Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant range and extremely fast delivery. Will definitely be using Pen & Paper for my future stationery needs.”

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Posted 6 years ago

Thank you Steve for your review :) Pen & Paper

Posted 6 years ago

“Knowing exactly the rollerball pen I wanted from the cross range I was delighted with the service I received from pen and paper. Very quick delivery and I did ring straightaway to thank them. Always good to praise good service”

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Posted 6 years ago

Thank you Norma for your review :) Pen & Paper

Posted 6 years ago

“Excellent service. Quick delivery. I will use this company again.”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Fantastic shop. Its the equivalent (to me) of a wand shop to Harry Potter,..I pray that shops like this never close! A fantastic array of all the things I love, with knowledgable, helpful staff providing superb service. Heartily recommended! Go in, but a proper pen, buy proper paper and makes someone’s day/week/year with a proper handwritten letter!!”

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Posted 6 years ago

Thank you Liz for your fantastic review :) Pen & Paper

Posted 6 years ago

“Quick turnaround- good ordering process.”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“P&P served up a prompt response from a full range of products that I was glad to be able to find on-line. The order as delivered had an error in it: I returned the wrong items and the correct items came out immediately with an apology and a refund of my postage.”

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Posted 6 years ago

Thank you Bruce for your review :) Pen & Paper

Posted 6 years ago

“Well packaged, delivered within 3 days of ordering. Have ordered before and would again.”

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Posted 6 years ago

Thank you Sally for your review :) Pen & Paper

Posted 6 years ago

“This is the first time I made a purchase from Pen&Paper . The pen arrived quickly and I was very happy with it . There was an issue with the nib but it was resolved immediately once I had informed the shop and a replacement nib arrived promptly. I definetly will be buying from this store again”

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Posted 6 years ago

Thank you Ruksana for your great review :) Pen & Paper

Posted 6 years ago

“Sarah at P & P pulled out all the stops to chase my late delivery (Royal mail Sat on their hands!) Great value as well!”

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Posted 6 years ago

Thank you Michael for your review :) Pen & Paper

Posted 6 years ago

“The purchase arrived timely, at a very reasonable shipping cost – something that is becoming rare at the "ecommerce-sphere". Nice and smooth shopping experience too.”

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Posted 6 years ago

Thank you for your brilliant review :) Pen & Paper

Posted 6 years ago

“Excellent service, very quick delivery and staff most helpful and proactive when a part of my order could not be fulfilled. Would definitely use again”

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Posted 6 years ago

Thank you Bryan for your review :) Pen & Paper

Posted 6 years ago

“My biro refills arrived very quickly, the first one I used stopped working very quickly but got in touch with Pen & Paper and they sent a replacement straight away. Great service and I'd definitely shop with them again.”

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Posted 6 years ago

Thank you Mark for your review :) Pen & Paper

Posted 6 years ago

“Kaweco brass sport fountain pen lives up to expectations. Waited for this little beaut to come back into stock and it didn't disappoint. Pen and Paper excelled again.”

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Posted 6 years ago

Thank you Jayne for your excellent review :) Pen & Paper

Posted 6 years ago

“An impressive selection of Pens & Paper! Specifically the variety of Lamy fountain pens including all the limited editions. These are not easy to find, let alone at the reasonable prices. Your best bet for anything Lamy.”

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Posted 6 years ago

Thank you for your excellent review :) Pen & Paper

Posted 6 years ago

“Received my Kaweco brass sport fountain pen. Great discounted price, fast delivery and a good quality product. I had been waiting for this to come back into stock and it did not disappoint.”

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Posted 6 years ago

Thank you Jayne for your brilliant review :) Pen & Paper

Posted 6 years ago

“The Lamy pen suggested by pen and Paper is a wonderful writing implement. I am partially sighted and I can easily locate the nib by feeling for the clip. I know that the ink will flow seamlessly.”

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Posted 6 years ago

Thank you Murdo for your review :) Pen & Paper

Posted 6 years ago

“Really fast and efficient service. Cheaper than Amazon for Kaweco Cartridges and i got free postage too! Will be coming back for more!”

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Posted 6 years ago

Thank you Charlotte for your review :) Pen & Paper

Posted 6 years ago

“Excellent service. Paper came well packed and very quickly.”

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Posted 6 years ago

Thank you Susan for your review :) Pen & Paper

Posted 6 years ago

“Good price on a Lamy pen, plus free delivery - and it arrived next day!”

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Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Quick delivery, items arrived well-packaged and protected. Would recommend.”

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Posted 6 years ago

Thank you Laura for your review :) Pen & Paper

Posted 6 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews