Name: Peruvian Connection
Rating: 1.88

“I purchased clothing items from Peruvian Connection over a span of about 20 years. I have not bought anything in the past 5 years because the prices were not aligned with the quality, i.e., overpriced. In the future, I will consider only the Peruvian wools and cottons and bypass overpriced synthetic fabrics mass-produced in Asian countries.”

Helpful Report

Posted 1 day ago

“I have been a regular buyer of Peruvian Connection clothing for about 2 decades. 1 out of 2 articles of clothing in my closet are PC. But something has changed for the negative. 1. The website used to allow you to read other shoppers´ reviews. This was so helpful and I counted on the reviews as a guide (size, fit, quality). WHAT HAPPENED ? No more reviews 2. Every item was Made in Peru. No more! WHAT HAPPENED ? 3. The styles and the fabric motifs were luxury/high quality. Now, for the past 6 months or so, everything seems cheap, fast fashion. I am so so disappointed.”

Helpful Report

Posted 1 month ago

“I have been a regular buyer of Peruvian Connection clothing for about 2 decades. 1 out of 2 articles of clothing in my closet are PC. But something has changed for the negative. 1. The website used to allow you to read other shoppers´ reviews. This was so helpful and I counted on the reviews as a guide (size, fit, quality). WHAT HAPPENED ? No more reviews 2. Every item was Made in Peru. No more! WHAT HAPPENED ? 3. The styles and the fabric motifs were luxury/high quality. Now, for the past 6 months or so, everything seems cheap, fast fashion. I am so so disappointed.”

Helpful Report

Posted 1 month ago

“Peruvian Connection lists velveteen as velvet. It is not the same. Silk velvet is real velvet. Velveteen wrinkles permanently. I bought a jade green top and wore it once. It is so wrinkled I can't wear it again. I also bought a black "velvet dress." Same problem. It was an expensive item and not being able to wear it again is disappointing. I hoped it would last for years. I do not appreciate their shipping fees. They should understand in a competitive market there are merchants that offer free shipping and returns. I have been a customer of this company for nearly 20 years. The customer service and quality have gone down. Also, "Peruvian" does not reflect the origin of all items. The company has eliminated customer critiques. That is suspicious. A good company will receive good reviews as well as some poor ones. Let the customer decide which reviews are pertinent. My items were worn before I noticed the creases. Therefore, I did not return them.”

Helpful Report

Posted 3 months ago

“Items ordered Sept 10, were promised by end of September. It end of November and item still has not arrived and company does not provide updates to customers. Even now, date of arrival is ambiguous.”

Helpful Report

Posted 4 months ago

“Very disappointing and underwhelming customer service. I ordered a dress and paid for overnight shipping. The website says very clearly that it should arrive the next business day. It is now taking double that and they refuse to refund the shipping fee. I have ordered many dresses with this company before and shipping has always been an issue. This company is very expensive and I didn't mind it so much because the products were good and the costumer service was nice. But now I have no motivation to buy with PC anymore.”

Helpful Report

Posted 9 months ago

“I haven't dressed up for several years, and now that we're planning a transatlantic trip on the Queen Mary II, I need some nice things. Ten or 15 years ago, I bought a few items from Peruvian Conn and was thrilled with their quality and uniqueness. This time, I ordered three flowery dresses and was so disappointed in their quality I couldn't keep any of them. I returned them all and have gotten a partial refund -- maybe the rest will come. But meanwhile a merchant of high-end OOAK clothing has faded from the scene. It's sad.”

Helpful Report

Posted 1 year ago

“I recently ordered 4 dresses on sale from Peruvian Connection. Before ordering I called to make sure that they would be shipped FED EX and would require a signature before being dropped off. We live in a city where packages are frequently stolen so this was absolutely necessary. The dresses were not shipped Fed Ex and were delived without a signature. Fortunately, I was home and got the package before anyone else. Fortunately, this was not a big deal but slightly annoying. They arrived at least a week later than promised. Again, not a big deal, but did require my calling them a few times to determine the status. Although the style of all the dresses were very nice, the quality of the dresses were not what I would expect from PC. Although they were on sale, they were still expensive. I kept 2 of the dresses which seemed to be better quality. Interestingly, they were made in Peru. The other looked much more cheaply made and when I looked at the tag, they were both made in China. Unlike several people, I did get a refund on the 2 dresses I mailed back within 2 weeks. Also, the people I spoke to several times regarding the slow arrival time were very nice and helpful. Sadly, I don't think I'll be buying clothes from them anymore.”

Helpful Report

Posted 1 year ago

“I've been purchasing from PC for several years and I've always been very happy with my items and with the service. This month I ordered the Layering Tee, which I've gotten many times in the past. The new version is much thinner and flimsier, and feels like it will not hold up very well. I'm going to try it, since I use these tees all the time and love the style. But, if it doesn't wash well and last over time, I will not re-order. For the first time ever, I received an error in my order, and noticed that there are no sizes or colors shown on my invoice or in my e-mail confirmation. This isn't a good way to ship someone's items! Also noticed that, all of sudden, there are no customer reviews on their website, and no place to write a review. I agree with the person below who said that if she can't read the reviews, she won't order from them anymore. This has always been a fabulous company, now it seems to be going downhill. Finally, I've noticed that PC is trending toward "Haute couture" lately, for astronomical prices. That will also drive me away. Please spend more on quality items, even if it means spending less on fancy boxes and packaging!”

Helpful Report

Posted 1 year ago

“Despite using the company's sizing directives, neither of the dresses I ordered fit. This has happened several times with this company, and I resent their high mailing fees--a wasted $28. Unless you are a woman over 5'7" and wear a bra size C or under, save your money. These clothes are not designed for you. On the upside, the merchandise does arrive nicely, lots of tissue paper and a sturdy box. But it's the consumer who pays for it.”

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Posted 3 years ago

“I really like Peruvian Collection clothes for style and quality, but in comparison with other quality retailers I find them somewhat overpriced. But my biggest problem with them is their long delivery times and lack of associated customer service. I order much shopping online, and can honestly say they take longer than ANYONE else - I’ve had items from China arrive faster! I’m still awaiting delivery of a scarf, three weeks after I ordered it. Poor, when you consider their prices.”

Helpful Report

Posted 6 years ago

“Customer service is terrible. At least on line and over the phone. It seems that they take forever in shipping. Ordered on Wednesday and they MAY ship on the next Monday, if I’m lucky. I should have gone to the store myself. They keep rubbing in that it takes 5 to 7 days after shipping g yet the shipping takes one week. They didnt read my question properly and had to repeat myself. Not concentrated in the conversation. Bad customer service. Clothes look nice but dice me a break.”

Helpful Report

Posted 6 years ago

“£177 for a viscose dress made in china. Sorry but the picture looked like there was texture to the dress. Sadly disappointed and it will be returned.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

Peruvian Connection Reviews