PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,430 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We don't own a dog, however, at times can have 3 at our house, using our artificial turf as their toilet. (kids dogs). There was a time where we couldn't open our front windows due to the stench. It took a couple of goes, but the enzymes work. Have just ordered my second bottles. Thankyou.”

Helpful Report

Posted 3 years ago

“Great stuff. Now you just need a repellent a spray and life would be perfect”

Helpful Report

Posted 3 years ago

“Stain lightened and smell removed.”

Helpful Report

Posted 3 years ago

“As a Self-employed, Professional Carpet Cleaner in business for 10 years, I have tried many products that make outrageous claims, so when I saw "Petlab Double Strength Urine Stain & Odour Remover" I was a little skeptical. I gave it a go and I have to admit I was very pleasantly surprised. It did everything they said it does and I was extremely happy with the result,, I have no problem recommending this product and I will most definitely purchase more and use it again,, Great stuff keep up the good work”

Helpful Report

Posted 3 years ago

“We are very happy with the products and have already used them twice.”

Helpful Report

Posted 3 years ago

“I must begin by saying I’m one of “those” people that are the first to pick up an odor, and sadly have a short connection between bad odor and gag reflex!! So somewhat cautiously I agreed to a companion husky for my disabled son, knowing that the smell could be a problem for me. Like a self fulfilling prophecy, the doggy smell affected me, and I was conflicted, because the husky was doing more good for my son than imagined. So, in desperation did what we do in a crisis, googled the problem, and I seen good reviews from petlab, so chose to go for it, and give it a go. To my surprise and pleasure, the disinfectant killed the problem to such a degree now that I don’t hold my breath to protect my nose picking up doggy odors!! I’m impressed, and gotta say I love that goofball husky too!!!”

Helpful Report

Posted 3 years ago

“We had a bad case of "stale dog pee" smell on our relatively new carpet . We had tried several solutions and even had professional carpet cleaners in ... we are about at the point of ordering new carpet when I came across Petlab online. Though a little cynical, given the failure of everything else we decided to give it go. The result .... AMAZING ! The carpet smells like new, the stain has gone and I am a total convert and would thoroughly recommend Petlab . Thank you !!”

Helpful Report

Posted 3 years ago

“Pleasant smell and really does stop the stain.”

Helpful Report

Posted 3 years ago

“I liked the smell but unfortunately it has made bigger stain patches rather then removing the wee stains, so unfortunately I won’t be re purchasing this product. The price I paid for something to only do have of what it claimed is a little disappointing, but like I said the smell was nice.”

Helpful Report

Posted 3 years ago

Hi Tanya, Thanks so much for your feedback. This is quite a common occurrence, stains can worsen before getting better, as the Enzyme solution works to bring the uric acid crystals to the surface before removing them completely. I would suggest trying a few more applications. I you require further advice please reach out to our friendly customer care team!

Posted 2 years ago

“I have ordered your product over a month ago and have not yet received it”

Helpful Report

Posted 3 years ago

“Great product received as and when promised. Very impressed with my first order. Thanks PetLab!”

Helpful Report

Posted 3 years ago

“PetLab offers an amazing product at a good price. I have tried other products but PetLab is the best. It does all that it says it will. The service from this company regarding ordering and delivery is much appreciated too for such quick and efficient service. Highly recommend to all pet owners. Thanks, PetLab!”

Helpful Report

Posted 3 years ago

“Excellent product would highly recommend Petlab to my friends who have fur babies”

Helpful Report

Posted 3 years ago

“Have only used one batch in bottle which attaches to hose on our artificial lawn. Odour was good for a few days but came back again when we had a bout of very hot weather”

Helpful Report

Posted 3 years ago

“I like your products and have reordered them. But I am very disappointed in the service provided by Sendle and Couriers Please. So much so that I may look for another similar product. Both these companies have disabled or hidden most ways to contact an actual person.”

Helpful Report

Posted 3 years ago

Hi Carol, We take our valued customer feedback very seriously so thank you for taking the time to provide us with this feedback regarding the third-party carriers we work with. We do try to work with several service providers to ensure the quickest delivery and are always pivoting and navigating ways to do better. If you are going to purchase again, please get back in touch and we can ensure your order travels with a different carrier. Thanks, take care!

Posted 3 years ago

“These products are the absolute “BOMB” Cleans all sorts of stubborn stains and smells amazing. Thoroughly recommend PetLab products!!”

Helpful Report

Posted 3 years ago

“Love the product”

Helpful Report

Posted 3 years ago

“Love this product. Works on old stains and leaves a fresh scent.”

Helpful Report

Posted 3 years ago

“Amazing service and quick delivery Keep up the good work”

Helpful Report

Posted 3 years ago

“Easy to order and prompt delivery for products that work”

Helpful Report

Posted 3 years ago

PetLab is rated 4.8 based on 2,430 reviews