Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.35

2.4 Rating 99 Reviews

28 %

of reviewers recommend Peet's Coffee

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2.4

Based on 99 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Peet's Coffee 1 star review on 30th September 2024

Anonymous

Anonymous // 01/01/2019

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“Very good coffee, terrible customer service. I started drinking Peets in the 1970s in S.F., and on-and-off ever since. Recently I bought two one-pound orders online. They sent me FOUR pounds, two of which were types I would never use. I went on their "help" line, waited 1 1/2 hours and finally gave up. The whole time they "serenaded" me with assurances that I was the next in line, that the "agent" would be with me momentarily, etc. I have no intention of paying for coffee that I didn't order, and Peets may have lost a long term customer. P.S. Pay with PayPal so that they can't charge you for stuff you didn't order.”

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Posted 2 years ago

“I've been a loyal customer for years but have just gotten tiered of the bad service and the continued problems with the app. The staff refuses to honor the rewards claiming the app is down. It seems to come back whenever the rewards expire.”

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Posted 2 years ago

“I'm not sure where all the negative reviews are coming from. I have been a subscriber for about a year and never had a late delivery. I’ve also never had a problem postponing the delivery for a month or bringing in the delivery date. Plus, I love the coffee (my current go-to is Garuda Blend). In spite of all the negative reviews I still recommend Peet’s to my friends”

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Posted 2 years ago

“overall experience on online order and customer service is poor all aspects.”

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Posted 2 years ago

“I love your coffee but many of the capsules come empty.”

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Posted 2 years ago

“We bought whole bean coffee from the grocery store today. Noticed that the number of ounces changed from 12 oz. to 10.5 oz. although the price has not. Customers need to be observant of this. These are tactics used by companies during times when inflation increases to maintain their profit margins. Most consumers never realize that this happens.”

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Posted 2 years ago

“I have subscribed peets, but they have skipped too many. More importantly, they withdrew from my account without delivery. I asked to refund it, but they have not made refunds for three months. Bad company 😞”

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Posted 2 years ago

“I was buying them since 4 years through… I was buying them since 4 years through their website. They just come up with minimum quantity buy. I love their K cups. Now they are offering 3 minimum quantity buy for each different type of coffee. So I buy varieties of 4. Now they make me have to order 3x4=12. Very disappointed. Bad. Just charge me shipping. You know why you making me have to buy 3 each minimum each varieties. Dont buy from them.”

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Posted 3 years ago

“i feel bad for the workers”

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Posted 3 years ago

“I had never ordered from Peets Coffee before...I ordered Chocolate , Carmel Frappuccino.....it was the BEST Frappe I have ever drank!!! I have ordered from every major place that make Frappuccinos and Peets is by far number one!! The Coffee ☕️ flavor is heavenly ...just what you want to drink in the morning 🌄!! I highly recommend this place!!”

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Posted 3 years ago

“Had their sees chocolate covered coffee beans , ordered them on their website, they were delivered late as they were a gift, then I canceled my order , they were still delivered , when I opened the package all the beans were melted together like they were exposed to extreme heat at one point, but customer service was awesome and took care of my issues. May take my chance again in the future their products are delicious.”

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Posted 3 years ago

“Terrible customer service. Wrong order them replacement was not sent for weeks. Still has not arrived”

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Posted 3 years ago

“If I could give less than 1 star I would. I had a problem with the Peet's app. After an update that was required I attempted to place an order and it failed (app said my order didn't succeed) and the app returned to the "place your order" window. Due to lack of time I didn't stop. I was later notified (via email) my order had gone through. I contacted Peets and never got a response other than the "we received your email". It has been a week since the original interaction and several days since I sent the email. I also needed to increase the amount on my Peet's card and that order also said it failed so I tried to place it again (which also failed) but neither actually failed and now I have been charged twice and have way more on my card than I can use in a reasonable time frame. I don't think I should have to pay for a latte I didn't get because the app incorrectly said the order didn't go through.”

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Posted 3 years ago

“I am disgusted with the prices at the Seattle airport. Once you are past security you are limited and the prices for a sandwich and iced coffee where $18. Soggy bread and overpriced. Do not bother”

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Posted 3 years ago

“Purchased my first bag of Peet's Coffee yesterday at Kroger. It's less than a $1 shy of 3 times the price I pay for Seattle's Best, but I thought I would splurge and try the Costa Rica blend, with Plum and Brown Sugar. As was looking forward to trying it, but was so disappointed when it had no plum, sugar or sweet flavor at all? It's regular coffee! Is this a trick or are flavorings SO weak? I am going back to the Seattle's Best and save $7 /lb.!! What a complete ripoff!!”

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Posted 3 years ago

“Second time the App doesn’t work for me It was a nightmare trying to get help and refund. Now happening again it doesn’t let me finish my order. I reloaded $30 and can’t use the App again”

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Posted 3 years ago

“I was in silver spring store on 06/08/21,after I got my coffee, I decided sit inside for a while to enjoy my coffee, in about 3 minutes, the guy came over, and told me as they are closing in few minutes to collect ur stuff and leave the premises in disrespectful manner. I couldn't believe what he said. I have never experienced. I am not sure how the management handle such bad apple employee.”

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Posted 3 years ago

“One of the best not-artisanal coffees around. Subscription and online service the least competent imaginable.”

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Posted 3 years ago

“tastes like doodoo”

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Posted 3 years ago

“I have been a Peet's customer for more than 7 years. I did another order online last week and never receive my package. I wait for a whole week then email to ask. It was 1am and I got one auto response first then received another just 2 minutes later that my order was fulfilled. It was a gift. I called the next day to check whether it can be arrived on time and they told me no. They do not rush my order to make the time as it originally should be. They just refunded me and don't care about customers. H”

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Posted 4 years ago

Peet's Coffee is rated 2.4 based on 99 reviews