of trying to incite blame and express her views on the dog being in whelp in the beginning! Im lucky to still have my dog at the end of this ordeal. Overall a cold hearted, non compassionate and clinically inept service with the wrong decisions ultimately being made over the bloody phone followed by some condecending advice!! I appreciate the pressure and demand placed on the service however If this is the service standard to expect then I pity any animals that are unfortunate enough to require any support or treatment here 😢”

Helpful Report

Posted 2 years ago

“Went to the Brighton PDSA, To have my cat looked at as he was very ill with diarrhoea and not eating properly and having back legs problems and didn't clean himself, they said that he was dehydrated and had a high temperature, and to be kept in overnight, so we left him there to be treated they phoned that day and said that we can pick him up the next day, he came out 10 X worser than he was when he went in, come on PDSA get your act together we need responsible and qualified vets and nurses, NOT AMATEURS!! To take care of all our animals!!”

Helpful Report

Posted 2 years ago

“Hyton PDSA killed my cat to save time and money all because of an app, 3 heart attacks, and being told that even though I have seen 3 of these and a vet diagnosed and confirmed these 3 days ago we were not qualified to say that. Even though your vets told me to call straight away so they can get them in. And also the situation did not qualify as an emergency. I also have a recording of the disgusting manner in which your staff has no compassion or decency. 3 Minutes in the waiting room no one there mean while my cat having a 4th heart attack and drowning in fluid from his lungs, it took me screaming out is someone going to come and help. YOU LET MY CAT DIE IN PAIN AND A HORRIBLE VISUALLY DISTURBING DEATH! As a vet came out, I said well his dead do you want to sort him now? The block shocked and sheepishly came over checked for a heartbeat, and confirmed that I knew his dead. The fact he was not breathing was a big giveaway. I will be giving this recording to newspapers and the government and going to make sure your policies change. You say you are there to stop suffering. Only when it suits you. And your staff need training and consistency when giving out information about your services. PDSA is not what it used to be, I used to be grateful now I get worried when having to go to them. Never had a paid vet get it wrong, your guys I wonder where did they get their qualifications from? or are they made up?”

Helpful Report

Posted 2 years ago

PDSA is rated 1.7 based on 131 reviews