Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

Write Your review

Tell us how Pen & Paper made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Items packaged well and arrived quickly. Five Stars ☺☺☺☺☺”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“I was so happy to receive my order SO quickly. Thanks!”

Helpful Report

Posted 6 years ago

Thank you Karen for your review :) Pen & Paper

Posted 6 years ago

“Used this company twice excellent price and service 1st class all the way”

Helpful Report

Posted 6 years ago

Thank you Jim for your review :) Pen & Paper

Posted 6 years ago

“Bought the Kaweco AL Sport fountain pen in stonewashed blue. I absolutely love this pen. Was worried I might not like the distressed finish but it's great. Received very quickly. Good VFM Thank you Pen and Paper. Might be back for another one in black!”

Helpful Report

Posted 6 years ago

Thank you for Jayne your great review :) Pen & Paper

Posted 6 years ago

“Quick service and order was exactly what I wanted”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“A very helpful young lady helped me with finding refills for my Papermate ball pen. Nothing was too much trouble and a pleasure to talk to. Excellent”

Helpful Report

Posted 6 years ago

Thank you for your lovely review :) Pen & Paper

Posted 6 years ago

“Good quality products & quick delivery”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“The delivery was quick - price was competitive - the Lamy fountain pen write smoothly”

Helpful Report

Posted 6 years ago

Thank you for Paul your review :) Pen & Paper

Posted 6 years ago

“Great service as always!”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“prompt delivery of the product”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Quick service”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“love writing with my new pen. it arrived super quickly in an envelope which fit through the letter box (no annoying trip to the post office). the free ink was appreciated too.”

Helpful Report

Posted 6 years ago

Thank you Sian for your review :) Pen & Paper

Posted 6 years ago

“The whole experience took me back to visiting my home-town stationers many years ago, but without having to leave my door, There is a personal feel about dealing with this provider, which in these days of impersonal transactions is most pleasing.”

Helpful Report

Posted 6 years ago

Thank you Craig for your lovely review :) Pen & Paper

Posted 6 years ago

“Very quick! Kept informed of purchase progression. Would happily use again. Excellent service!”

Helpful Report

Posted 6 years ago

Thank you Ian for your review :) Pen & Paper

Posted 6 years ago

“Whether it’s over the phone, or in person my purchase experiences are always very helpful and often fun when sharing pen knowledge. Items are always well packaged and arrive in a timely fashion. On the rare occasion there was an issue it was resolved very quickly and efficiently. The people at Pen and Paper are a delight to do business with and we never miss them when we visit the beautiful little arcade in Cardiff. Highly recommended.”

Helpful Report

Posted 6 years ago

Thank you Judith for your fantastic review :) Pen & Paper

Posted 6 years ago

“Having never used Pen & Paper I was apprehensive. There was absolutely no need as I received great customer service and also got a great bargain out of it as well.”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“Perfect and prompt service. First class!!”

Helpful Report

Posted 6 years ago

Thank you Simon for your review :) Pen & Paper

Posted 6 years ago

“Very good service easy to place an order and my new pen was delivered very soon after ordering couldn't be happyer with the service will be buying another pen from pen &paper very soon.”

Helpful Report

Posted 6 years ago

Thank you Robert for your lovely review :) Pen & Paper

Posted 6 years ago

“I love my first Lamy. The customer service is also effective.”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

“I was thrilled to find Pen & Paper carried a LAMY Studio that's unavailable in the United States. Considering the rarity of the item, exchange rates, and international shipping, the end cost was very reasonable. Thanks!”

Helpful Report

Posted 6 years ago

Thank you for your review :) Pen & Paper

Posted 6 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews