PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,431 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Both products I bought are amazing great service”

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Posted 3 years ago

“This product is fantastic and worth every cent. An item i bought from the supermarket didn't last long with a puppy and didn't get rid of marks from the carpet. PetLab smells lovely and really works. I love that its a natural product so its safe around the kids and pets.”

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Posted 3 years ago

“Fabulous product, definatley will be ordering the concentrated version.”

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Posted 3 years ago

“Absolutely love this product - it really works!! I've tried many other similar products over the years, and this is definitely the most effective I have found for removal of pet urine odours and stains. I thoroughly recommend it.”

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Posted 3 years ago

“Great products. This is my 2nd order and I wouldnt use anything else.”

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Posted 3 years ago

“The best pet products I have ever used and I have tried quite a few over the years as I have an outside dog that pees on everything I ordered the double strength urine stain & odour remover and was not disappointed it is the first product I have purchased that actually did what it said highly recommend. Also purchased the disinfectant for inside the house and its perfect odour wise as well as when I use it for the floors the house doesn't smell like a hospital as it does when you use pineocleen again highly recommend.”

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Posted 3 years ago

“I have been using Petlab Stain and Odour Remover for a while now and I wished I'd found it years ago ! I use it liberaly and it's the only product I have found that helps to control the stains and smell. Thank you !”

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Posted 3 years ago

“I have wooden floor board installed and use this product to clean it as my puppy still not quite fully toilet trained yet. It is great and simple to use. It is perfect product that I need also to clean the tiles floor in the kitchen and laundry too!”

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Posted 3 years ago

“I think it’s a great product for a couple reasons. You can spray a large amount and you can still breath , it smells nice. The other reason is … it simply works. I have had a pup and of course it’s had accidents inside. I cannot smell pee in my home and she can’t either. Highly recommend.”

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Posted 3 years ago

“Love the natural ingredients and the smell of the products. A little disappointed with the stain remover though. Doesn't work as well as I thought it would.”

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Posted 3 years ago

Hi Elizabeth, We are sorry to hear that the Stain and Odour Remover hasn't been as successful as you would have hoped. The application is highly important for optimal results, if you would expert advice, please contact us on customercare@pet-lab.com.au, or visit our how-to-use page on-line.

Posted 3 years ago

“Best kept secret!!! I tried everything to remove the odour of urine from concrete (yes my dog has bad aim-typical boy 🤣) and finally I found the secret weapon! It also cleans the turf well and the smell is so much better than that acidic wee! Followed the instructions and did it 2-3 times and the odour was completely gone! Will be getting nothing but this in the future :)”

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Posted 3 years ago

“Love the product I got works great on floors”

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Posted 3 years ago

“I got two kittens in my brand new rental who didn’t get the gist of the litter box so you could imagine the smell of the carpet. Literally sprayed this on and the smell was gone. It’s high quality stuff and the smell is truley Devine”

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Posted 3 years ago

“Hi love your products however sent an email a week ago to ask which is best product to use on hard floors as a wash . But no answer !!!”

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Posted 3 years ago

Hi Kim, We are sincerely apologetic if we have missed your email some how, we're always here to help. If you're needing advice still on your hardwood floors, please kindly resend the correspondence to our customercare@pet-lab.com.au and we will get one of our cleaning experts onto this ASAP!

Posted 3 years ago

“Pet .Lab is awesome and really does work. Our cats sniff where we spray and walk away from the area. It’s also great to remove stains and smells nice too”

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Posted 3 years ago

“Delivery was excellent and prompt. Product did exactly what it said it would.”

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Posted 3 years ago

“Limited stock Sometimes over priced. We still drop in to check things out at times.”

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Posted 3 years ago

“Excellent product, excellent service.”

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Posted 3 years ago

“Love the product and the service plus ongoing helpful information. Having a new puppy there will be times without the great cleaning smell removal product I would be pulling my hair out .”

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Posted 3 years ago

“Ordered express post over a month ago and although I would guess a missing parcel is more Auspost's issue, I lodged an enquiry and was asked to contact petlab to have them contact auspost to give more information in order to help locate my parcel, to which I have recieved no response from petlab about”

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Posted 3 years ago

Hi There, Thank you for taking the time to give us feedback, we appreciate both good and bad, as this allows us to grow us a business. We usually ask our valued customers to be patient with a 24hr email response time, due to the high volume of enquiries. I am sorry to hear that your enquiry wasn't responded too, as this is quite unusual. If you would like to email our customercare@pet-lab.com.au email with your order number and details, we can make sure you request has been attended too. Take care!

Posted 3 years ago

PetLab is rated 4.8 based on 2,431 reviews