Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service - Lamy 2000 - Very good and friendly service delivered by Sarah and Amber. The original pen delivered had a useless nib that wouldn’t start which was a Lamy manufacturing issue ( nib tyne gap was enormous). P&P were very very apologetic and quickly replaced the duff pen quickly without any hassle (even arranged special delivery direct from Lamy. Replacement writes beautifully and uphold the pens deserved reputation. P&P even sent me a free bottle of Hebrin ink as compensation for my inconvenience. Pen & Paper highly recommended.”

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Posted 5 years ago

“The pen I ordered was sold at a competitive price and delivered promptly, with regular updates on the despatch process. I am very satisfied with Pen & Paper’s Service.”

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Posted 5 years ago

“Great selection and fantastic service.”

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Posted 5 years ago

“These guys are very helpful with a first class customer service attitude. Competitively priced and reasonable fees for P&P. Dispatch speed of is great and the items are always well packaged. No complaints and I’m happy to be a returning customer . . .”

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Posted 5 years ago

“Exceptionally quick service. I had a query about the delivery address and it was resolved immediately. I wouldn’t hesitate in recommending Pen and Paper to any one.”

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Posted 5 years ago

“The website was very easy to navigate and had all of the Lamy Refills tgat I needed and they were promptly despatched. I also enjoy browsing about your store in the RoyalcArcade in Cardiff.”

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Posted 5 years ago

“A fantastic selection of quality stationery where service is 5*”

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Posted 5 years ago

“Very good service. Quality of products very good (as it was expected). Many thanks to Amber for the support.”

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Posted 5 years ago

“Securely packaged and arrived on time.”

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Posted 5 years ago

“Quick delivery good price”

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Posted 5 years ago

“Manager Ms. Amber is Super and excellent! I enjoyed shopping and service. Thank you!”

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Posted 5 years ago

“Pen arrived as promised. Enjoyed using it!”

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Posted 5 years ago

“Many thanks, the correct quality refills arrived in good condition.”

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Posted 5 years ago

“Parcel was dispatched promptly and contents received as ordered”

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Posted 5 years ago

“Lovely friendly people, even after I managed to mess up my card details on line! 😫”

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Posted 5 years ago

“Great selection of Lamy pens and good prices! The delivery was timely, and packaging good. Very happy with the purchase and will remain a customer.”

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Posted 5 years ago

“Fast delivery. Lovely smooth writing pen.. Many Thanks!”

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Posted 5 years ago

“Excellent communication. A joy to do business with.”

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Posted 5 years ago

“Very impressed, the service was excellent, came within 2 days”

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Posted 5 years ago

“Great service as usual.”

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Posted 5 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews