“I wanted a small bag to use at weekends and on holiday to carry my bits and pieces. Delighted with the size and quality and with the speed of delivery”
“Ordered bag, after three weeks it had not arrived and they advised me to order another and they would refund it but refunded the new order instead, it took five weeks of constant emiling to get a decent reply and still have no bag as they refused to say they had made a mistake and told me it was my fault.”
Unfortunately Mr McBride didn't receive our emails or phone calls which made communication very difficult. The courier was unable to deliver the first bag, it was returned to us and we refunded immediately. Mr McBride didn't realise this had happened because as we now know he didn't get our emails. He ordered a second bag, we immediately cancelled and refunded because of the problems with delivering the first bag, and Mr McBride thought we'd refunded the other bag! All in all a terrible mess and not something we're happy about; we are going to review our contact processes for people who don't reply to emails and phone messages to try and avoid customers getting irritated when they don't know what is going on
“Am happy with the product and mail service but disappointed as ordered brown tan leather men's
Wash bag whereas actually received the bag in a dark brown. As this was ordered for special visit don't know whether to risk exchange”
“My son (29 yrs) loves this bag! I've searched high and low to find one he likes. Excellent company, fast delivery. Well packed parcel, can't speak highly enough of 'perfect bags'”
“Bag is nicely made and good size and colour for my husband who is not used to having a man bag. Easy to get into and the right number of pockets to carry all his necessary items.”
