Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lovely gift. The pen was up the usual high standards of Lamy and great customer service and price from Pen & Paper.”

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Posted 8 years ago

Thank you Amro for your review :) Pen & Paper

Posted 8 years ago

“Fantastic pen brands to choose from at very good prices. Also the staff are very helpfull!”

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Posted 8 years ago

Thank you Peter for your review :) Pen & Paper

Posted 8 years ago

“The shop is wonderful! The staff are lovely! I have also used the website which was easy to process, well packed and delivery was quick. Simply The pen and paper is one of the nicest shops in Cardiff!”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“The service provided was excellent. Will be using again!”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“Great service provided by the pen and paper. Helped me decide what fountain pen would be best for me!”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“The pen I ordered was less expensive here than anywhere else, and the service was excellent. Very pleased and will definitely be back.”

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Posted 8 years ago

Thank you Michelle for your lovely review :) Pen & Paper

Posted 8 years ago

“Brilliant service had stock before Christmas that cross the manufactures did not have.”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“Brilliant service provided by the Pen & Paper!”

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Posted 8 years ago

Thank you Jane for your review :) Pen & Paper

Posted 8 years ago

“It was quick and easy, gave me exceptional online shopping experience.”

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Posted 8 years ago

Thank you Tamas for your lovely review :) Pen & Paper

Posted 8 years ago

“Every company should follow their Customer service, which I found was excellent. Especially Michaella, who sorted out my order when we had a problem processing my card, Well done”

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Posted 8 years ago

Thank you Dennis for your lovely feedback. :) Kind Regards Michaella

Posted 8 years ago

“I have the choice of biro or pencil (handy for filling in my Filofax and enabling changes to be made using eraser.”

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Posted 8 years ago

Thank you Barbara for your review :) Pen & Paper

Posted 8 years ago

“I have visited this store many times and the staff are really helpful and full of knowledge. I recently ordered an item using their website and was told that the item I wanted wasn't in stock. So they kindly offered me an alternative item at the same price. I would definitely recommend Pen and Paper.”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“Fast delivery, nice item, will use your service again. Thanks!”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“This pen was a Christmas present for my daughter. When she received it, it was exactly what she had wanted, she was delighted. The service from the shop was excellent. the girl was very helpful, and I received the gift within 2 days of ordering it. Also, it was an excellent price.”

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Posted 8 years ago

Thank you Deborah for your lovely review :) Pen & Paper

Posted 8 years ago

“Fantastic friendly customer service. Philip in particular made sure I received my items on time and crucially before christmas!! Thank you very much :)”

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Posted 8 years ago

Thank you Esther for your lovely review :) Pen & Paper

Posted 8 years ago

“Pen and Paper is a heavenly shop for those who love pens and stationery. I ordered a pen on-line for my husband and it arrived promptly as expected. Would certainly visit the shop and order from them again.”

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Posted 8 years ago

Thank you Valerie for your lovely review :) Pen & Paper

Posted 8 years ago

“Customer service is completely satisfactory with my purchase. When things go wrong with an online order, it makes me anxious. With pen and paper I don't have this problem. I know that things will be sorted for me.”

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Posted 8 years ago

Thank you Xin for your lovely review :) Pen & Paper

Posted 8 years ago

“Excellent from start to finish. My wife was over the moon with her fountain pen.”

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Posted 8 years ago

Thank you Richard for your review :) Pen & Paper

Posted 8 years ago

“Super fast service and the product arrived as expected.”

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Posted 8 years ago

Thank you for your review :) Pen & Paper

Posted 8 years ago

“Fast service and clear communication characterise this company; the price was better than a certain large online company, too.”

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Posted 8 years ago

Thank you Chris for your review :) Pen & Paper

Posted 8 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews