PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 1,940 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 16th December 2024

Tanya Hawksbee

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a harness for years with my late gsd. A well fitting sturdy comfortable harness. Just bought a new coloured top section for my new dog to match her collar”

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Posted 8 months ago

It is lovely to hear that you have come back to us for your new pup's harness, Val. Wishing you both happy walkies :)

Posted 8 months ago

“Lovely soft and comfortable harness. Excellent customer service too to help with sizing”

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Posted 8 months ago

We love that you have found your new harness to be soft and comfortable for your pup, Esther. Thank you for taking the time to review us.

Posted 8 months ago

“Love this harness, had it for 5 years using it every day, one section broke and i was ready to just buy a whole new harness but it I didn't need to, they sell it in 'parts' so it was great that I only needed to by that section that was burst.”

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Posted 8 months ago

It is great to hear that you are still happy with your harness after so many years, Ali :) Thank you for the feedback!

Posted 8 months ago

“Really helpful advice and great service! Many thanks for your thoughtfulness and help”

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Posted 8 months ago

It is just wonderful to hear that the team looked after you well, Lesley :) Thank you for taking the time to leave us a review.

Posted 8 months ago

“Unfortunately when Padders harness arrived. Padders had just had an operation so I could not try it on him. I practiced with a toy dog so I knew how to put it in him. He is in the mend so I tried it on him and it’s perfect.”

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Posted 8 months ago

Hello Janis We are so thrilled to hear the harness arrived and is perfect for Padders, great idea of trying it on a toy! We wish Padders happy walkies in his new harness and a speedy recovery!

Posted 8 months ago

“The idea of having different components to the harness separate to mix and match is brilliant. Harness quality not different to the one off the shelf at less of the expanse. Also one of the pieces needs an exchange to get the perfect fit and although followed an instruction and called I was advised that customer care will contact me in 24hr to arrange an exchange I am still waiting for that contact a week later.”

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Posted 8 months ago

Hello Iwona Thank you for taking the time to leave us feedback. We are sorry you are still waiting for a call back, this is most unusual so we will look into this for you. We will be sure to contact you directly and get the harness sorted for you! Speak soon. :)

Posted 8 months ago

“This is the second Perfect Fit harness I have bought on the strength of my total satisfaction with the original one purchased in 2016. I later bought a back up for this one. Both still going strong. The dog concerned for the latest one is a difficult one compared to the first being on the plump side and sags when you try to measure her! However, on chatting with the firm's representative a decision was made on the correct size. The harness arrived promptly. One small thing....we don't all have "bells and whistles" phones so the "scan" inclusion was no help. However, having a harness already I was able to put it together without too much trouble. I always recommend these harnesses where possible.”

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Posted 8 months ago

Hi Hilary Thank you for taking the time to let us know about your experience with PerfectFit since 2016! We are thrilled to hear the harness is still going strong, and your feedback regarding our new QR code square is very valuable so we will take this on board. For those of our customers who aren't able to access QR codes, we have do include the same helpful fitting video in the confirmation email, so we can ensure this information is accessible to all of our customers. Thank you for being a loyal customer, happy walkies!

Posted 8 months ago

“I got my first Perfect fit harness, fitted at the dog games stand at an agility show many years ago......since then I've had the for all of my 7 dog's. The fit is excellent and the separate pieces are so handy when you need to replace certain pieces to fit another dog or because one bit is showing wear after year's of use. Love the colours..... excellent product.....”

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Posted 8 months ago

We just love hearing from our long standing customers, Joy! It is wonderful to hear that you have been with us for so many years and used for all of your 7 pups! Thank you so much for taking the time to leave us a review :)

Posted 8 months ago

“Thank you so much for your help on the phone while ordering and the harness and lead that arrived. This harness and company were recommended by my dog's physio as he has shoulder and neck issues. We've only had the harness a couple of weeks and she thinks is helping already! Many thanks”

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Posted 8 months ago

It is lovely to hear that the harness seems to helping with your pup's shoulder and neck issues. Thank you for taking the time to leave us a review :)

Posted 8 months ago

“It’s a perfect fit!”

