PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,417 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“After getting a second dog and having to toilet train a puppy again, which seemed to be harder the second time around, the eucalyptus floor washing wasnt working as it had done for my first dog, I began searching for something that would remove the female puppy wee smell from my house, as well as deterring my pup from peeing inside, I came across Pet Lab scrolling Instagram one morning. After scouring through the website I decided what do I have to lose and bought the Stain and odour remover and healthy habit disinfectant bundle, which arrived very quickly and I went to work cleaning my concrete floors. The smell is AMAZING, immediately removed the urine smell and removed the staining left behind from previous accidents. I did learn that regular cleaning with the stain and odour remover helps deter repeat accidents helping me continue the toilet training with my pup. We were at my dads and he has 100% wool carpet and my pup had an accident on the carpet, I soaked up the wee cleaned the area with water and the sprayed the stain and odour remover with no damage caused to the carpet which made my father very happy and he also loved the vanilla scent left behind. We are all very happy with the pet lab products.”

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Posted 1 year ago

“Nothing else has gotten the cat pee out of my carpet but this really got rid of the smell for good I’ve already made a second purchase, definitely worth it!”

PetLab 5 star review on 4th September 2023

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Posted 1 year ago

“The only product that actually gets rid of cat pee smell! I have a Bengal with marking problems and this product is my holy grail!”

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Posted 1 year ago

“Great product that actually works ! Am definitely purchasing again”

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Posted 1 year ago

“Great products. We use in our backyard on artificial grass. We also use on our carpet and floorboards. With three small puppies there’s always lots of accidents and just general mess. Our house looks and smells like they are the perfect pups.”

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Posted 1 year ago

“Love this product as I run a charity rescue group and can have more than 10 dachshunds at any time who are in toilet training I rely on pet lab to keep my home smelling fresh It also helps by not leaving an ordour for the dogs to return to to re offend It’s expensive to use for so many dogs at a time but we’ll worth the cost just to keep my home ordour free Thank you for an excellent product that does everything you guarantee”

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Posted 1 year ago

“The products I brought are great my puppy ain't weeing on his blanket anymore only beside it which is great wen he's in bed and dosent make much noise at night And the sanitiser is great”

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Posted 1 year ago

“Our entire backyard is concrete-covered in Astroturf. We have two dogs and the smell becomes overwhelming if left untreated and makes the space unusable. Since subscribing to Petlab and using it on a monthly basis there is no smell at all. I had initially tried all sorts of products including disinfectant and vinigar but this was expensive and only worked for a few days.”

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Posted 1 year ago

“I have four dogs that live in my house so i really needed a product to help with my cleaning! The service was prompt and I was really happy with the product when I received it. I have just gone on a subscription.”

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Posted 1 year ago

“Great products with outstanding, good old fashioned customer service.”

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Posted 1 year ago

“Excellent product. My little Maltese x shih tzu has the odd accident and PetLab is by far the best product to clean up and neutralise the smell. Great product.”

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Posted 1 year ago

“Very happy with product smells lovely”

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Posted 1 year ago

“Highly recommended 👍🏽”

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Posted 1 year ago

“Was very sceptical about this product, as nothing I e used previously got rid of the smell. After using the laundry liquid, I was amazed at how fresh the pets bedding smelled. Would highly recommend Petlab.”

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Posted 1 year ago

“I am very happy with my recent purchase of an extra large grubby paw doormat from PetLab. I received prompt delivery and love the mat, it’s a great size. I have previously purchased 2 other which have been washed weekly and still look like new. Thanks for a great product and service PetLab.”

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Posted 1 year ago

“I have been loving this product and it really works. Thanks a lot 😊”

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Posted 1 year ago

“Very happy with the product that manages pet urine odours and stains. I also find the service excellent!”

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Posted 1 year ago

“I’ve been using Pet Lab for awhile now it’s my go to product for messy business from the furbabies. It’s brilliant & I tell my friends it removes the odour cleans the mess & no stains I recommend these products.”

PetLab 5 star review on 28th August 2023

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Posted 1 year ago

“My daughter's cat has been spraying all over our house that we just moved into. I was feeling very despondent because I have never in all my years found a product that eliminates the pungent smell of cat urine. The Facebook ad for PetLab popped up one day and after reading the reviews, I thought I would give it a try. I was and am blown away by this amazing product. Not only does it remove the smell of urine, it makes the whole house smell nice. I will recommend this product 1000%. I would also like to add that I like the fact it's made in Australia!!”

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Posted 1 year ago

Hi Diane Thanks so much for taking the time to leave us a review. We're so happy to know we're doing our job right, in making pet parenting easier for our fellow pet community. Putting your feedback out there, allows pet parents to make the right choices 😀🙏 Take care! Teri

Posted 1 year ago

“Products smell very nice and very easy steps to apply”

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Posted 1 year ago

PetLab is rated 4.8 based on 2,417 reviews