PerfectFit Reviews

Name: PerfectFit
Address: PerfectFit, Unit 1, Advantage Business Park, Spring Lane South, Malvern, Worcestershire
Rating: 4.88

4.9 Rating 2,309 Reviews

97 %

of reviewers recommend PerfectFit

4.9

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how PerfectFit made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PerfectFit 5 star review on 16th April 2025

717

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant personal service. So helpful and you get to speak to an actual human without having to go through looks of “press 1 for…”. Highly recommend”

Helpful Report

Posted 1 month ago

We always love a chat on the phone! We are pleased to hear that you found our helpline helpful in choosing the best fit for your pup. Thank you for the lovely review 😊

Posted 1 month ago

“Very good customer service. I emailed and spoke to someone by phone to ask for advice. Easy to put on and off. Our golden retriever pup has been happy to wear it from the start.”

Helpful Report

Posted 1 month ago

It is lovely to hear that your Goldie pup is happy in their PerfectFit, Sian and that you found the phoneline helpful. Thank you fro the review 😊

Posted 1 month ago

“The most comfortable soft fabric with a fit customised to my dog's unique shape. Highly recommend!”

Helpful Report

Posted 1 month ago

Thank you for recommending us, Lucinda! We love that you are a fan of the super-soft fleece padding and that you are able to find the best combination of pieces to fit your dog 😊

Posted 1 month ago

“Brilliant long lasting products. A rare problem with a product swiftly dealt with by Gilly. Exceptional customer service. Very pleased. Thank you PerfectFit 🐶”

Helpful Report

Posted 1 month ago

And thank you for your lovely review, Jane 😊 It is great to hear that our products are standing the test of time! We will be sure to pass your thanks on to Gilly.

Posted 1 month ago

“This is my third set of harnesses. I have two dogs so thats six in total. They are brilliant. I have to wash them daily as my fur babies have sensitive skin. The first set i bought is just begining to look a bit tatty. On saying that washed every day for five years. Pretty good i think.So yes they are brilliant. Highly recomend.”

Helpful Report

Posted 1 month ago

Wow! Thank you fro coming back to us for a third time, Angela! We are very pleased to hear that your harnesses are standing the test of time ans wear! 😊

Posted 1 month ago

“Good communication, speedy despatch and easy to follow fitting guide and how to return parts for your perfect fit. Fortunately everything fitted on arrival so no need to test the exchange service.”

Helpful Report

Posted 1 month ago

It is wonderful to hear that you found ordering your harness quick and easy, Joanne and that the fit was right first time. Thank you for your lovely feedback! 😊

Posted 1 month ago

“We couldn't find a harness to fit our collie. The modular system of PerfectFit allows us to use different sizes so that it fits. After years of use and coping with her pulling, we experienced a break which was no surprise. With this system we were able to replace just that section.”

Helpful Report

Posted 1 month ago

It is great to hear that you are a fan of the modular design, Rebecca! Thank you for your review 😊

Posted 1 month ago

“I was advised by our dog trainer to get this for my small Jack Russell. Amazing.”

PerfectFit 5 star review on 4th March 2025

Helpful Report

Posted 1 month ago

Aw, what a great fit for your little Jack! We love the red on him, too 😊 Thank you, Verity!

Posted 1 month ago

“Very friendly and helpful,would recommend you to all my friends.”

Helpful Report

Posted 1 month ago

Thank you for recommending us, Christine! 😊 It is just lovely to hear that the team looked after you so well!

Posted 1 month ago

“Helpful service to choose the right size replacement part for our harness.”

Helpful Report

Posted 1 month ago

We love that the team looked after you so well, Monica! Thank you for your lovely feedback! 😊

Posted 1 month ago

“Very helpful customer service, efficient and friendly and will ensure that your harness is correct putting the dog’s welfare first. Would definitely recommend for a quality product,”

Helpful Report

Posted 1 month ago

Thank you for recommending us, Sharon 😊 It is great to hear that you are happy with the quality of your new harness and that the team looked after you so well.

Posted 1 month ago

“Fabulous customer service team and excellent harnesses - the flexibity of the Perfect Fit system and knowledge (and patience) of the team made the process of "fitting" my anxious, reactive boy very easy.”

Helpful Report

Posted 1 month ago

We love that we helped to make fitting your nervous boy easier, Nicola. Thank you for leaving us a review 😊

Posted 1 month ago

“Very helpful customer service. Replaced our fist perfect fit harness which was 8 years old. New one is lovely and fits well”

Helpful Report

Posted 1 month ago

Thank you for coming back to us for a second time, Dawn 😊 It is great to hear that you are happy with your pup's new harness and that the team looked after you so well.

Posted 1 month ago

“Receive products on time very happy fitted my dogs perfectly”

Helpful Report

Posted 1 month ago

It is great to hear that you are happy with the fit Michael and that they got to you in good time. Thank you for the feedback! 😊

Posted 1 month ago

“Excellent service & advice. Don’t waste money on other harnesses as we have in the past. I would highly recommend!”

Helpful Report

Posted 1 month ago

Thank you for recommending us, Tim! It is great to hear that the team looked after you well! 😊

Posted 1 month ago

“I have a mix breed so I needed to email to find the best size for my pup. I had a very friendly reply the next day with the recommended size and it fits perfectly, better than any other harness I’ve bought. My pup doesn’t like harnesses that go over her head so the clips around the neck are very useful.”

Helpful Report

Posted 1 month ago

We just love to hear when we have been able to help with a well-fitting harness for a pup who does not like things going over their heads, Rhian 😊 It is also great to hear that the team looked after you well. Thank you for reviewing us!

Posted 1 month ago

“So easy to order, our rescue is a big boy so I emailed his measurements and I was advised what to order, so I did and a couple of days later his harness arrived and it really is the perfect fit for him, so well made and the customer service is fantastic too. Can’t recommend them highly enough!”

Helpful Report

Posted 1 month ago

We love that you found the email service useful to find the best fit for your big lad, Julie! It is great to hear that you are happy with the quality and customer service, too. Thank you for your lovely review! 😊

Posted 1 month ago

“We have a Dogs Trust rescue dog with an aversion to being harnessed and unharnessed and sometimes has to be left with his harness on. The PerfectFit harness enables our dog to have an absolutely perfect and comfortable fit enabling us to leave his harness on for days if the need arises. Excellent quality - we now have two of them and would definitely buy again. Many, many thanks.”

Helpful Report

Posted 1 month ago

And thank you for your lovely review, Jacqueline! It is so good to hear how happy your lovely rescue is in his PerfectFit 😊

Posted 1 month ago

“If I could give them more stars I would ! The product is great, the fact it’s in sections allows the best fit and it’s well made and really durable And there customer service is second to none, prompt, polite and so helpful If you need a harness for your dog these are the people you need”

Helpful Report

Posted 1 month ago

Aw, thank you for your lovely review, Michelle! It is wonderful to hear how happy you are with your new harness and that the team looked after you so well 😊

Posted 1 month ago

“Freddie very happy to wear it - seems to be very comfortable for him.”

Helpful Report

Posted 1 month ago

It is great to hear that Freddie is happy in his new harness! Thank you for the review! 😊

Posted 1 month ago

PerfectFit is rated 4.9 based on 2,309 reviews