Pet Drugs Online Reviews

Name: Pet Drugs Online
Address: Unit 7B, Burnett Business Park, Gypsy Ln, Bristol
Rating: 2.35

2.4 Rating 85 Reviews

32 %

of reviewers recommend Pet Drugs Online

2.4

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

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Pet Drugs Online 5 star review on 9th October 2023

David King

Pet Drugs Online 1 star review on 18th July 2023

Cristina

Pet Drugs Online 1 star review on 29th October 2021

Lesley

Anonymous

Anonymous // 01/01/2019

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“This has to be the worst most… This has to be the worst most fraudulent company I have ever used on the internet. I do not recommend them to any one. They advertise false promises to deliver, when they don't dispatch and definitely don't deliver on time. I will never ever use again and will certainly not recommend to anyone, I have informed trading standards of their false advertising, not even sure if they are legit. Dont promise a first class post, charge people for it and then dont send.....disgusting company. When you pay extra for fast delivery it is for the animals interest of course, animal lovers they are certainly not!!!”

Helpful Report

Posted 5 years ago

“Dreadful company, make promises and offers they just dont have, or keep. If you want security that they are animals lovers and really have your pets best interest at heart, DO NOT USE THIS COMPANY. Make offers of fast next day deliver for medication that your loved ones really need, then dont dispatch or deliver on time. Even charge extra for next day delivery, take your money, which is really all they are after, and still dont deliver essential orders. If you want to get medication from real animal lovers that deliver when needed, pay the extra and use you own vet. This outfit if a real fraud and real let down...”

Helpful Report

Posted 5 years ago

“Product very competitive price, but sadly delivery is most unreliable. First order came in good time, but subsequent orders have caused such a terrible experience that I will not be ordering again. For instance, the website tells you the order is complete when it hasn’t even left the warehouse.”

Helpful Report

Posted 5 years ago

“First order ever placed with them for a specific and expensive dog food. After a week I had heard nothing and no delivery. However almost £50 had been deducted by them from my account. I telephoned to find out where the food was - my dog's supply was now running low. I was told there was no stock of what I had ordered. How could they have taken the money out of my account when they had no stock?!?! And not even email or telephone me to tell me?!?! I would give them zero stars if I could.”

Helpful Report

Posted 5 years ago

“Customer service was horrible, talked at like I was stupid. They should not be allowed to sell insulin online. Leave it to a real VET because there was no care that our dog has now not got any insulin. Once I finally receive this order ("because they don't post insulin on a weekend - it does say that on the website ok!") I will not be using them ever again. Just rude! Train your staff!”

Helpful Report

Posted 5 years ago

“Like one of the other reviews here i have to be generous and give one star because there was no zero option. My first order and it will certainly be my last one part of it was missing and no invoice present with the order. Spoke to two people at customer services who responded in exactly the same way stalling the issue and not wanting to deal with it. I'd love to know what these customers had to do to get a happy service and give a complete star rating, probably glue their lips to their arses of which i am not doing”

Helpful Report

Posted 5 years ago

“I will certainly buy from them again. Easy to upload prescription and I got my order after 2days.”

Helpful Report

Posted 5 years ago

“I always order through pets at home but this time decided to try pet drugs online. After one week of contacting pet drugs online and dpd I never got my product. Both costume service didn’t help me and the answer was the same every single day “tomorrow it will be deliver” I spend 6 days contacting and after several complains they still didn’t care. Please don’t use their services, it’s just a big headache if you aren’t unlucky to have an issue you will be stuck and no solutions will be made. I prefer to spend money in transport and go to other store than rely on their terrible services.”

Helpful Report

Posted 5 years ago

“Hi I have placed 2 orders with Pet Drugs Online. So i am a new customer and a very happy one. The website is easy to use, customer service keeps you informed every step of the way after you have placed an order and if you e mail you get a reply quickly. Prices are great too!!!! Fantastic keep up the good work guys.”

Helpful Report

Posted 5 years ago

“Very friendly, helpful when called. Clear advice given regarding prescriptions. All medications arrived by post without delay”

Helpful Report

Posted 6 years ago

“Fantastic service and saved me a fortune on what it cost at the vets.”

Helpful Report

Posted 6 years ago

“Fantastic service as always! I have been using the company for a while now due to the low prices, quick delivery and friendly staff. I will always recommend this company to my friends.”

Helpful Report

Posted 6 years ago

“I have used Pet Drugs Online for a while now. They have saved me a lot of money over the years! Delivery is always quick. No problems :-)”

Helpful Report

Posted 6 years ago

“products well priced and packaged, efficient delivery and reliable!”

Helpful Report

Posted 6 years ago

“They've helped me make my Macey's medication far more affordable. Her she's got joint and organ problems and so the cost of meds from the vets was very high. She was going to get them, but it was a struggle. So I was delighted to find I could by these medicines online far cheaper. Keeps the old girl going a treat and with no vet trips either!”

Helpful Report

Posted 6 years ago

“Great service, fast delivery and competitive prices! Highly recommend to everyone who hasn't used it!”

Helpful Report

Posted 6 years ago

“I've been using Pet Drugs Online for past 3 years and I've always found them to be excellent value and fast service. Anytime I have had to call their customer service staff are always friendly, informative and very good at what they do. I have told lots of my friends about the site and they have all had similar experience. The site is easy to use and I for one could not recommend them more highly.”

Helpful Report

Posted 6 years ago

“Second time we have ordered our dogs prescription. We are saving 50% each time and getting 50 rather than 20 tablets. Amazing value over our vets.”

Helpful Report

Posted 6 years ago

“Extremely bad customer service. There was a problem with my prescription and they never bother to contact me to inform me, I was left waiting thinking everything was fine until I called them to ask what happened to my order. The women on the phone blamed the lack of contact on a system problem & reading the reviews there seems to be a lot of system problems with this company…”

Helpful Report

Posted 6 years ago

“Placed my order with this company for the first time. E mail my dog prescription the following day to be told 24 hours later that the recipient server did not connect. When contacted, the company said there is nothing wrong with our server. Should be my e mail address !!!! 1 star too good for them. Nil point more likely. Hopefully I will get my money back straight away or will I have to wait due to server issue !!!!”

Helpful Report

Posted 6 years ago

Pet Drugs Online is rated 2.4 based on 85 reviews