PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,427 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“It doesn't work 😕 my dog and cats keep going back to the same spot even after cleaning it and sparying it all with your products”

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Posted 2 years ago

“The PetLab Urine Stain Odour Remover is amazing. We have been able to remove urine odours and stains from carpet that we were considering replacing. As a foster carer for dogs, pet stains and smells are inevitable but this product works like magic. I am so glad I came across it!”

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Posted 2 years ago

“All PetLab cleaning products are truly amazing! But my favourite would have to be the 3-in-1 disinfectant spray, it doesn’t harm your furniture, smells divine and is so easy to use. You simply spray and leave it without even having to wipe it up! And most importantly, I love knowing I’m using products that won’t harm my pup. Thanks PetLab for all your incredible products.”

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Posted 2 years ago

“I’m so glad I bought this product as it really helps with the urine smell on the artificial grass”

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Posted 2 years ago

“This is so far the best product I have ever use. I used to purchased those products from Coles n Wollies, they are cheaper but just waste of Money because it doesn’t help me with my problems at all. I really like their odour and stain remove products, my house finally smell good again since I start using this product 🤩”

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Posted 2 years ago

“Excellent service, prompt despatch and delivery. Excellent quality product. Will be purchasing more”

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Posted 2 years ago

“At last something that actually works”

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Posted 2 years ago

“I feel the product is a bit disappointing. I used it on cat urine and followed the instructions on the bottle and also sought extra assistance by email however I can still smell the urine”

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Posted 2 years ago

“Love their product, can't find better.”

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Posted 2 years ago

“I have searched everywhere for a product to help with my fur babies accidental messes, nothing has ever completely and permanently removed the smell until I discovered PetLab, I will never buy any other product again.”

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Posted 2 years ago

“I like the smell it has but it doesn't last for very long and it only takes the dog smell away for a very short time as well I have to use it 3 times a day and I only have a 12 week old puppy.”

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Posted 2 years ago

“Excellent easy to use products, that doesn't harm pets. Leaves everything smelling fresh. Very happy repeat customer.”

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Posted 2 years ago

“Did not prevent our dog urinating on the mat”

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Posted 2 years ago

“With 2 little puppies in the house, PetLab has been a SAVIOUR!!! Seriously, it takes away the scent of wee, and is so easy to use. Couldn't live without it. Thankfully our puppies are learning to wee outside, but every now and then they have an accident, so .. it's PETLAB to the rescue.”

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Posted 2 years ago

“Shammy towel - live by the beach and pup a regular swimmer - works well to rub down before coming back inside - will probs order another😊 Quick response between order and delivery; easy ordering 👏👏”

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Posted 2 years ago

“Great product and eco-friendly and it works!”

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Posted 2 years ago

“I have bought every product from pet lab, even a door mat. I have two old fur babies and sometimes they’re on their own while I work and therefore there’s wee wee on the towels I leave for them to go on. These products are absolutely fantastic and we also have the fake lawn one, also fantastic! I can’t speak more highly of pet lab as rarely, do you find a company with products that do what they say they do! Well done and huge thanks to you all for the wonderful products that REALLY WORK. I congratulate you all and thank you very much. Catherine Lange. WA”

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Posted 2 years ago

“Everything I've bought from Petlab has been brilliant. I've even got my vet on to it!”

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Posted 2 years ago

“I think Your product has changed smell isn’t as strong And I do not understand why the concentrate makes 6 litres and your already made up One is 5 litres wouldn’t it make sence to have it 6 litres I think It’s 5 so your customers only get 5”

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Posted 2 years ago

“Our front yard smelt like a zoo. 3 dogs on artificial turf. Pheweeee. Not anymore. Petlab works. I recommend it to every home with a dog. Fabulous product, highly recommend.”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,427 reviews