PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,426 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“I've purchased from petlab several times as I like their products and they really do what they say they'll do. Last order was let down with australia post never received that order but petlab reorder and shipped another shipment to me which was good of them to do for their customers...”

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Posted 2 years ago

“After trying everything, I finally found Petlab and it works!!!”

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Posted 2 years ago

“Excellent product Does what it says. However too expensive for a pensioner!!”

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Posted 2 years ago

“Great products. Easy to use”

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Posted 2 years ago

“My dog started having incontinence issues as she got older and PetLab stain and odour remover is hands down the best product I have ever used. I had bought every other cleaning product possible and nothing comes close to this. I have been using this product for years - it has saved my carpet!”

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Posted 2 years ago

“Re-ordered this product twice now and will keep using it! Tried many products and nothing comes close to working like this product! Bought the turf outdoor spray as my cat loves going on the fake grass! This is the only stuff that clears that smell!! Thankyou you got me as a regular customer!”

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Posted 2 years ago

“Unfortunately, it took nearly two weeks for the concentrated bottle of Petlab to arrive after advertising 'quick delivery.' Furthermore, I have had to use the whole bottle for a couple of weeks rather than a few months because the smell of dog urine is still very strong. I followed all the directions to the letter. Our backyard is not very large, we have two dogs, one is small the other is a bigger dog. I have not found the odour has gone away at all... especially when the sun comes out.”

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Posted 2 years ago

“AWESOME products that really work! Im happy to get buying :) thanks making products that really get rid of the PEE SMELL and Germs”

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Posted 2 years ago

“Good products.”

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Posted 2 years ago

“First I got a broken bottle and no replacement. Lost some but could still use it. But I’ve tried it for a few months this and it hasn’t made any difference my puppy is still going in the same spots when I’m using the spray.”

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Posted 2 years ago

“We have tried so many products out there and this has been the only one that works! My parents male dog and my male dog are always trying to mark everything when they visit each other, but since we have been using the pet lab enzyme odour remover, they have not peed in the same spot! We have been using this product for 2 months now and it still impressed us every time. Definitely worth buying.”

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Posted 2 years ago

“I think the product is good but very expensive, pensioners and families struggle to pay for such additions, the whole pet industry as a whole is more a money making racket than real care about animals.”

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Posted 2 years ago

“I recently purchased the ENZYME SOLUTION STAIN & ODOUR REMOVER. This product works really well on both my hardwood floors and tile floors. It’s also great for soft furnishings. And my furbies don’t sneeze when I use it. Having tried other products I highly recommend this one.”

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Posted 2 years ago

“Absolutely love the PetLab products. I've used the healthy habitat disinfectant and the urine eliminator. The urine one, I have been using on older cat urine that came back every time it got humid. After following the directions of soaking the area after wetting it again, I've had great success!! I'd previously had the carpets professionally cleaned to get rid of the smell, which helped for a short period, but next humid stint and it came back again.”

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Posted 2 years ago

“Love this product”

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Posted 2 years ago

“Website and ordering are both easy to navigate. The products actually work. Very happy customer here and the cat and dog are no longer in the bad books”

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Posted 2 years ago

“I am a cat breeder, so only need it in bulk once a year. PLEASE stop bombarding me with emails! I’ll order when I need it! Maybe split cat breeders from dog breeders. Thanks”

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Posted 2 years ago

“I'm sorry, the spray smells good and is great for cleaning, but does not deter my dog from peeing and defaecating where he wants.....even after washing with disinfectant s, and your product.... Such a shame.”

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Posted 2 years ago

“Petlab cleaning g products have been amazing. Great for stain removal and odour removal”

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Posted 2 years ago

“The product purchased idea excellent and very efficient. There was a delay in delivery and PetLab were very fast in responding to my query. Fantastic service and products, they certainly have me as a repeat customer”

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Posted 2 years ago

PetLab is rated 4.8 based on 2,426 reviews