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Posted 8 months ago

It does what it says on the tin! Thank you taking the time to leave us a 5 star rating!

Posted 8 months ago

“Excellent service from customer services advising on new pieces for harness.”

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Posted 8 months ago

We love that the team looked after you well, Bev :) Thank you for the feedback!

Posted 8 months ago

“Great customer service and lovely well fitting harness.”

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Posted 8 months ago

It is lovely to hear that you are happy with the fit of your new harness and that the team looked after you well. Thank you the review, Jackie!

Posted 8 months ago

“The front part of Poppy’s harness broke 2 days before we were due to go on holiday in the slake District and Ruth managed to send one out that day and it was with us the next day in time for our walking holiday with Poppy. Amazing service, and Ruth wouldn’t charge us for the replacement as she said it shouldn’t have broken. We will never buy a harness from anyone but Perfect Fit, such excellent customer focus deserves customer loyalty.”

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Posted 8 months ago

Aw, it is wonderful to hear that your holiday was saved and that Ruth looked after you so well, Peter :) Thank you for taking the time to review us!

Posted 8 months ago

“The ordering process was quite clear including the information about sizing. It was reassuring that individual sections could be exchanged for alternate sizes if required. However, the harness delivered was a perfect fit for our Doberman. It is well padded and she seems to like it.”

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Posted 8 months ago

It is lovely to hear that you got the PerfectFit in your first attempt for your lovely Doberman and that she seems happy in it :) Thank you for the review!

Posted 8 months ago

“I have retimed a mongrel and was really finding it hard to sort a harness, my other dogs have Perfectfit harnesses but again it was hard to judge the size. The lady who helped me when I rand was wonderful, I measured his girth and sent them a picture, within 30 seconds she suggested the size he would need and sorted the order. The harness arrived yesterday and is, as the name suggests, a perfect fit for him. Thank you”

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Posted 8 months ago

It is lovely to hear that we were able to find the correct sizing your your new rescue :) Thank you for taking the time to leave us a review!

Posted 8 months ago

“Heard about the harness from our dog trainer. Didn't know what size to get as he's a pup so rang the helpline. Only had to give girth measurement and I told him the weight, from that he told me what size I needed but if anything wasn't right I could return for replacement part. Came and was a perfect fit(!). Love that as he grows if I need to I can just replace the part needed rather than needing a complete new harness. Was on the expensive side, but should work out similar/cheaper in the long run because of this.”

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Posted 8 months ago

Thank you for taking the time to review us :) We look forward to hearing from you again when you are ready to upgrade your puppy's harness :)

Posted 8 months ago

“Customer service were very helpful in ordering the right size for my pup.”

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Posted 8 months ago

It is wonderful to hear that the team looked after you well! Thank you for taking the time to leave us your feedback :)

Posted 8 months ago

“This is the second time I have bought a harness from PerfectFit. Absolutely delighted with this latest harness and also the customer service I received as one piece needed to be swapped. Would definitely recommend.”

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Posted 8 months ago

Thank you for your recommendation, Jennie and for coming back to us for a second time. We are very happy to hear that you are delighted once again :)

Posted 8 months ago

“Really helpful advice, quick delivery, lovely harness that looks and feels, strong, sturdy and safe 🐾”

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Posted 8 months ago

We love that you have found your new harness to be strong, sturdy and safe, Elicia :) Thank you for the review!

Posted 8 months ago

“Perfect fit so helpful and friendly to chat to and so quick to arrive.”

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Posted 8 months ago

It is great to hear that the team looked after you well, Patricia :) Thank you for leaving us your feedback!

Posted 8 months ago

PerfectFit is rated 4.9 based on 1,940 reviews