PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,431 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

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“Love The PetLab products. I have bought quite a few and am never disappointed with how well they work. My home always smell fresh and I know it is clean thanks to PetLab.”

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Posted 3 years ago

“Awesome products love it removes odour to perfection”

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Posted 3 years ago

“Love the product, works well & smells nice.”

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Posted 3 years ago

“I really like the smell and how it’s covers the dog area leaving it fresh”

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Posted 3 years ago

“Products are great. Use the Odour Eliminator inside on dog beds etc and use the turf product for outside.”

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Posted 3 years ago

“Was disappointed, didn't get rid of the cat urine smell or stain. Waste of money”

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Posted 3 years ago

Hi Paula, Thank you for your feedback, we do appreciate both positive and negative to allow us to keep growing and evolving as a company. We are always here to help, and if you would like expert advice on how to apply the product and how best to achieve optimal results we wish you would reach out to us; customercare@pet-lab.com.au Unfortunately there is no "blanket rule" when it comes to treating stains and odours and sometimes knowing how you've applied, and what surface you're trying to treat, can allow us to provide more personalised advice.

Posted 3 years ago

“This stuff is the real deal! Works for any stain or smell every time. You can rest easy knowing you have PetLab around the house.”

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Posted 3 years ago

“Great product eliminates all smells 👍👍👍”

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Posted 3 years ago

“We have artificial turf and tried many products even white vinegar. Didn’t believe the pet lab product was the answer started applying it 3 weeks ago it’s made a huge difference. Looking forward to to next 3 weeks.”

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Posted 3 years ago

“This would be by far one of the worst products I have every bought. I have purchased this artificial turf product twice now - more fool me. The first time I complained because it was very useless at helping deodorise etc but it did have a great smell. When you promoted the "new improved" and concentrate "Super concentrated artificial turf disinfectant" I was sucked in again. This one is even worse. I spent $99 for two bottles of product that are totally ineffective and don't even smell good. So angry. Maxine Wright.”

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Posted 3 years ago

Hi Maxine, Thank for your feedback, we always welcome both good and bad. I have had a look out our correspondence through our customer care emails, and can see that you reached out for some advice on what to purchase from us given your needs, and we responded shortly afterwards advising you to give our powerful duo a go (link below and provided in our email to you). https://pet-lab.com.au/products/artificial-grass-pet-odour-remover We suggest these two together for particularly soiled areas as the Enzyme concentrate will actually break down the uric acid crystals as a pre-treatment before applying your turf/outdoor disinfectant which is often used for maintenance after the treatment. Unfortunately it looks as though you purchased x2 of the same product (turf/outdoor concentrate), we do however wish you had further reached out to us as we could have then looked at sending you a complimentary bottle, or offering you one of our cleaning experts to call you and assist with the application process. We wish you all the best! PetLab Customer Care

Posted 3 years ago

“Perfect experience - just right”

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Posted 3 years ago

“Products and service was excellent”

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Posted 3 years ago

“With a new pup I was unsure of these products would work but they do. Absolutely love them. Our puppy is still having accidents inside so this is a lifesaver for us. Super fast delivery too. Highly recommend.”

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Posted 3 years ago

“Love PetLab it's smells so good and gets rid of all the urine stains and smell. I've tried so many different urine treatments but this one works.”

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Posted 3 years ago

“We are finding your tucker to be all it claims! It is calming our little terrier who is such a timid boy we rescued from a bad situation! And it does seem to satisfy both dogs. They definitely drink more water though so be aware!! Cheers!!”

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Posted 3 years ago

“I live in an apartment with my husband and 2 dogs. We have pot loo mats outside for their toilet needs. The fake grass on them can get pretty smelly. I now spray your PetLab product on them and the odour completely goes away. It is brilliant.”

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Posted 3 years ago

“functionality of product works very well. personally i find the floral scent a bit overwhelming”

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Posted 3 years ago

“Excellent product and customer service.”

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Posted 3 years ago

“An extremely efficient product, would definitely recommend it.”

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Posted 3 years ago

“Great product”

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Posted 3 years ago

PetLab is rated 4.8 based on 2,431 reviews