PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 1,935 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 1,935 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how PerfectFit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PerfectFit 5 star review on 15th December 2024

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my puppy's first harness from this company as my sister has been using them for years and recommended them to me. I can now see why! A fast response to my initial email asking for advice on sizing. Easy website to use for ordering, good choice of designs, fast delivery of the harness and excellent post delivery customer service. Jake was so patient and helpful in making sure the harness was a perfect fit for our little Busby!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave us such a detailed review, Amanda. Jake’s really pleased he could help you and Bubsy decide on the right fit, and many thanks to your sister for the recommendation! Happy walkies!

Posted 5 months ago

“I have always used perfect fit harness for my dogs previously gsd 's but nowadays wriggle spaniel puppy and as usual the harness is great and the communication with company is always very obliging and helpful”

PerfectFit 5 star review on 1st July 2024

Helpful Report

Posted 5 months ago

Thank you for coming to us once again, Angela! We just love hearing from returning customers. The fit is looking great on your pup and we love the purple, too!

Posted 5 months ago

“We approached PerfectFit as we were struggling to find a harness to fit our cockapoo. Initially I was put through to the overflow team where I was assured that I would get a call from the sales team shortly. The call came very promptly and the sales adviser was very personable and knowledgeable. He explained the modular ordering process and advised the sizes that he recommended. He assured me that if one of the modules wasn't correct (particularly as by virtue of the mixed breeds, every pup would be different) we could return it for a different size. The harness came on time and we trialled it and as it was a really good fit, didn't have to return it. Having tried several harnesses in the past, which were never quite right, I would recommend trying this company if you are struggling to find a suitable harness. There was also a very useful video and pamphlet as to how to fit the harness.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to write us such a thorough review :) It is great to hear that you found the team helpful in choosing the best fit for your mixed breed!

Posted 5 months ago

“I like PerfectFit as you have 3 pieces for the harness, I was able to just buy one part when my dog grew a little. The staff are really helpful when you ring them for advise and it is easy to exchange if you have ordered the wrong siz.”

Helpful Report

Posted 5 months ago

It is fab to hear that the team looked after you well when you needed to upgrade your harness, Pat :) Thank you for the lovely feedback!

Posted 5 months ago

“Amazing customer service and really helpful advice. Great product which looks and fits great. Love how each harness can be tailored to fit exactly. Thoroughly recommend.”

Helpful Report

Posted 5 months ago

Thank you for recommending us! It is great to hear that you are a fan of the modular design of the harness.

Posted 5 months ago

“Great customer service. I ordered two harnesses for my tint puppies using their girth measurements, and indeed they are the right size.I love how easy they are to put on and take off, and obviously adjustable to get a perfect fit! Also I love the colours and how soft and cosy the fleece parts are. Excellent product and unbeatable customer service. Many thanks indeed!”

Helpful Report

Posted 5 months ago

And many thanks to you for your lovely review, Kathleen :) It is so lovely to hear that you are happy with the fit and design of the harnesses for your puppies and also that you are a fan of the colour selection!

Posted 5 months ago

“We’ve had 3 of these that do work very well and one that is too big, but our puppy is growing so it will work in due course.”

Helpful Report

Posted 5 months ago

It is good to hear that you have returned to us as your pup is growing, Ben :) Don;t for get that we are always happy to except returns of unused pieces, so if you would like to send the one that is too large back to us, we will be happy to issue you with a refund. Thank you for taking the time to leave us a review.

Posted 5 months ago

“Really pleased with this harness and lead for our choccy lab. The lead is a good lemgth with both clipped at front and on back of harness, and this defintely keeps us both heading in the same direction more easily. I also use the lead attached just to the harness back for sniffing, relaxed, wandering times. I don't think there's ANY bit of kit that replaces reward based training with your dog, but this harness is a very happy addition.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review, Claire :) We are thrilled to hear that your new harness is complementing your reward-based training well and that you are also using the harness on relaxed sniffy walks.

Posted 5 months ago

“Absolutely outstanding service. The harness I ordered arrived and it just didn't fit my pooch.I was disappointed as she is a rescue and I wanted to start her training with this harness (recommended by an accredited trainer). I didn't fully appreciate that it has 3 sections and you can have different sizes for each so that you get that Perfect Fit. I was sceptical that I would be able to return parts or get parts that would fit. I called Customer Services and waited for the "I'm sorry but you can't return it" but No, to my surprise (& astonishment) they were friendly, very helpful and listened to what I was saying about the fit on my pooch. They asked for more information about her age, weight, girth etc and said they would send out a complete other set with different sizes. I could then mix and match to try to get the best fit. They did indeed send out another one completely free of charge. The only thing they ask is that you pay for postage to return the parts you don't want. I was concerned that the parts I was sending back would have dog hair on so I called them. Once again, they were friendly and helpful and said that they understood this would be the case and that it was perfectly acceptable as long as the items were still in a saleable condition. Once again, this company more than exceeded any expectations I had. I duly found the right fit and returned the parts I didn't need. I was more than happy to pay for the return as it meant I got a harness that is the Perfect Fit for my dog. In this day and age it was an absolute pleasure to do business with this company not something I feel very often. If you are thinking of using them, be assured that they truly do offer a unique customer service experience if you need it. I am writing this wholly independently and have had no other interaction with Perfect Fit other than that mentioned above but I was so taken aback by their excellent customer service that I felt I just had to write a review. I have one very happy "in training" pooch,”

Helpful Report

Posted 5 months ago

Wow! Thank you so much for your lovely, thorough review. Our main aim to ensure a well fitting, comfortable harness for the dog and it really means a lot to us when our customers appreciate this and take the time to let others know about their experience. We wish you many happy walkies ahead and you and your pup the best of luck with your training.

Posted 5 months ago

“Very happy with this harness. Wanted one that doesn't rub against his "armpits" as other brands seem to do this. Went by the measurement guide on the website and sizing perfect.”

Helpful Report

Posted 5 months ago

Hello there It’s wonderful to read you are happy with your dog’s harness. The ‘armpit’ area is such a sensitive area so the PerfectFit has been designed with adjustable parts to ensure this. We are super thrilled to hear you are happy! 😊

Posted 5 months ago

“Lovely personalised fit harness, with fleece sections to prevent rubbing. Customer services amazing, Jake was so helpful. Highly recommend.”

Helpful Report

Posted 5 months ago

Hi Lynzi Thanks for your review, we have passed this on to Jake and he’s delighted he could be of help! Happy walkies! 🙂

Posted 5 months ago

“The first sizing I tried wasn't quite right and the team were fantastic about sending over different pieces and tying them out to see what works best, and I could send back the bits I didn't want with no hassle. Seems very sturdy, you can adjust to give the right sort of fit you need depending on your dogs needs, and the fleece is extremely comfortable for the pup!”

Helpful Report

Posted 5 months ago

Hello Lucy We are thrilled to hear we could help find you the right size after the initial order. It’s so lovely to hear your dog is comfortable in their harness and you find it sturdy and adjustable enough. 😍

Posted 5 months ago

“Easy to order on line, sent measurements in and given advice for 7 month puppy. Fitted perfectly with enough adjustment room to fit into adulthood. Very pleased with purchase and the harness fits securely so I'm not worried pup can back out of it.”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to leave us a review. It’s great to hear you’re happy with the harness and pup has a comfortable and adjustable harness to take them through to adulthood. Happy walkies! 😍

Posted 5 months ago

“Excellent products had exactly the harness my pouch needed after, I looked on many other well known shopping sites and pet stores. I found the one my dog needed because he had a collapsed trachea, after altering the straps it fitted him perfectly and is very comfortable. He's enjoying his little walks out and about again. Top class company who genuinely have the harness you may need. I wouldn't hesitate to recommend to family friends and other dog walkers.”

Helpful Report

Posted 5 months ago

We are glad to be able to help your pup feel more comfortable and safe Mark. Thanks so much for your great review :)

Posted 5 months ago

“The company is helpful, intelligent & provides an excellent service.”

PerfectFit 5 star review on 28th June 2024

Helpful Report

Posted 5 months ago

Your pups are incredibly beautiful, give them a hug from us :) Thank you for your review.

Posted 5 months ago

“Just what it says on the tin. Perfect fit. You can mix and match different sizes to get that perfect fit. Durable and after 2 and half years of hard use and abuse we only needed to replace one part which snapped due to my mental doggo”

Helpful Report

Posted 5 months ago

Thank you so much Aneta :)

Posted 5 months ago

“I purchased the blue lead to match Ozzys perfect fit harness. He looks great in it. Fast delivery.”

Helpful Report

Posted 5 months ago

We are very pleased to hear this Susan! Happy walkies to you and Ozzy! :)

Posted 5 months ago

“This is a great product fits great perfect service”

Helpful Report

Posted 5 months ago

Thanks so much Allan! :)

Posted 5 months ago

“Personal service is what this company is about - not just for dogs but for their keepers too. We had a problem with one of their harnesses (we have two) which has been diagnosed and sorted out carefully and quickly. Delighted and wouldn’t hesitate to recommend them.”

Helpful Report

Posted 5 months ago

We are happy to help Roderick :)

Posted 5 months ago

“Everyone we spoke to at PerfectFit were very helpful, I would definitely recommend them”

Helpful Report

Posted 5 months ago

That is very kind, thank you so much :)

Posted 5 months ago

PerfectFit is rated 4.9 based on 1,935 reviews