PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 1,935 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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PerfectFit 5 star review on 15th December 2024

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m SO pleased with my pups new harness. It fits him beautifully and we had unbelievable service. The first complete harness I ordered didn’t fit exactly (my puppy is a bit of an awkward shape!) and after sending a few photos, the company sent me an alternative piece of harness by return post. I was then able to return the original section of harness. I understand as he grows I will be able to replace other sections accordingly if necessary, which is perfect. On top of this, it’s really easy to put on!”

PerfectFit 5 star review on 25th July 2024

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Posted 4 months ago

Thank you for your lovely review, Mym :) Your pup certainly looks very smart in the red top piece!

Posted 4 months ago

“Nice soft lightweight harnesses. Excellent and personal customer service!”

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Posted 4 months ago

Thank you for taking the time to leave us a review, Patricia :) It is great to hear that you are happy with your pup's new harness and that the team looked after you well.

Posted 4 months ago

“My dog is a crossing and has a wide girth in comparison to the rest of her body. Therefore a standard harness is often either to small around her body or to wide around her neck. But the Perfect Fit fits perfectly and it doesn't cover too much of her body so she doesn't get to hot in it on warm days. It is also comparitively easy to put on and take off.”

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Posted 4 months ago

Thank you for your feedback, Henny :) It is great to hear that we are living up to our name and that your lovely cross breed now has a well-fitting harness!

Posted 4 months ago

“I bought the 2metre training lead in wine colour to match the harness. I like the feel of it and the fact you can change the length easily to suit. Good quality lead.”

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Posted 4 months ago

It is great to hear that you are happy with the quality and design of your new lead, Liz! Thank you for taking the time to leave us a review :)

Posted 4 months ago

“I LOVE PerfectFit leads - the fleece edges make them so much easier to handle, even when wet. I use the 2m lead because, for me, that length is perfect. Thanks to the multiple "D" rings, I can shorten the lead if necessary or I can use it at full length or I can create a loop handle at one end, so he's got a bit of room to roam and sniff but I'm still in control.”

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Posted 4 months ago

Thank you for your thorough review, Paul :) It's just great to hear how pleased your are with your new training lead!

Posted 4 months ago

“I bought a new top piece for my schnauzers perfect fit harness as she came from Rainbow Paws & the harness was in rainbow colours. It was absolutely beautiful & have had many compliments while out on walks. The quality is amazing as you would expect with PerfectFitproducts. 5⭐️⭐️⭐️⭐️⭐️”

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Posted 4 months ago

What a lovely review, Maria. Thank you :) We love the rainbow top pieces. It sounds as if it is very fitting for your pup!

Posted 4 months ago

“With the different sizes available in sections making a "perfect fit" is achievable without too much stress.”

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Posted 4 months ago

It is great to hear that you found finding your pup's PerfectFit stress-free, Simon. Thank you for the review!

Posted 4 months ago

“These are simply the best harnesses out there. My first one is sill going strong and still looks the same after 7 years of usage. My second one bought for my second dog, now a one year old puppy had an issue with a clip. The part was immediately replaced without any charge. So 5* for quality and 5* for customer service!”

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Posted 4 months ago

Thank you for leaving us such a lovely review, Isolde! We love that you are so pleased with the quality of the harness and the service that you received :)

Posted 4 months ago

“This is the third dog we have fitted with this product, our first pugs with an awkward body shape. We now have a Labrador still growing.With this type of fitted harness we can cater for growth. Product is well made and robust. Our pugs harnesses lasted 8 years.”

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Posted 4 months ago

Wow! Thank you for coming back to us for a third time, Jane! We love that your Pugs' harnesses lasted so well ans that you haver chosen us again for your lovely Lab :)

Posted 4 months ago

“My journey with PerfectFit started 5 months ago when I placed my first order. Communication & shipping were both very good & the harness arrived a few days later. When I fitted it to my dog it was clear that the recommended size didn't work so I contacted customer service for some help. Without hesitation the arranged for a replacement component to be shipped out, free of charge, to fix the problem! Having tried the replacement for a few weeks there was still some gapping no matter how much I adjusted the harness on my dog, so I reached out for some more assistance to see whether there was something else I should be trying. Yet again without any hesitance, they shipped another replacement component completely free of charge. I've spoken to a few different customer service agents, but specifically Rhi & Steph via Instagram, and everyone has been exceptional. Polite, attentive & nothing was ever too much. Even taking away the replacement components being sent free of charge I thoroughly recommend using PerfectFit for the level of expertise & care. A great product proudly backed by superb staff.”

