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PetLab Reviews

4.8 Rating 2,431 Reviews
95 %
of reviewers recommend PetLab
4.8
Based on 2,431 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
PetLab 5 star review on 9th January 2025
Marg
PetLab 5 star review on 28th December 2024
Luba
PetLab 5 star review on 28th December 2024
Luba
PetLab 5 star review on 28th December 2024
Luba
PetLab 4 star review on 9th December 2024
Diann Hogg
PetLab 5 star review on 26th November 2024
Rosemary
PetLab 5 star review on 25th November 2024
Daisy
243
Anonymous
Anonymous  // 01/01/2019
i’m happy with the products nd delivery but you keep on taking my money stop it
Helpful Report
Posted 3 years ago
Hi Ginalyn, Thanks for sharing your feedback with us. As we mentioned to you via email, you had opted into an auto-delivery when placing your first order with us. We offer subscriptions for those customers who require product regularly for a lifetime of 15% off the products being used. There is no scam here, you have to create an account and select the frequency in which you would like your recurring order to be sent. The good news is, once you contacted us regarding this issue we assisted you right away with cancelling this subscription. You most definitely will not be receiving any further orders unless you place them :) Take care!
Posted 3 years ago
Product leaves a lovely scent, Had to use several times on old stains from before I purchased PetLab Slowly fading out. Love the quick service from the team😊
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Posted 3 years ago
We got our puppy at weekend and your product has been a Godsend. I’m really happy and I’m glad we stumbled on your site. Thank you.
PetLab 5 star review on 30th June 2021
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Posted 3 years ago
Petlab has saved the frustration with my old blind, deaf and incontinent dog Elliott who also suffers from dementia. He thinks the inside is outside. Thank you Petlab. My house is dog pee smell free.
PetLab 5 star review on 27th June 2021
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Posted 3 years ago
I was delighted to find that the puppy wee smell that had permeated the mat disappeared and I do not have to buy another mat.
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Posted 3 years ago
Thanks to PetLab PLUS Artificial Turf/Outdoor Cleaner, Dougie and Huey can now enjoy their backyard without the offensive odour… and more importantly so can their hoomans.
PetLab 5 star review on 24th June 2021
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Posted 3 years ago
Amazing stuff, only thing that has worked to mask the cat pee smell, love love love this product.
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Posted 3 years ago
Very disappointed in the product. Did remove some of the stain, but it does not remove the smell. The product when sprayed has a disgusting smell that’s unbearable. Has the same smell as a $3 product from Kmart.
Helpful Report
Posted 3 years ago
Hello, Thank you for your feedback, we do appreciate you taking the time to share it with us as hearing from our customers is important. We're sorry you didn't have luck with removing the odour. We would be happy to give you some expert advice on how best to use the product based on the surface or fabric you're applying on. If you would like to email our customercare@pet-lab.com.au, we are here to help! As for the vanilla scent, it is 100% natural however we understand that not every scent is for every individual. Take care!
Posted 3 years ago
The only thing that has stopped my apartment smelling of 2 naughty dachshunds.
PetLab 5 star review on 23rd June 2021
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Posted 3 years ago
My naughty cat pee'd on the driver seat in my MH, I removed the seat, put it in the backyard, completely soaked it with the hose, then soaked it with your product, put a large garbage bag over the seat & left it for a week, put it back in & its worked so well, there's just the faintest of odour,not enough to worry about treating it again. Very happy with the product.
PetLab 5 star review on 21st June 2021
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Posted 3 years ago
This product is brilliant,I have two cavaliers,just a little bit of grass, quite a bit of artificial turf..this product does what it says no doggies smell on furniture and outside now smells great...I am ecstatic about it, am saving a fortune with just one product that works, thank you sooooo much.
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Posted 3 years ago
Awesome product. Just about to order more
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Posted 3 years ago
PetLab is rated 4.8 based on 2,431 reviews