Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A truly excellent service which I would recommend to anyone and I will certainly be using again in the future. Quality products at decent prices and order swiftly dealt with, many thanks again! Peter”

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Posted 9 years ago

Thank you Peter for your review. Pen & Paper

Posted 9 years ago

“My opinion of this company is very high - no matter whether you go to the shop or the website. Their service is second to none and I've never had any reason to complain. My recent purchase was safely delivered and arrived sooner than I was expecting. All looks to be in perfect working order. I certainly recommend this company and its products.”

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Posted 9 years ago

Thank You Jacqueline for your lovely review. Pen & Paper

Posted 9 years ago

“I visit The Pen & Paper shop most weeks with my son Chris who is a pencil artist. All of the staff are friendly and have taken the time to get to know Chris and fully understand him as an autistic artist. The Pen & Paper shop is like Chris' home from home. Thank you all for the support and understanding you give him.”

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Posted 9 years ago

Thank you Sam for your review. Chris is an amazing artist , the drawings look so real. I bought the rick grimes one when i went to comic con ( Chris R , P & P ) Pen & Paper

Posted 9 years ago

“I bought a Manuscript 'Masterclass Calligraphy Set' from The Pen & Paper. I was pleased with their service; the order arrived within 2-3 days, and was good value. I would order from 'The Pen & Paper ' again.”

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Posted 9 years ago

Thank you Paul for your lovely review. Pen & Paper

Posted 9 years ago

“Fantastic shopping experience & service.”

Helpful Report

Posted 9 years ago

Thank you Helen Pen & Paper

Posted 9 years ago

“Loved my Cross Botanica Pen. Excellent price & fast delivery!”

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Posted 9 years ago

Thanks martin. Hope you are enjoying your cross botanica pens. They have lovely patterns. Pen & Paper

Posted 9 years ago

“Great prices on pens and got an extra 10% off my first order when I subscribed. Very quick delivery, will recommend to family and friends.”

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Posted 9 years ago

Thank you Brett for your review Pen & Paper

Posted 9 years ago

“Prompt delivery and I'm really pleased with my pencil case. Lovely quality.”

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Posted 9 years ago

Thank you Sally :) Pen & Paper

Posted 9 years ago

“It's always a pleasure buying from Pen and Paper, either online or on the 'phone. Service is friendly and efficient, stock is always good, pens and accessories arrive very promptly.”

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Posted 9 years ago

Thank you Michael for your lovely review :) Pen & Paper

Posted 9 years ago

“Excellent store , bought many products. Love looking at all the lamy pens.”

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Posted 9 years ago

Thank you Julie for your review. Pen & Paper

Posted 9 years ago

“Fast delivery, the best price I could find and, best of all, from a shop not far down the road from me.”

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Posted 9 years ago

Thank You Daniel for your review :) Pen & Paper

Posted 9 years ago

“Wanted a reasonably priced "branded" pen for a male colleague & this was an excellent choice! Service was wonderfully efficient too. Would recommend”

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Posted 9 years ago

Thank you Diane for your lovely review. Pen & Paper

Posted 9 years ago

“Website very good and easily navigated, ordering system good and delivery very quick and free, no issues, happy with overall service. Products also very good.”

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Posted 9 years ago

Thank you Michael for your review. Pen & Paper

Posted 9 years ago

“Website was easy to navigate, and delivery was quick, but 2 of the 4 Yard o Led biro refills I ordered did not work, and they are not cheap.”

Helpful Report

Posted 9 years ago

Dear Mrs Roberts, The Pen & Paper apologise for this & any inconvenience caused. As discussed earlier we will get the replacements posted out for you today. Thank you for your order. Kind regards, Pen & Paper

Posted 9 years ago

“Bought a Lamy Scala Blue Black Special Edition at a great price. Great communication and customer service of the highest order. Would happily buy again.”

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Posted 9 years ago

Thank you Asif for your lovely review. Pen & Paper

Posted 9 years ago

“Great firm to deal with as they give quick delivery and combine postage on multiple buys. Very pleased with my pens, thank you.”

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Posted 9 years ago

Thank You Sandra for your great review. Pen & Paper

Posted 9 years ago

“Recently bought a cross rollerball pen which is brilliant to write with. Excellent service.”

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Posted 9 years ago

Thank you Lorainne for your review. Pen & Paper

Posted 9 years ago

“I recently bought two Cross fountain pens to add to my collection. Not only was their price pretty special but the service and delivery time second to none! A wonderful shopping experience and next time I'm in Cardiff i will be sure to visit the store!”

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Posted 9 years ago

Thank you Richard for your lovely review. We look forward to you visiting the store :) Pen & Paper

Posted 9 years ago

“Bought a cross apogee pen which was excellent value , packaged well and delivered very quickly. Will be using again.”

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Posted 9 years ago

Thank you Wendy Jones. Enjoy writing with your Cross Apogee Pen :) Pen & Paper

Posted 9 years ago

“Always pleasent in the shop and wonderful to walk around looking at seeing what new products are in. Have also orderd online as im from wrexham and had no problems, very quick delivery.”

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Posted 9 years ago

Thank you Laura for your lovely review :) Pen & Paper

Posted 9 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews