“I bought Chloe from Perfume Click, a scent I have worn for many years and know well. Before I ordered it I emailed the company and asked for confirmation that if I was not happy with the scent I could have a refund (I was a little nervous about buying a perfume on the web). They assured me that I would be refunded if not happy.
When it arrived I immediately knew that it was not right- I have since found out that it was a different version of Chloe? It didn’t smell good and made my skin itch. When I contacted Perfume Click they told me to send it back special delivery which I did- it cost £7. When they received the perfume they said that not only could I not have a refund but that I would have to pay to have it sent back to me.
I understand that it is my mistake that it was a different type of Chloe- although it was not clear on the website and I can see that others have made the same mistake. When I pointed this out I was told that ordinarily they would have no problem refunding me as it is not the product I want BUT that wasn’t possible as there was ‘red marks’ inside the box. I had no idea what these were so I asked for pictures to be sent across.
What made me really angry is that while this conversation was going on I received an email telling me that my perfume had been dispatched. I had not said that I wanted this to happen. I was trying to find out if it would be possible to exchange the perfume for the Chloe that I wanted- even if I needed to pay more. When the perfume arrived I saw the red marks and they were absolutely tiny: like a red pencil had lightly scraped the inside of the box. I do not know where these came from but I do know that the perfume could still be sold and that a box can be replaced. It is clear to me that Perfume Click just wanted me to go away. I have now lost a large amount of money (plus the cost of having it delivered PLUS £7 getting it returned!) and a perfume that I cannot wear. It smells like the Chloe I have always worn mixed with a harsh unpleasant smell. I will NOT be using Perfume Click again!! The person who emailed me was very polite but completely scammed me by sending it back to me without my consent.”