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Posted 4 months ago

Thank you for leaving us such a detailed review, Robb. It is great to hear that you were happy with the service that you received and that you are not happy with the fit of your harness. We will be sure to pass your thanks on to Rhi & Steph :)

Posted 4 months ago

“Excellet support in choosing the correct size, which fitted perfectly. I can highly recommend PerfectFit for both service and the quality of the harness.”

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Posted 4 months ago

Thank you for recommending us, Nigel! It is great to hear that the team looked after you well to ensure the best fit for your pup.

Posted 4 months ago

“We have found that PerfectFit harness is a good value, good quality product, especially as you can change the sizing for the 3 separate pieces of the harness as required. We also had an excellent experience with PerfectFit customer services who replaced a part which had become unstitched with no fuss or quibble. They were professional, polite and expediated a replacement which was with us in just a few days.”

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Posted 4 months ago

It is great to hear that you are happy with the design and fit of your new harness and that the team looked after you well whilst arranging your replacement piece. Thank you for the thorough review!

Posted 4 months ago

“Great customer service and great product.”

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Posted 4 months ago

Thank you for the review, Peter! It is great to hear that you are happy with the fit of your new harness and that the team looked after you well.

Posted 4 months ago

“Unfortunately I was unable to get a perfect fit for my dog my reason for giving 5* is the helpfulness of the staff I spoke with them and they sent alternative sizes for me to try again I couldn’t find the perfect fit. I found it all a little difficult so many different pieces quite confusing. I have now returned all the pieces and await my refund.”

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Posted 4 months ago

We are sorry that we couldn't help you out this time, Angela. It is great to hear that the team looked after you well. Please do get back in touch if we can help at all in the future.

Posted 4 months ago

“Great customer service regarding achieving the correct fit. Seems to be well made. Only had it a few days but very pleased.”

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Posted 4 months ago

We are very happy to hear that you are pleased with your new harness, Susan. Thank you for taking the time to leave us a review.

Posted 4 months ago

“Very comfortable fit for the dog Great for loose lead walking Excellent customer service Very happy”

PerfectFit 5 star review on 22nd July 2024

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Posted 4 months ago

We love that you are really happy with your pup's new harness, Stuart and that you are finding it helpful with your loose-lead training. Wishing many happy walkies ahead! :)

Posted 4 months ago

“Very useful to have 3 part harness a proper fit”

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Posted 4 months ago

It is great to hear that you are a fan of the modular design, Margaret :) Thank you for leaving us your feedback!

Posted 4 months ago

“Have ordered a couple of harnesses previously but one of my dogs is now slightly larger around his chest so ordered a slightly larger section of the harness to fit. Replaced the new part and it now fits him perfectly again. Also ordered a new lead for my other dog. Great products with good choice of colour options.”

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Posted 4 months ago

It is great to hear that you only needed to replace one section of your harness to get it back to fitting perfectly, Julie. Thank you for taking the time to review us :)

Posted 4 months ago

“Echo loves his perfect fit harness. . Ordering was easy and delivered very quickly. As he is a growing pup I love the adjustability. 10/10”

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Posted 4 months ago

Thank you, Christine! We LOVE that Echo loves his new harness! :)

Posted 4 months ago

“Highly recommend this product my Behaviourist for my rescue Dog recommended my only wish for your product is that you’ve done a waterproof version had to buy two for when it rains.💙😂”

PerfectFit 5 star review on 20th July 2024

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Posted 4 months ago

Thank you for sharing your feedback with us, Lorraine. We will certainly pass your thoughts on to the development team. Your pup is looking very smart in the blue! :)

Posted 4 months ago

PerfectFit is rated 4.9 based on 1,935 reviews