Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with this Lamy pen, the racing green colour is so striking. The recipient was very taken with it too! Usually, I would have popped into the Pen & Paper when I was in town (it’s one of my favourite shops!) but I had the pen delivered as I couldn’t get out with my newborn. The delivery was prompt and the pen was securely packaged. I was really pleased with the service.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper Congratulations on your baby.

Posted 5 years ago

“Being a computer science engineer, and on the same time insisting on doing all personal writing with pen and paper may seem a bit odd. But while never actually having set foot in Pen & Paper I somehow feel welcome. Perhaps it´s because of the little handwritten note on the invoice that indicate that it was actually send to me by a real person. I usually receive my order within a week (I am in Copenhagen) and when once there was a minor error in a delivery it was expeditiously corrected by Pen & Paper. Not long ago i made an inquiry about a special ink, which was out of stock. When after a while it was still out of stock I ordered it from a web-shop in USA. It took 2 weeks for the package to reach Copenhagen and 3 weeks where the package was lingering in customs. When they finally released it I would have to pay tax and handling fee that was more than the worth of the ink. Meanwhile the ink was back in stock at Pen & Paper so I bought it there. What happened to the package from USA I don’t know. What I am trying to say here is, that if it ends with a so called Hard Brexit and buying stuff from the UK will be cumbersome and expensive, I will miss Pen & Paper very much. Klaus Berthelsen”

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Posted 6 years ago

Thank you Klaus for your great review :) Pen & Paper We will keep on fighting!

Posted 5 years ago

“Quick efficient service, with the benefits that come from dealing with a local independent business rather than a huge corporation.”

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Posted 6 years ago

Thank you Georgina for your great review :) Pen & Paper

Posted 5 years ago

“Fantastic experience! Great pricing and fast shipping.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 5 years ago

“The service was impeccable from ordering to receiving. Will be ordering again for some xmas gifts!”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 5 years ago

“Brilliant Service. I have highly recommended this company to both family & friends.”

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Posted 6 years ago

Thank you Daniel for your great review :) Pen & Paper

Posted 5 years ago

“Good service and reasonable price.”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 5 years ago

“Such a brilliant place to buy your stationary needs from. Staff are so helpful and friendly. It is simply a pleasure to do business with these people”

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Posted 6 years ago

Thank you Martyn for your lovely review :) Pen & Paper

Posted 5 years ago

“Excellent, fast service, fully recommend them”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 5 years ago

“quick efficient despatch very reasonable pricing useful complimentary ink recommend highly”

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Posted 6 years ago

Thank you Melanie for your fantastic review :) Pen & Paper

Posted 5 years ago

“Perfect response to my request for a difficult pen to source”

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Posted 6 years ago

Thank you Gordon for your review :) Pen & Paper

Posted 5 years ago

“Great price and great service definitely will use again”

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Posted 6 years ago

Thank you Simon for your review :) Pen & Paper

Posted 6 years ago

“My nephew loved the pen I bought for him. Top class service as always from Pen & Paper.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“Great range of products and excellent services as always”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Efficient and timely receipt of order. Website easy to use.”

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Posted 6 years ago

Thank you Valerie for your review :) Pen & Paper

Posted 6 years ago

“Items I ordered are exactly as expected. When there was information required, Pen & Paper responded relatively quickly to any requests for information. The only information that I would add to the website is how many cartridges and what colour cartridges come with the pens.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“Very pleased with speed and efficiency of my order for 2 x Filofax Multi-fit A5 diary refills. Couldn't be without them.”

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Posted 6 years ago

Thank you Maria for your great review :) Pen & Paper

Posted 6 years ago

“Real person phoned to check my order highly personable and friendly as there were some irregularities (given the odd way in which my address is recorded) the fact that they checked before sending out the order is a nice touch showing forethought fro their customers.”

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Posted 6 years ago

Thank you Daniel for your review :) Pen & Paper

Posted 6 years ago

“Always good quality goods and fabulous service.. love the personal note in the order makes me feel special. Thankyou..”

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Posted 6 years ago

Thank you Bernadette for your fantastic review :) Pen & Paper

Posted 6 years ago

“I wish to use fine refills in my Parker pens and buy them easily from your company. They arrive quickly and are perfect.”

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Posted 6 years ago

Thank you Norma for your review :) Pen & Paper

Posted 6 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews