PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,430 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know some people are sceptical of what is written in reviews. But I can honestly say I am astounded how well the E.N.Zyme stain & odour remover works. Our dogs have had accidents on our carpet and have tried other solutions nothing has worked. Even having them professionally cleaned. But this product is amazing and removes the stain. We also spray it over the whole carpet and it takes the dogs smell away. Orders I have placed have been handled extremely well. Please give it a try !!”

Helpful Report

Posted 3 years ago

“Great product and quick delivery. Highly recommended.”

Helpful Report

Posted 3 years ago

“I have just put in my second purchase of products. Very good product and very professional company. Very easy to navigate”

Helpful Report

Posted 3 years ago

“Awful i am still waiting for my order. I have received overseas orders before yours and they were placed same tine as yours”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for taking the time to provide us with feedback, we do value everything our customers have to say as this helps us do better! We do strive for 100% of our orders to be dispatched the very next day, and it is very frustrating that once we pass this over to the courier services, we do not have much control over time frames, especially given the current COVID case crisis. That being said, we are working vigorously to find better options for our customers and will continue to navigate through the best partners to work with during this time, ensuring as speedy a delivery as possible. Stay safe and take care!

Posted 3 years ago

“It has helped my home smell clean again- an intruder kitty keeps peeing on our doors and my boy cat does it back - gross and stinky but these products have been a dream!! A nice smelling dream 💚”

Helpful Report

Posted 3 years ago

“Fantastic service, amazing product even got out non pet stains, fast delivery, have recommended to all my pet owner friends. The photos are of my two chihuahuas they r the love of my life.”

PetLab 5 star review on 30th December 2021

Helpful Report

Posted 3 years ago

“Great cleaning product, no strong chemical smells or harsh damage to surfaces. Do love the lingering vanilla aroma left in the rooms!”

Helpful Report

Posted 3 years ago

“Very happy with your product, my carpet stains have been removed and no more doggie pee smells , extremely satisfied.”

Helpful Report

Posted 3 years ago

“Awesome products that really work! Will continue to buy ! No more stinking fake lawn with our 4 dogs”

Helpful Report

Posted 3 years ago

“Excellent product,very pleased with the results.”

PetLab 5 star review on 28th December 2021

Helpful Report

Posted 3 years ago

“Prompt despatch and excellent products”

Helpful Report

Posted 3 years ago

“Excellent product. We have tried almost every product available but PetLab works first time. PetLab leaves behind a nice smelling area (artificial turf) when we apply it. We have just ordered more after our initial order last week, that’s how good it is!”

Helpful Report

Posted 3 years ago

“Love the products I’ve tried so far, hence the Hugh rating. However, still waiting to receive parcel supposedly delivered to our address by Sendle on Wednesday 22nd December, but nowhere to be found. Disappointed that delivery service seems to be somewhat unreliable.”

Helpful Report

Posted 3 years ago

“Pet Lab is the best product I have ever used 💓 💖 and I highly recommend it to everyone”

Helpful Report

Posted 3 years ago

“Though I didn’t find the product helped the odour removal, I appreciate how this company honoured their words to refund the payment if I found their products don’t work as advertised. For this best practice they deserve the 5stars rating.”

Helpful Report

Posted 3 years ago

“Have used the spray product on our fake lawn. Fantastic result have tried other odour cancelling sprays. Petlab disinfectant has solved the issue of our dog using the lawn area as there is nowhere else for her to urinate. Thank you”

Helpful Report

Posted 3 years ago

“I absolutely love this company and their product. Their customer services is above so many other companies. Thanks guys”

Helpful Report

Posted 3 years ago

“Items have not arrived so can not review. Waiting over 1 month. I also get far too many emails from you”

Helpful Report

Posted 3 years ago

“Amazing product. I have tried everything to get the smell of the dog pee off my rug and couch and nothing has worked. Pet Lab did the job. Fantastic. The smell has gone completely.”

Helpful Report

Posted 3 years ago

“Very happy with service, communication and of course products”

Helpful Report

Posted 3 years ago

PetLab is rated 4.8 based on 2,430 reviews