PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,427 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,427 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have followed instructions and repeated using the whole 5L bottle and the smell is still not great to what I was expecting.”

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Posted 2 years ago

“Pretty awesome way to keep the house clean, remove odours and have a happy pup😊”

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Posted 2 years ago

“Recently bought PetLab PLUS™ 300ml Urine Stain & Odour Remover Super. I’ve tried everything to stop my kitty from peeing and pooping outside her litter tray. It’s been going on for 4 weeks! I bought a second litter tray, tried moving it elsewhere, bought other similar products with no result, doggie floor pads, disinfectant, you name it, we tried it. Petlab plus worked from day one. Unbelievable. It has a neutral smell for people. It’s easy to dilute. It delivers what it promises. Thank you!!”

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Posted 2 years ago

“Does a good job. Our dog does not do her thing on the places we spray it on”

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Posted 2 years ago

“I wasn’t happy with the product but decided to keep it rather than send it back. I then got sent another even though I emailed to cancel my order they still charged me & sent it out,”

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Posted 2 years ago

“12/10. 5 stars. This product is bloody amazing. I have 5 cats and 2 dogs . I get alot of poop and vomit stains, but this spray legit removes all the stains!! I've purchased this product twice so far, and will continue to do so. Very happy gal.”

PetLab 5 star review on 7th October 2022

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Posted 2 years ago

“It is really great controlling the smell on our artificial grass. It would be good if the bottles could be labelled 1 and 2 which would make it easier to use.”

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Posted 2 years ago

“Absolutely love these products just wish yous made bigger bottles like 5lt bottles . Definitely going to be buying regularly as not only good for the dogs messes but the hole house 😁 highly recommended to anyone with animals or not smells and cleans like a breeze ❤❤❤ this product. Please make into 5lt bottles so it can cover me for atlest 2 wks as I use it for everything, reminds me I better order some more 😁😁😁😁”

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Posted 2 years ago

“Excellent!! Only thing that actually works! Will be ordering more very soon, helping with our stray Tom cat problem x”

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Posted 2 years ago

“Didn't work for me. Maybe should have brought large bottle”

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Posted 2 years ago

“Love all the products. Three inside dogs -all the products do exactly what they say they should do. Great stuff”

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Posted 2 years ago

“The item was not delivered for over two weeks passed the expected delivery date. And due to the tracking I could see the item was only sitting at the delivery depot a few suburbs away from my house. I almost emailed asking for a refund becuase I could’ve just bought a similar item from a local pet store instead.”

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Posted 2 years ago

“I love this stuff my dogs are indoor outdoor it works a treat and reduces dog odours and accidents recommend this product”

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Posted 2 years ago

“This product is fantastic.”

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Posted 2 years ago

“Product didn't work, despite using the majority of the large expensive bottle that Was purchased. Disappointed by the result as we paid a lot for the product.”

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Posted 2 years ago

Hi Jay, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 1 year ago

“I purchased the starter pack, It works really well especially with the stains my pets keep leaving on my carpets, makes it much easier to remove the discoloured streaks they keep leaving”

PetLab 5 star review on 3rd October 2022

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Posted 2 years ago

“Dear Ratlab , Heard good things about your project but after an order was supposed to be delivered a month had passed or more and then I got an email saying they wouldn't deliver it to my country. So I guess I can say that it didn't work at all but the product that I found to replace it worked perfectly. Austin”

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Posted 2 years ago

“Works great!”

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Posted 2 years ago

“This product has worked really well to get rid of dog urine smells from my carpet”

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Posted 2 years ago

“Love this stuff, no more doggy smell rooms or house. Laundry stuff is terrific”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,427 reviews