PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Sorry but how could I possibly leave a review when I placed my first order just 24 jousts ago Thank you”

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Posted 11 months ago

“Fantastic product and great customer service. Highly recommend PetLab.”

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Posted 11 months ago

“A new puppy and lots of accidents means I have been really chewing through this stuff! It has a really lovely smell very natural, I have also been able to use it on wood floors, soft furnishings and even on the limestone outside without bleaching/staining the area. Best of all Doggo doesn’t seem to go back to those sprayed areas!! I purchased the 300ml concentrate which mix with water , absolutely perfect and the most economical”

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Posted 11 months ago

“Love it!!!! Was looking for something that wouldn’t hurt my small dog and this has been perfect!!! The fragrance is not at all over powering or chemically like others and is super effective in eliminating smells!!! Will definitely be buying again!”

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Posted 11 months ago

“So glad I finally decided to purchase the 5L ready to use stain and odour remover! With a senior dog who has accidents overnight and now a new 8 week old puppy, I knew I needed something. I’m so surprised at how even the smell in the air disappears with a number 2 clean up and so easy on the carpet! So keen to get the carpet cleaner solution though, and my next order is going to be the doormats because omg - a fluffy puppy makes such a mess. EVERYWHERE!”

PetLab 5 star review on 29th January 2024

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Posted 11 months ago

“I have used the product to get rid of cat urine smell and it’s worked a treat. Can’t wait to see how it goes with puppy pee smell too”

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Posted 11 months ago

“The grubby paws mat is so good I’m ordering more. Quality product, exceeded my expectations.”

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Posted 11 months ago

“I was recommended this product when our pup arrived and it has made cleaning up puppy accidents so easy! It leaves a nice scent and I love that it is eco-friendly. Very happy with this purchase and I wish I bought more than the one bottle. Will be coming back for more!”

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Posted 11 months ago

“After trying many different products to remove the smell of a male cat's urine front my front door area without any long term results I was sceptical but at my wits end and bought your stain and odour remover. All I can say is AMAZING - not only was it easy to use but it worked!”

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Posted 11 months ago

“We got our puppy a couple of weeks ago. Your products have worked perfectly. No wee smells in the house and no strong smell to your products too has been brilliant. Thank you Petlab.”

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Posted 11 months ago

“Very good and efficient product!!!”

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Posted 11 months ago

“I have 2 dogs and a tiny backyard with fake turf as well as a cat area garden for 2 cats so you can imagine the smell 🤢 so grateful I chose to try out petlab! Life saver I can open up the windows again and smell nothing! Great success!”

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Posted 11 months ago

“My life became so ,unchanged easier the day I found Pet Lab. With 4 small dogs 2 cats plus my doggy daycare I wash blankets and mats constantly. The laundry liquid is a god send and the wee spray too. Cannot wait to try the carpet shampoo, best products ever.”

PetLab 5 star review on 28th January 2024

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Posted 11 months ago

“I've tried other products and this is by far the most effective. I work in private aged care and also use pet lab products for human accidents, it works perfectly on furniture as well as floors”

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Posted 11 months ago

“Cannot recommend the Petlab range highly enough, it is amazing and I will keep continuing to reorder!”

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Posted 11 months ago

“My adopted male cat likes to make his mark on anything that my visitors sit on. I am in the process of washing and spraying this product around the house and so far the results have been amazing.”

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Posted 11 months ago

“Had the free sample packs sent & my dogs loved them .. just received my big order .. looks good ,smell good & a great product .. Healthy dogs now .. & Aussie made & owned !”

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Posted 11 months ago

“Great products and great customer service !”

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Posted 11 months ago

“I was a little disappointed after reading all of the reviews and the smell of the one I received wasn’t very pleasant. I’m not sure if anything had changed but it wasn’t quite what I was expecting and it hasn’t helped remove the smell of cat urine from one section of carpet.”

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Posted 11 months ago

Our team at PetLab are always happy to help our customers find out why it didn't work and help them through the application process. If you would like one our cleaning specialists to get in touch please reach out to our customer care team!

Posted 11 months ago

“Unfortunately pet lab hasn't worked for me. I followed the direction carefully but the stains haven't come out of my carpet.”

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Posted 11 months ago

Hi Virginia, We are sorry to hear PetLab didn't work for you. Our team at PetLab are always happy to help our customers find out why it didn't work and help them through the application process. When it comes to urine stains & odours, unfortunately there is no “one-size-fits all” solution. There are so many variables that can affect the outcome, however PetLab has simplified it to 4 primary causes for 'no success': (1) You did not prepare the area for the enzyme treatment. It is important to first wash down and flush out any residue from all other cleaners or other solutions you may have used previously. Not doing this will prevent the enzymes from penetrating the surface preventing them from reaching the odour causing uric acid crystals to remove them. (2) You did not use enough enzyme solution: As a rule of thumb, the volume of PetLab solution to apply should equal the amount of urine deposited. As you can appreciate, we cannot suggest an exact volume as every case is different. However, to put it into perspecti

Posted 11 months ago

PetLab is rated 4.8 based on 2,417 reviews