Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bags didn’t come as advertised, very small and when i sent back one month ago i still haven’t got my £20 refund …. fuming !”

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Posted 2 years ago

“I'm sorry to say, that two of my ordered refills was dried out”

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Posted 6 years ago

“I ordered a broad nib for the lamy pen and receive one with a medium nib. Not good.”

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Posted 9 years ago

Dear Joe We were sorry this happened to your order and hope you are enjoying your new pen and freebies we have sent you. Thank you for your order. Pen & Paper

Posted 9 years ago

“Website was easy to navigate, and delivery was quick, but 2 of the 4 Yard o Led biro refills I ordered did not work, and they are not cheap.”

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Posted 9 years ago

Dear Mrs Roberts, The Pen & Paper apologise for this & any inconvenience caused. As discussed earlier we will get the replacements posted out for you today. Thank you for your order. Kind regards, Pen & Paper

Posted 9 years ago

“The pen arrived rather later than I had expected although staff were very helpful when I phoned up to query it. I would have liked to have received an email to advise of any delays given that the newsletter indicated the item was available. When it did arrive it was badly packaged and the pen had come out of its wrapper and the cap had become detached. All this resulted in the cartridge also rolling around loose in the jiffy bag. The cartridge should not have been removed from any original packaging and should have been left for the customer to insert. It could easily have flooded the whole package . Basically the fountain pen was in a cellophane tube which was not closed at the top. Had it been wrapped in paper or bubble wrap before going in the jiffy bag everything would have been alright. Nothing was damaged but I do not think enough care was taken in its packing.”

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Posted 10 years ago

Hello Lesley We are sorry to hear this. We will make sure in the future that this doesn't happen again. Pen & Paper

Posted 9 years ago

“I cannot provide any feedback since I am yet to recieve the pen and I don't have any clue when I will get my package”

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Posted 10 years ago

Hello Balaji We have sent you an e-mail the other day which will help you with instructions on how to find your order. Sorry for any inconvenience caused. Thanks Pen & Paper

Posted 10 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews