PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 1,933 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 1,933 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 15th December 2024

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am loving the harness it has made such a difference when I am out walking with Ivy”

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Posted 4 months ago

Thank you for the 5 stars, Irene! Wishing you and Ivy many happy walkies ahead :)

Posted 4 months ago

“I've tried almost every harness out there at this point and some are better than others. The Perfect Fit harness is not that great and I cannot recommend it. The straps loosen too much just from one 20 minute walk, they just don't stay in place. The angle of the straps around the neck and shoulders is just awkward and buckles on the top area where. The angle of rear straps and where they clip onto to top of the harness just doensn't seem like a good design. It's needs an extension around the body in order for that angle of the attachment points to work and for the harness to stay in place around the body. The D-ring on the top is in the worst place--towards the front part so when you walk alongside your dog the leash pulls on the harness and it rotates to the side so it never stays in place. I gave this a one star because this is actually the worst harness of this type that I've tried. For reference, my dog is 64lbs and 3 yrs old. There are better and lower costing harnesses on the market.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Rio. We're sorry to hear that you do not feel that you can recommend the harness. We are just wondering if there might be an explanation for the problems that you are experiencing as it is most unusual for the straps to loosen and the fit to as awkward as you describe. Our first thought is that it might not be on your pup quite right as the D-ring on the top piece should be at the tail end and not sitting towards the front and the harness should not twist. We will contact you directly to offer some assistance.

Posted 4 months ago

“Recommended to me by a relative . Phoned to order over the phone , excellent advice given to get right size . Arrived quickly , perfect fit and soft and comfortable for my dog ! Lightweight and machine washable! Perfect , love it and it's made in the UK. 🇬🇧”

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Posted 4 months ago

Thank you for your feedback, Alyson :) We love that you found our phoneline useful whilst placing your order and that you received your harness in good time.

Posted 4 months ago

“After trying alternatives, Perfect Fit are the best! Highly recommended.”

PerfectFit 5 star review on 4th August 2024

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Posted 4 months ago

We are VERY that you consider us to be the best, Linda :) What a great picture of your pup sporting their PerfectFit! Thank you for sharing :)

Posted 4 months ago

“Great fit harness. Looks very comfortable”

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Posted 4 months ago

It is lovely to hear that your pup looks comfortable int heir new harness, Nicola :) Thank you for leaving us your feedback!

Posted 4 months ago

“We’ve just purchased upgraded parts for our harness, we first purchased 2 years ago and are still using one of the original pieces. The quality is next level and with such an unusual dog shape (L-XS-L) it’s been amazing to find a harness that fits comfortably & she can’t escape from! Super pleased with the product & customer service is second to none, nothing is ever too much trouble.”

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Posted 4 months ago

Thank you for your feedback, Alice. It is wonderful to hear that you are pleased with the fit of your harness and that the team looked after you well :)

Posted 4 months ago

“Very quick despatch of my order, and the alternatives that I had to try. The original harness parts were all too big, despite having sent the measurements and a photo, but we got there in the end because they sent me six new pieces to try. Would recommend them.”

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Posted 4 months ago

Thank you for the recommendation, Pat :) We are very pleased to hear that you found our exchange service helpful in finding the best fit for your pup :)

Posted 4 months ago

“So pleased we found perfect fit as before we just could not find a harness to fit properly and the neck was always too loose Also our dog did not like a harness being put on over her head but this one unclips so we don’t have to We have bought another as a spare and we highly recommend them”

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Posted 4 months ago

We love your wash-one-wear-one idea! Thank you for the review!

Posted 4 months ago

“We have bought them for our dogs before. They are easy to put on and give you control. We had one for around 8 years and only one bit needed replacing. Would highly recommend”

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Posted 4 months ago

We love that your harness stood the test of time, Chris :) Thank you for coming back to us and for leaving us your feedback!

Posted 4 months ago

“The harness itself looks to be good quality and well made however it seems too loose on the front piece and there is no more adjustment (ccs). It’s a good fit around the chest and back. I phoned shortly after it arrived to ask if there was a smaller front piece and was told someone would phone me or email me however I didn’t hear anything. Apart from being a bit loose it’s a good harness. Edit: Gilly from perfect fit emailed me and offered to send me a smaller piece if I wanted to try it, which I did. A few days later a new front and girth piece in one arrived and it fits Bruiser perfectly. I’ve never had such good customer service from a company. Not only is the harness now perfect, the company is perfect too. 😊”

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Posted 4 months ago

Thank you for your feedback Mark. I'm sorry to hear that you have not heard back from us, this is most unusual! There are certainly some other options that we can to get a snugger fit around the front. We will contact you directly to arrange this for you.

Posted 4 months ago

“Hello Jake, Many thanks for your help in advising us to get a larger girth piece for 'Milly', our 14 year old Labrador's Perfect Fit Harness. I've loosened her top piece to it's limits and it now fits better. I think we'll be alright from now on! Nice to talk with you. Best wishes Anne de Voil”

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Posted 4 months ago

Thank you for the 5 stars, Anne :) We will be sure to pass your thanks on to Jake.

Posted 4 months ago

“I first purchased a PerfectFit 2 years ago and was so impressed that I bought a second one this year and my daughter has also purchased one for each of her dogs.”

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Posted 4 months ago

We love that you are a family of PerfectFits :) Thank you for leaving us your feedback!

Posted 4 months ago

“Used your virtual chat this time, really helpful and new 'Y' shaped bit fits perfectly. Great that it is all in separate parts as other 2 sections still going strong. All delivered in time for holiday! Safe, comfy doggy! Thank you 😊”

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Posted 4 months ago

Aw, a safe, comfy doggy is the best review we could ask for, Rhian :) Thank you!

Posted 4 months ago

“The ability to interchange each of the 3 sections of this harness makes it so adaptable. Perfect fit sums up the adaptability of this harness. Louis loves it. What more can one say?”

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Posted 4 months ago

We are glad to hear that we are living up to our name, Mark and that Louis is happy in his new harness :) Thank you for the feedback!

Posted 4 months ago

“Excellent service and products.”

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Posted 4 months ago

It is good to hear that you are happy with your new harness and that the team looked after you well. Thank you for the feedback, Steve! :)

Posted 4 months ago

“I had struggled to find a harness to fit - ordering online and buying one at the local pet store - but range perfect fit and was pleased with the advice. The harnesses are a little more expensive than a typical one ordered off well known inetrnet shopping sites - but are bettre quality and the first one ordered fit! I'll be adding pieces in as my puppy grows and will continue with this brand of harness”

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Posted 4 months ago

Thank you for your feedback, Clair! We look forward to hearing from you as your pup grows :)

Posted 4 months ago

“Fantastic customer service and assistance with fitting. The harness is very well made, durable, and looks comfortable. It’s great it comes in 3 parts all sold separately so when there is growth there is no need to buy a whole new harness. Really easy to put on.”

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Posted 4 months ago

Thank you for your thorough review, Jodie :) It is great that you are happy with the quality and design of the harness!

Posted 4 months ago

“I bought a Perfect Fit 40 for my Vizsla Molly who has a 70cm girth and the recomended size of large top, small front and medium under belly fits her really well. I found this harness gave me more control against pulling than the Perfect Fit 20 I had been using previously. The harness is very well made with realy strong clips and should last a long time, it was very easy to adjust to the perfect size.”

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Posted 4 months ago

Thank you for the review, Terence :) It is great to hear that you are finding your larger 40mm harness better for your lovely Vizsla and that you are happy with the quality if the harness.

Posted 4 months ago

“Lovely harnesses, wash well. We've had one for some time, and I had to order a larger girth strap. Then decided I'd like a complete spare harness as my dog likes to roll in smelly stuff. Couldn't work out exactly what I needed but with a couple of minutes of online chat, Perfect fit were able to let me know exactly what I've had before.”

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Posted 4 months ago

It is great to hear that you found the Live Chat useful while reordering a second harness, Linda! We love your wash-one-wear-one idea! :)

Posted 4 months ago

“Replacement section as after years of use the girth strap has worn where the D ring is fitted. New section is a bit wider than the old but great to be able to order a spare part.”

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Posted 4 months ago

Thank you for coming back to us for a replacement. we are glad to hear that you are a fan of the harness' modular design :)

Posted 4 months ago

PerfectFit is rated 4.9 based on 1,933 reviews