Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being a computer science engineer, and on the same time insisting on doing all personal writing with pen and paper may seem a bit odd. But while never actually having set foot in Pen & Paper I somehow feel welcome. Perhaps it´s because of the little handwritten note on the invoice that indicate that it was actually send to me by a real person. I usually receive my order within a week (I am in Copenhagen) and when once there was a minor error in a delivery it was expeditiously corrected by Pen & Paper. Not long ago i made an inquiry about a special ink, which was out of stock. When after a while it was still out of stock I ordered it from a web-shop in USA. It took 2 weeks for the package to reach Copenhagen and 3 weeks where the package was lingering in customs. When they finally released it I would have to pay tax and handling fee that was more than the worth of the ink. Meanwhile the ink was back in stock at Pen & Paper so I bought it there. What happened to the package from USA I don’t know. What I am trying to say here is, that if it ends with a so called Hard Brexit and buying stuff from the UK will be cumbersome and expensive, I will miss Pen & Paper very much. Klaus Berthelsen”

Helpful Report

Posted 6 years ago

Thank you Klaus for your great review :) Pen & Paper We will keep on fighting!

Posted 6 years ago

“Quick efficient service, with the benefits that come from dealing with a local independent business rather than a huge corporation.”

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Posted 6 years ago

Thank you Georgina for your great review :) Pen & Paper

Posted 6 years ago

“Fantastic experience! Great pricing and fast shipping.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“The service was impeccable from ordering to receiving. Will be ordering again for some xmas gifts!”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Brilliant Service. I have highly recommended this company to both family & friends.”

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Posted 6 years ago

Thank you Daniel for your great review :) Pen & Paper

Posted 6 years ago

“Such a brilliant place to buy your stationary needs from. Staff are so helpful and friendly. It is simply a pleasure to do business with these people”

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Posted 6 years ago

Thank you Martyn for your lovely review :) Pen & Paper

Posted 6 years ago

“Excellent, fast service, fully recommend them”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“quick efficient despatch very reasonable pricing useful complimentary ink recommend highly”

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Posted 6 years ago

Thank you Melanie for your fantastic review :) Pen & Paper

Posted 6 years ago

“Perfect response to my request for a difficult pen to source”

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Posted 6 years ago

Thank you Gordon for your review :) Pen & Paper

Posted 6 years ago

“Great price and great service definitely will use again”

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Posted 6 years ago

Thank you Simon for your review :) Pen & Paper

Posted 6 years ago

“My nephew loved the pen I bought for him. Top class service as always from Pen & Paper.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“Great range of products and excellent services as always”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Items I ordered are exactly as expected. When there was information required, Pen & Paper responded relatively quickly to any requests for information. The only information that I would add to the website is how many cartridges and what colour cartridges come with the pens.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“Very pleased with speed and efficiency of my order for 2 x Filofax Multi-fit A5 diary refills. Couldn't be without them.”

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Posted 6 years ago

Thank you Maria for your great review :) Pen & Paper

Posted 6 years ago

“Always good quality goods and fabulous service.. love the personal note in the order makes me feel special. Thankyou..”

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Posted 6 years ago

Thank you Bernadette for your fantastic review :) Pen & Paper

Posted 6 years ago

“I wish to use fine refills in my Parker pens and buy them easily from your company. They arrive quickly and are perfect.”

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Posted 6 years ago

Thank you Norma for your review :) Pen & Paper

Posted 6 years ago

“Having decided to return to 'real' writing with a fountain pen, I came across 'Pen and Paper' website. I ordered a Lamy pen, and I'm so glad I did! I can recommend their prompt and efficient service to anyone interested, like me, in reverting to a bygone art!! Full marks from me!”

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Posted 6 years ago

Thank you Mary for your fantastic review :) Pen & Paper

Posted 6 years ago

“Fab service always quick and keeps you informed”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Fast delivery and great price - my son was delighted with his Lamy Safari fountain pen.”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

“Hands down the best pen shop in Cardiff. Lovely staff, fantastic range of fountain pens, ink cartridges, paper and also Filofax stationery. I love this shop!”

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Posted 6 years ago

Thank you for your great review :) Pen & Paper

Posted 6 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews