Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and variety of products from an independent trader, would highly recommend!”

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Posted 6 years ago

“Excellent customer service - the pen I wanted was out of stock online. They called me and offered me an alternative from shop stock. Old fashioned customer service and impressive range of pens offered at extremely competitive prices. I cannot rate Pen and Paper highly enough. I will be purchasing more.”

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Posted 6 years ago

“Fabulous service as always. Highly recommended. Can't wait to visit the shop in Cardiff soon.”

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Posted 6 years ago

“Very good service. Member of staff responded quickly to a query about my order and put my mind at rest. Will use again.”

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Posted 6 years ago

“It was a pleasure to do business with Pen and Paper. They were extremely helpful and the items I purchased arrived promptly and were well packed. I would recommending them to anyone.”

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Posted 6 years ago

“A pleasure to deal with.A++++++”

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Posted 6 years ago

“I bought a Welsh Dragon pen for a Welsh friend and she was delighted. I also bought a refill for it. The website was easy to navigate and shopping on there was straightforward. The items arrived promptly and safely. Very pleased.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Great shop (have visited in person and online!). Second year in a row the only place I could find the Leuchtturm day per page A5 diary. Great fast service in environmentally friendly packaging too!”

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Posted 6 years ago

“The fountain pen which I ordered arrived very promptly and our daughter is delighted with it.”

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Posted 6 years ago

“Order placed for Deluxe Manuscript Calligraphy pen which was a Christmas present. Gift received promptly and my neice was delighted with the pen. Very good service and great to support a independant retailer.”

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Posted 6 years ago

“Fantastic customer service and very communicative. Would use again.”

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Posted 6 years ago

“Very good service from start to finish.”

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Posted 6 years ago

“Placed an order for pencils with Pen And Paper from Norway. Excellent service, goods arrived well packed, and perfectly intact. Not a single pencil tip broken. Goods arrived within 10 days to here in pervect time for Christmas”

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Posted 6 years ago

“I have used Pen and Paper online multiple times. The range of products is excellent, great value, and they are always quickly despatched. Customer care is superb; Pen and Paper provide excellent advice, after care and recommendations where necessary. I couldn’t recommend them highly enough and will continue to make use of their excellent online store.”

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Posted 6 years ago

“Great service and beautiful pens.”

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Posted 6 years ago

“Their staff and service are extremely good and their pens are lovely.”

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Posted 6 years ago

“Ordered a Echr Slate bag - love it. Great service with a personal response, thankyou”

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Posted 6 years ago

“Pen & Paper is an extremely professional company. Customer Service is A1 and the product is top quality. I will definitely be placing further orders. Highly recommended.”

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Posted 6 years ago

“Very prompt service. Delighted with my diary. Exactly as described.”

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Posted 6 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews