Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with service.”

Helpful Report

Posted 9 years ago

Thank You Shirley Pen & Paper

Posted 9 years ago

“Excellent service. Cartridges were dispatched the same day and arrived the next day. This is inspire of the fact that p&p was much cheaper than some other sites.”

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Posted 9 years ago

Thank you Sharon for your lovely review. Pen & Paper

Posted 9 years ago

“Product arrive on time. Products conformed to description.”

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Posted 9 years ago

Thank you Delphine Pen & Paper

Posted 9 years ago

“The pen arrived rather later than I had expected although staff were very helpful when I phoned up to query it. I would have liked to have received an email to advise of any delays given that the newsletter indicated the item was available. When it did arrive it was badly packaged and the pen had come out of its wrapper and the cap had become detached. All this resulted in the cartridge also rolling around loose in the jiffy bag. The cartridge should not have been removed from any original packaging and should have been left for the customer to insert. It could easily have flooded the whole package . Basically the fountain pen was in a cellophane tube which was not closed at the top. Had it been wrapped in paper or bubble wrap before going in the jiffy bag everything would have been alright. Nothing was damaged but I do not think enough care was taken in its packing.”

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Posted 9 years ago

Hello Lesley We are sorry to hear this. We will make sure in the future that this doesn't happen again. Pen & Paper

Posted 9 years ago

“The pens were exactly what I was looking for, the wrapping in a smart box was well presented as was the sheet of instructions and information. The whole was well packed in a padded envelope and arrived in good order. The delivery was sooner than stated on the advertisement and the pens seem to write well, so all in all a very pleasant shopping experience, thank you , I shall try to use your company for my future needs.”

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Posted 9 years ago

Thank You Peter for your lovely review. Hope your having a nice day, we look forward to you ordering again in the future.

Posted 9 years ago

“Super quick delivery and well packaged. The lamy pen bought for my daughter seems to be really good for her as she a leftie and a left hand nib was chosen, less 'scratchy' and very smooth writing.”

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Posted 9 years ago

Thank You Ian. Glad your daughter enjoyed The Lamy Pen. Pen & Paper

Posted 9 years ago

“Excellent customer service and quick delivery.”

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Posted 9 years ago

Thank You Adam :) Pen & Paper

Posted 9 years ago

“Delighted with the quality of the item I purchased and the customer service provided.”

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Posted 9 years ago

Hello Jocelyn Thanks for your great comments. Pen & Paper

Posted 9 years ago

“One of the most pleasant shops in Cardiff to go in. The staff are always friendly & helpful. Have also ordered a pen of the website before which was delivered very quickly within two days.”

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Posted 9 years ago

Thank you gemma for your great review on the Pen & Paper. We are glad that you are happy with our customer service. Thanks Pen & Paper

Posted 9 years ago

“I cannot provide any feedback since I am yet to recieve the pen and I don't have any clue when I will get my package”

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Posted 9 years ago

Hello Balaji We have sent you an e-mail the other day which will help you with instructions on how to find your order. Sorry for any inconvenience caused. Thanks Pen & Paper

Posted 9 years ago

“I found this company to provide; *Quick efficient service * easy to order goods *Competitively priced * very pleased with product * will use this company again * Recommend to my friends.”

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Posted 9 years ago

Hello Brian Thank you for your excellent review about the Pen & Paper. Thanks for recommending to your friends. Pen & Paper

Posted 9 years ago

“A treasure trove of high quality functional and beautiful stationery. This shop has a great range of standard and unusual stock, which is great to explore. I love every visit and always find unusual items, both for myself and as gifts. The older staff can be frosty, but otherwise this novel, authentic shop is one to visit. Enjoy.”

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Posted 9 years ago

Hello. Thanks for your lovely review about the Pen & Paper shop. P.S I will make sure i can get some sunshine on the older staff :) Thanks Pen & Paper

Posted 9 years ago

“First class service. Quick and accurate. Never failed me.”

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Posted 9 years ago

Thank you Peter for your review. Pen & Paper

Posted 9 years ago

“Product was as described, good quality and speedy delivery”

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Posted 9 years ago

Hello Mel Thank you for your review. Pen & Paper

Posted 9 years ago

“Great shop and website. Had the exact pen I wanted, at the best value. Delivered promptly Thanks”

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Posted 9 years ago

Thank you Nishat for your kind comments. Regards Pen & Paper

Posted 9 years ago

“The Pen & Paper Company have a limited range of fountain pens but the one I was after, the Visconti Classic, was cheaper here than anywhere else and even with the converter added it still came to less than the opposition. Ordered on a Thursday, delivered next day. You can't beat that. Well done, and thanks, Pen & Paper!”

Helpful Report

Posted 9 years ago

Thank You David Thanks for your review, we hope you are happy with your Visconti Classic Pen. Regards Pen & Paper

Posted 9 years ago

“Good price, prompt delivery. Thanks.”

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Posted 9 years ago

Thank You Veronica Regards Pen & Paper

Posted 9 years ago

“Fantastic Service, great staffs And has incredible pens!”

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Posted 9 years ago

Thank You Gavin. It's always a pleasure when you come into the store. Thank you for your kind comments. Looking forward to your next purchase. Regards Pen & Paper

Posted 9 years ago

“Always very efficient service, prompt postage and good packaging and prices always come up very competitive. would recommend Pen & Paper.”

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Posted 9 years ago

Thank you Fiona for your kind comments. Regards Pen & Paper

Posted 9 years ago

“Wonderfully simple to use website and the pen was delivered in 2 days! Top service!”

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Posted 9 years ago

Thank you Richard for the great review. Regards Pen & Paper

Posted 9 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews