Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Member of staff responded quickly to a query about my order and put my mind at rest. Will use again.”

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Posted 5 years ago

“It was a pleasure to do business with Pen and Paper. They were extremely helpful and the items I purchased arrived promptly and were well packed. I would recommending them to anyone.”

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Posted 5 years ago

“A pleasure to deal with.A++++++”

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Posted 5 years ago

“I bought a Welsh Dragon pen for a Welsh friend and she was delighted. I also bought a refill for it. The website was easy to navigate and shopping on there was straightforward. The items arrived promptly and safely. Very pleased.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Great shop (have visited in person and online!). Second year in a row the only place I could find the Leuchtturm day per page A5 diary. Great fast service in environmentally friendly packaging too!”

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Posted 5 years ago

“The fountain pen which I ordered arrived very promptly and our daughter is delighted with it.”

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Posted 5 years ago

“Order placed for Deluxe Manuscript Calligraphy pen which was a Christmas present. Gift received promptly and my neice was delighted with the pen. Very good service and great to support a independant retailer.”

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Posted 5 years ago

“Fantastic customer service and very communicative. Would use again.”

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Posted 5 years ago

“Very good service from start to finish.”

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Posted 5 years ago

“Placed an order for pencils with Pen And Paper from Norway. Excellent service, goods arrived well packed, and perfectly intact. Not a single pencil tip broken. Goods arrived within 10 days to here in pervect time for Christmas”

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Posted 5 years ago

“I have used Pen and Paper online multiple times. The range of products is excellent, great value, and they are always quickly despatched. Customer care is superb; Pen and Paper provide excellent advice, after care and recommendations where necessary. I couldn’t recommend them highly enough and will continue to make use of their excellent online store.”

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Posted 5 years ago

“Great product (exactly what I wanted) but a long wait until it arrived. Had to chase to find out what was happening and was told it came from another supplier.”

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Posted 5 years ago

“quick post the order”

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Posted 5 years ago

“Great service and beautiful pens.”

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Posted 5 years ago

“Their staff and service are extremely good and their pens are lovely.”

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Posted 5 years ago

“Ordered a Echr Slate bag - love it. Great service with a personal response, thankyou”

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Posted 5 years ago

“Pen & Paper is an extremely professional company. Customer Service is A1 and the product is top quality. I will definitely be placing further orders. Highly recommended.”

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Posted 5 years ago

“Very prompt service. Delighted with my diary. Exactly as described.”

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Posted 5 years ago

“Excellent product + Fast delivery.”

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Posted 5 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews